The Jefferson is a beautiful hotel but it is the people that work there that make the experience so special. Thanks to other Tripadvisor reviewers I asked for an exterior room when we checked in - Ben, at the front desk, said there were none in our category but then proceeded to upgrade us to a Queen Suite. The room was huge, with a fireplace mantel and a huge bathroom. Very nice. We had the Rise and Dine package - the people working at TJ's could not have been nicer. We used the van service one evening and, again the van driver was just terrific. We decided to leave a day early because of an impending storm and we decided we wanted to rent a car and drive home instead of taking the train back as we originally planned. The hotel was happy to call for a rental car and arranged for us to be taken to the rental facility by their van with another wonderful driver.
The icing on the cake was when I realized, after we were on the highway, that I forgot my WIFI device - I left it in the room safe. I called the hotel and spoke to Jamil in Hotel Security. He went up to the room, got my device, called me back promptly and had it shipped to my home.
I have been in hotels all over the world and I can honestly say that the people at the Jefferson are the most friendly, service minded people I have encountered in any hotel. Staying at the Jefferson was such a pleasure!
For various reasons we will be back in the Richmond area and the Jefferson will be the only hotel we will stay in.
- Official Description (provided by the hotel):
- Since 1895, The Jefferson Hotel has been recognized for its genuinely friendly service, luxurious guestrooms, breathtaking architecture and elegant decor. Guests of The Jefferson enjoy newly renovated guest rooms, two award-winning restaurants, 24-hour room service, a complimentary on-site health facility,indoor swimming pool, and complimentary wireless internet access and local calls. Located in the heart of downtown, all of the city's most popular destinations can be reached using the hotel's complimentary transportation. ... more less
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