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Residence Inn Richmond West End
Ranked #34 of 82 Hotels in Richmond
Reviewed July 20, 2013

Nothing special about this motel. We happened to be down in Richmond for a lacrosse tournament, and this site offered a family a five a decent setup, and a good price. We had a room with a queen bed, pull out sofa, full bath and kitchen, and then upstairs there was another queen (loft area) and full bath. Great use of space for 5, instead of having to get two rooms.
We did not sleep well, as the air conditioner was on and off all night long and it was loud.
We stayed there to sleep and shower and that was all. No bells or whistles.

  • Stayed: July 2013, traveled with family
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Thank PalaceFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICWWGM, Owner at Residence Inn Richmond West End, responded to this reviewResponded August 14, 2013

Dear PALACE FAMILY;
Thank you for your comments regarding your recent stay at the Residence Inn Richmond West. I am glad that you were able to enjoy the size of our Penthouse Suite, and that is was large enough to accommodate your guests. We hope that you will select our hotel for your next visit to the Richmond area.

At Your Service
Richard Dane & The Staff of the Residence Inn Richmond West

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119 - 125 of 173 reviews

Reviewed July 12, 2013

Stayed at this Residence Inn for one night on my way to the beach. Having experienced a stay at a residence inn in the past, I was quite excited to see a Residence Inn property available for our needs. Rented two rooms for the family, one on the first floor and one directly above.

No problem at all with the location, cleanliness, breakfast, etc. Two problems: #1- the beds simply weren't up to Marriott standards. The mattresses were super uncomfortable (seemed to be a bit cheap and not high quality). One of the headboards was detached from the wall in one room. #2 - The noise level between the 1st and 2nd floor was almost unbearable. We could hear every step that was taken on the second floor when someone simply walked around. This seemed to be a very dated property. I was very disappointed as I have never been dissatisfied with a Marriott property and go out of my way to stay at such. I'm a bit angry as I am a Marriott Rewards member and used 30,000 points on this "category 3 property".

Room Tip: Stay at another Marriott Property unless this one is updated!
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  • Stayed: June 2013, traveled with family
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1  Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Nice size room with large kitchen area. But who needs that kitchen when you have a great breakfast each morning. Evening serving was enough that I did not need to go out to dinner. Pizza, salad, nachos and crudite along with dessert all included.
Great location for Altria or Genworth Financial meetings

  • Stayed: June 2013, traveled with friends
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Thank Spiketon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

We stayed for only one night during a crew get-together. The staff was friendly and the room accommodating and more than spacious. The breakfast was good, and contained enough variety for nearly everyone.

Room Tip: We stayed for one night during a crew get-together and the service was good and room accommodating a...
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  • Stayed: June 2013, traveled as a couple
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Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICWWGM, Owner at Residence Inn Richmond West End, responded to this reviewResponded July 1, 2013

Dear JayW;
Thank you so much for taking the time to share your thoughts about your recent experience at Residence Inn by Marriott Richmond West. We are so pleased to hear that you enjoyed your stay. We are happy that you found the accommodations fit your needs. We truly appreciate your feedback regarding breakfast as well.

We hope to have the opportunity to welcome back to Richmond again soon!

At Your Service;
Richard Dane

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Reviewed June 24, 2013

Positives :
1. Nice location, very near to restaurants, shopping malls (Target, K-Mart, Food Lion, Kroger, Burlington etc)
2. Decent breakfast options
3. Nice big rooms, good toiletries, good wi-fi speed
Negatives
1. Evening snacks options can be bettered
2. Swimming pool needs renovation

  • Stayed: September 2012, traveled on business
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Thank ban1824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICWWGM, Owner at Residence Inn Richmond West End, responded to this reviewResponded July 1, 2013

Dear BAN1824;
Thank you so much for taking the time to share your thoughts about your recent experience at Residence Inn by Marriott Richmond West. We are so pleased to hear that you enjoyed your stay and were able to list your positive observations as well as offering us constructive "negatives". Comments, like yours, assist us in becoming better, your comments will be reviewed and actions taken if possible.

We hope to have the opportunity to welcome back to Richmond again soon!

At Your Service;
Richard Dane,

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Reviewed May 25, 2013

This was a very nice place. The room was roomy and clean; service excellent with a friendly staff, etc.. Breakfast very good. The occupants above were noisy and when my wife complained the next morning, they discounted the bill. I would highly recommend it.

  • Stayed: September 2012, traveled with family
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1  Thank karlfriedmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICWWGM, Owner at Residence Inn Richmond West End, responded to this reviewResponded July 1, 2013

Dear Karlfriedmann;
Thank you so much for taking the time to share your thoughts about your recent experience at Residence Inn by Marriott Richmond West. We are so pleased to hear that you enjoyed your stay. As we are close to the University of Richmond, we appreciate the opportunity to have friends and families of students as well as Alumni choose us.
We truly appreciate your feedback regarding breakfast as well.
I sincerely apologize for the disruptive guests, I am glad that we could offer a solution.
Thank you for your endorsement and recommendation.

We hope to have the opportunity to welcome back to Richmond again soon!

At Your Service;
Richard Dane

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Reviewed May 23, 2013

Friendly staff, above average breakfast, and a nice room layout. Though somewhat worn, my husband and I liked this place. The rates were reasonable, and the room was comfortable. The scrambled eggs at the breakfast buffet in the morning were cooked in a frying pan, not the microwave oven, which is pretty standard nowadays. Nice selection of condiments for the hot oatmeal, made-to-order waffles, and eggs, in addition to many steam trays (bacon, sausage gravy, biscuits, french toast, sausage patties, etc.) and cold selections (cereal, yogurt, fruit salad, muffins, bagels, etc.). The staff there was very attentive.

Room Tip: Our ground floor room in the 600 building had a slider to the patio that made the room nice and brig...
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  • Stayed: May 2013, traveled with family
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Thank Kathleen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RICWWGM, Owner at Residence Inn Richmond West End, responded to this reviewResponded July 1, 2013

Dear KathleenV;
Thank you so much for taking the time to share your thoughts about your recent experience at Residence Inn by Marriott Richmond West. We are so pleased to hear that you enjoyed your stay.
Yes, we are an older property, but we pride ourselves on Service and Guest Satisfaction. I am pleased that you and your husband felt comfortable with us.
We truly appreciate your feedback regarding breakfast as well,.
We hope to have the opportunity to welcome back to Richmond again soon!

At Your Service:
Richard Dane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Rd, Richmond, VA 23230-2003
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Richmond
Price Range: $121 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

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