We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
SpringHill Suites Richmond Northwest
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (276)
Filter reviews
276 results
Traveler rating
144
93
26
7
6
Traveler type
Time of year
LanguageAll languages
144
93
26
7
6
Show reviews that mention
All reviewscracker barrelthe spring hill suitesthe breakfast areafront desksuite styleroom was cleanhear people walkingsofa bedindoor poolbreakfast attendanthotel is very conveniently locatedsitting areahot tubmini kitchencomplimentary breakfastnight manageroatmeal
FilterAll languages
Updating list...
169 - 174 of 276 reviews
Reviewed June 28, 2014 via mobile

I stayed here with my AAU team for camp at VCU. We were about 15 mins from the canpus. Great area, breakfast was ok. But all in all a great hotel. The night clerk was excellent and resourceful. I had 10 16 yr old boys that I had to manage.

Stayed: June 2014, traveled on business
Thank datninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded September 5, 2014

The pleasure was all ours. We enjoyed having you and your boys stay with us. Be sure to come back soon. :-)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

The walls are paper thin. We could hear the folks above us and next to us, making it difficult to get to bed. This is my biggest complaint as I like a quiet hotel.

The photos of the gym and pool online (from several different websites including here) are fake. They look nothing like they're portrayed. The exercise room is significantly smaller than pictured and the pool was as well.

Overall, I'm fairly disappointed in the hotel and wish we'd stayed at the Hampton Inn down the street. Next time we visit Richmond, we won't be staying here.

Room Tip: Ask for a quiet room...maybe the top floor so you can't hear anyone next to you. Request if you can be in a room with no neighbors...it might sound strange to the front desk, but the walls are so thin here that if you're a light sleeper it will be very helpful.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank zarakand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded July 4, 2014

I am writing to extend my apologies for the problems that arose during your recent stay at the SpringHill Suites by Marriott.

It is apparent from your comments that the level of service we provided was not acceptable. I thank you for taking the time to inform me of these issues. I assure you the information you left has been communicated to the appropriate department to prevent this from happening in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

If we were ever in this area again we'd definitely stay here. The decor is pleasing, the room clean, the bed very comfortable. The only area we felt needed attention was the small space for the breakfast buffet items. Every staff person we encountered was friendly and helpful. Staff would even inquire about my husband who was recovering from a respiratory infection. We inquired about the closest dealership for our car so we could get it in for a needed oil change. Don, the hotel's chief engineer called the dealership he uses to arrange for us to get our car in, led me there and drove me back to the hotel. How helpful can you get!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded September 5, 2014

We are very happy we could be of assistance. Each member of our staff is committed to your satisfaction not just while you are with us, but for as long as we can be of service. We hope your husband's doing well. Be sure to see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014

We were a family of 8. I booked two rooms for a long weekend. Each room had two double beds and a full size food out sofa. The property is newer so everything is up to date. The rooms were spacious, clean and comfortable. The indoor pool was small but adquate and the hot tob was a nice feature. They serve a full hot and cold breakfast that is complimentary. Overall the food was good with the exception of the eggs. They were not real eggs and tasted like flavored rubber. The breakfast area was very crowded and somewhat chaotic. Overall we had an enjoyable stay and would probably consider this hotel on a future visit to the area.

Room Tip: The rooms are basically the same.
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded September 5, 2014

There's no greater reward than a guest left happy. We're very glad you enjoyed your stay with us and appreciate your feedback. Hope to see you again soon. :-)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Friendly very accommodating staff. Neat and clean -- easy access to highways and shopping. Breakfast was very good and lots to choose from, the hotel was very busy and crowded and they opened a small conference room up so there was room for us to sit and eat together. When the bus emptied of the high school kids who were there for a soccer tournament we knew breakfast would be busy -- they asked the coach what his schedule was for getting the team out to their games and then let us know so we could plan our morning schedules. We asked for adjoining rooms and as requested everything was perfect. We asked for recommendations for a place to eat and we ended up not eating where they recommended, but the desk clerk remembered us asking and wanted to know how we liked the restaurant where we did eat -- he was taking notes and was probably going to back brief the front desk team. We had such a nice time for our reunion in Richmond that we are coming back again next Spring and will definitely stay in this hotel again!

Room Tip: Rooms over the pool / pool deck area can be a little noisy -- people moved their party to outside on a nice evening and the noise carried "up."
  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded August 12, 2014

Thank you so much for your kind words. It is always great to hear when we have met our goals to exceed valued guests, such as yourself, expectations. We look forward to welcoming you back to Richmond for your next reunion!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews