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“Helpful, thoughtful staff” 4 of 5 bubbles
Review of SpringHill Suites Richmond Northwest

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SpringHill Suites Richmond Northwest
Ranked #18 of 81 Hotels in Richmond
Certificate of Excellence
Beaverton, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Helpful, thoughtful staff”
4 of 5 bubbles Reviewed June 20, 2014

If we were ever in this area again we'd definitely stay here. The decor is pleasing, the room clean, the bed very comfortable. The only area we felt needed attention was the small space for the breakfast buffet items. Every staff person we encountered was friendly and helpful. Staff would even inquire about my husband who was recovering from a respiratory infection. We inquired about the closest dealership for our car so we could get it in for a needed oil change. Don, the hotel's chief engineer called the dealership he uses to arrange for us to get our car in, led me there and drove me back to the hotel. How helpful can you get!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review, September 5, 2014
We are very happy we could be of assistance. Each member of our staff is committed to your satisfaction not just while you are with us, but for as long as we can be of service. We hope your husband's doing well. Be sure to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    118
    82
    19
    6
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Lawrence, Kansas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 11, 2014

We were a family of 8. I booked two rooms for a long weekend. Each room had two double beds and a full size food out sofa. The property is newer so everything is up to date. The rooms were spacious, clean and comfortable. The indoor pool was small but adquate and the hot tob was a nice feature. They serve a full hot and cold breakfast that is complimentary. Overall the food was good with the exception of the eggs. They were not real eggs and tasted like flavored rubber. The breakfast area was very crowded and somewhat chaotic. Overall we had an enjoyable stay and would probably consider this hotel on a future visit to the area.

Room Tip: The rooms are basically the same.
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  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review, September 5, 2014
There's no greater reward than a guest left happy. We're very glad you enjoyed your stay with us and appreciate your feedback. Hope to see you again soon. :-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, VA
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

Friendly very accommodating staff. Neat and clean -- easy access to highways and shopping. Breakfast was very good and lots to choose from, the hotel was very busy and crowded and they opened a small conference room up so there was room for us to sit and eat together. When the bus emptied of the high school kids who were there for a soccer tournament we knew breakfast would be busy -- they asked the coach what his schedule was for getting the team out to their games and then let us know so we could plan our morning schedules. We asked for adjoining rooms and as requested everything was perfect. We asked for recommendations for a place to eat and we ended up not eating where they recommended, but the desk clerk remembered us asking and wanted to know how we liked the restaurant where we did eat -- he was taking notes and was probably going to back brief the front desk team. We had such a nice time for our reunion in Richmond that we are coming back again next Spring and will definitely stay in this hotel again!

Room Tip: Rooms over the pool / pool deck area can be a little noisy -- people moved their party to outside on...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review, August 12, 2014
Thank you so much for your kind words. It is always great to hear when we have met our goals to exceed valued guests, such as yourself, expectations. We look forward to welcoming you back to Richmond for your next reunion!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed May 19, 2014

We stayed here from Thursday May 15th through Saturday May 17th - attending a friends wedding in Richmond on Saturday.

Individual during Check In was friendly, suite super clean and very nicely appointed.
Loved the Paul Mitchell haircare products provided; morning breakfast provided had a good variety of item.

We were looking forward to a nice relaxing soak in the hot tub after our 7 hour drive however were greatly disappointed as the water temperature was about the same as the pool water - to me it was "cold"... could have been a LOT hotter for our taste....

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe_Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

Our great experience started with the reservation process. I called the property to request two adjoining rooms on an upper floor. At check-in everything was exactly as I requested. The staff was wonderful - very friendly and always smiling. The hotel was full two of the three nights we were there. They opened a meeting room across the hall from the breakfast area the two mornings it was super busy to handle the overflow crowd. They kept the breakfast bar well stocked and tidy every morning no matter how many folks were eating. The staff seems to truly enjoy their jobs whether they involve direct contact with the guests or keeping the property sparkling clean.

  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AM1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review, August 12, 2014
Thank you so much for your kind words. I am so happy to hear that our staff made such a great impression on you during your stay. It is valued guests, such as yourself, that really make our job so much fun everyday. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Virginia
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed April 21, 2014

We stayed one night at this hotel recently and would recommend it for a short stay.

The hotel staff was EXTREMELY friendly and helpful. While I was checking in, two others walked by and thanked the desk clerk for his dinner recommendations.

The beds in the room are only double beds ,as stated when we booked, so there were no surprises here. However, upgrading to queen beds would make the rooms more comfortable.

The pool area is very clean and had lots of towels....but it is a very small pool (even by indoor standards.)

Those are the only two negatives I can think of (which are not that big.) Given the price, location, and especially the friendliness of the staff I would definitely stay here again and recommend it!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Buzzard05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

- room layout is very spacious and well placed
- very quiet property, except the doors close very loudly
- indoor pool and hot tub were of decent size
- breakfast was very typical, but of good quality
- I thought the bed was comfortable, but my wife did not

*we requested a pack-and-play for our child and it was provided
*the hotel is next door to a Cracker Barrel and only a 5 minute drive from Short Pump Town Center (mall)
*one review mentioned hearing a dumpster early in the morning...and YES, that happened to us as well...4AM to be exact on a Saturday morning

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sdudley24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review, August 12, 2014
Thank you for your feedback. It is through guests experiences and comments that help us to find ways to improve our property. We hope that you will stay with us again in the future when travelling to the Richmond area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Richmond Northwest

Property: SpringHill Suites Richmond Northwest
Address: 9960 Independence Park Dr, Richmond, VA 23233-1446
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond

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