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“Great staff, great experience”

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SpringHill Suites Richmond Northwest
Ranked #22 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed May 6, 2014

Our great experience started with the reservation process. I called the property to request two adjoining rooms on an upper floor. At check-in everything was exactly as I requested. The staff was wonderful - very friendly and always smiling. The hotel was full two of the three nights we were there. They opened a meeting room across the hall from the breakfast area the two mornings it was super busy to handle the overflow crowd. They kept the breakfast bar well stocked and tidy every morning no matter how many folks were eating. The staff seems to truly enjoy their jobs whether they involve direct contact with the guests or keeping the property sparkling clean.

  • Stayed: May 2014, traveled with friends
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Thank AM1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded August 12, 2014

Thank you so much for your kind words. I am so happy to hear that our staff made such a great impression on you during your stay. It is valued guests, such as yourself, that really make our job so much fun everyday. We look forward to welcoming you back in the near future.

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Reviews (259)
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158 - 164 of 259 reviews

Reviewed April 21, 2014

We stayed one night at this hotel recently and would recommend it for a short stay.

The hotel staff was EXTREMELY friendly and helpful. While I was checking in, two others walked by and thanked the desk clerk for his dinner recommendations.

The beds in the room are only double beds ,as stated when we booked, so there were no surprises here. However, upgrading to queen beds would make the rooms more comfortable.

The pool area is very clean and had lots of towels....but it is a very small pool (even by indoor standards.)

Those are the only two negatives I can think of (which are not that big.) Given the price, location, and especially the friendliness of the staff I would definitely stay here again and recommend it!

  • Stayed: April 2014, traveled with family
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Thank Buzzard05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

- room layout is very spacious and well placed
- very quiet property, except the doors close very loudly
- indoor pool and hot tub were of decent size
- breakfast was very typical, but of good quality
- I thought the bed was comfortable, but my wife did not

*we requested a pack-and-play for our child and it was provided
*the hotel is next door to a Cracker Barrel and only a 5 minute drive from Short Pump Town Center (mall)
*one review mentioned hearing a dumpster early in the morning...and YES, that happened to us as well...4AM to be exact on a Saturday morning

  • Stayed: April 2014, traveled with family
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1  Thank sdudley24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded August 12, 2014

Thank you for your feedback. It is through guests experiences and comments that help us to find ways to improve our property. We hope that you will stay with us again in the future when travelling to the Richmond area.

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Reviewed April 15, 2014

Had the must amazing experience at this hotel. The front dest? amazing, funny, helpful people!!! what can i say about the breakfast? not only they had fresh food but there is actually someone making sure everything is right and everyone is satisfy. Every employee seems happy and they make the environment a positive experience for the guest. Nice and clean pool and WIFIIIIIIIII yessss love it they have a really good internet wish made it easy to connect with my husband while i was away. The rooms? Plenty of space and modern, really clean and i loved the whole setting.I will definitely go back there each and every time i go to Richmond and also recommend this place. I have been in different hotels but never had such an amazing experience, everyone smiles!!!! Thanks to you all at the Springhill Suits Richmond Northwest!!!!

  • Stayed: April 2014, traveled on business
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Thank Yahima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded August 12, 2014

Thank you so much for your kind words. We really appreciate the comments you shared with us in regards to our staff and I am truly happy that they made such a great impression on you during your stay - We hope to see you again in future travels!

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Reviewed April 14, 2014

Stayed here two nights and found the whole package to be up to Marriott standards.
Room was excellent, clean and hotel in general very clean. Breakfast was good, and thank You Elmore for your excellent service and attention down in the breakfast area. Would recommend and would definitely stay there again. Ice machines are in their own inset away from the rooms which is a plus.

  • Stayed: April 2014, traveled with friends
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Thank Carolyn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

I periodically stay at Springhill Suites and generally find them to be quite comfortable. This hotel was up-to-date, the rooms were the typical spacious, comfortable suite style rooms that are typical of the brand, and everything was clean and in excellent repair. The room was exactly as I've come to expect from Springhill Suites, and I was completely satisfied with it. The bed was comfortable, the internet connection worked well, and the shower delivered a hearty stream of hot water.

The only issue I ran into was one of crowd control. There was at least one large group staying here - or perhaps multiple large groups - and, in the morning, the breakfast area was swamped with people. There were not enough tables to accommodate all of the guests and no good place for lines to form for the buffet service. As a result, the breakfast area was quite chaotic and little was done to try to get things sorted out or organized in a more reasonable manner. Eventually the crowds died down, but the moral of the story here is that when the hotel is at high occupancy, they ought to be able to anticipate what might happen at breakfast and have proactive ways of dealing with it. Doing nothing should not be an option.

Fortunately, the crowd sizes didn't equate to unacceptable noise levels on the sleeping floors. My room was quiet, and I did enjoy a decent night's sleep.

Overall - a decent place to stay and very typical of the Springhill Suites brand, but be aware of the possibility of a chaotic breakfast, especially if the hotel is fully booked.

  • Stayed: April 2014, traveled solo
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3  Thank step12dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded April 14, 2014

Thank you for choosing the SpringHill Suites and for taking the time to review our hotel and sharing your experiences.

I am glad you enjoyed your room and had a good night's sleep. You indicated in your response that you experienced some issues with breakfast. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.

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Reviewed March 20, 2014

We usually stay at Marriotts Courtyard, but they where booked so we stayed here instead. Very nice hotel. Found the room to be quite spacious with a nice layout, found the pillows and bed to be very comfortable. Front desk very polite and friendly. A decent breakfast with nice hot coffee, which was nice. A quick drive around the block will take you to the Short Pump Mall where you'll find many nice restaurants and shops to choose from. Will stay here again while traveling down south to see family.

  • Stayed: March 2014, traveled with family
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Thank Igo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded March 28, 2014

Thank you for staying with us and the lovely review. We look forward to seeing you again in the future.

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Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Dr, Richmond, VA 23233-1446
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
Price Range: $111 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond

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