We were with a large travel group, who chose the hotel. They could not have made a better choice for a downtown hotel! The staff here is amazing! The hotel itself is quite large, a bit older but very well maintained. The room was clean and comfortable, no issues or complaints at all. It was exactly as you would expect in a Crowne Plaza.
The breakfast buffet offered in the Pavilion restaurant was consistently excellent with full offerings of hot and cold items, including eggs to order. The dining staff was as fabulous as everyone else who works at this hotel. I did not eat any other meals there, but assume the food would be excellent at other meals as well.
What amazed me the most was how the staff handled our large group. There were 5 tour bus loads staying here for a weekend. Some of the guests were, at times, less than pleasant. Not once did I see a staff member anywhere in the hotel, from the bell and shuttle service, concierge desk, bar staff, restaurant staff, housekeeping, anywhere, treat a guest with less than a courteous smile and a helpful answer to questions! I stay in a lot of hotels, and was highly impressed with the staff's patience and professionalism.
I would definitely recommend this hotel to anyone and would gladly stay here again!
- Official Description (provided by the hotel):
- Experience the NEW Delta Hotels by Marriott Richmond Downtown! Our hotel features rooms with beautiful views of the James River, spacious indoor pool, 24/7 fitness center, fast free Wi-Fi, microwave & fridge, in-room safe, onsite parking & complimentary downtown shuttle. We are located near many of the city’s top businesses, such as Federal Reserve Bank, CoStar, SunTrust, UPS, VA Biotech Park, Dominion Energy & VA Commonwealth University; and are just minutes away from the VA State Capitol, Coliseum and Richmond Convention Center. Just outside our doors is Brown’s Island, host to many festivals and where you can embark on the best urban whitewater rafting & mountain biking in America! Delta Hotels Richmond Downtown is within walking distance of American Civil War Center, Altria Theatre, Dominion Arts Center & The National. Our over 13,000 sq. ft. event space is perfect for meetings, conventions, weddings & more. ... more less
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- Also Known As:
- Crowne Plaza Richmond Downtown Hotel Richmond
- Richmond Crowne Plaza