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“Unforgettable 40th Birthday at Forte Village Resort!”
Review of Hotel Il Castello

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Hotel Il Castello
Certificate of Excellence
Reviewed September 12, 2013

I have decided to celebrate the 40th year birthday of my husband at Forte Village and we stayed at the Hotel Castello. The entire stay was incredibly well organized and we have been pampered since the first second we put our foot in this Paradise.
At our arrival we have been welcomed by the bell guy and then via electric car we have been escorted to the Hotel Castello where the wonderful Hotel Manager, Marcello, was waiting us with his beautiful smile.
Smile is something free of charge but is often the most important gesture a human being can receive.
Everyone at Forte Village smile at you and you really feel home.
Our room was wonderful, perfectly clean with top amenities.
We celebrated the 40th year birthday with a fantastic aperitif at the blue moon, opened for us in exclusive use. This night club is just on the sea and offers one of the best view ever and the most elegant drinks and canapés.
The dinner was at the Gordon Ramsay restaurant. Also a great location. The chef was Fabio Cirillo, a young talented chef that offered us a creative but simple menu. Top quality.
After dinner we went to the Leisureland and had a true go-kart race! Great fun!!
We also had a few kids with us (as we were 4 families) and they all enjoyed so much!
This place is just a Paradise and we can't wait to come back next year!

Room Tip: it is very simple! Just ask the reservation staff and explain them what you want! They helped us a l...
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  • Stayed: September 2013, traveled with friends
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1  Thank hik_ikeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 - 178 of 635 reviews

Reviewed September 11, 2013

The hotel needs renovating, I was kept awake until 1.00am every morning from loud music in the resort and then woken by the little noisy staff carts that rattled past our room at 7am every morning.
It took 3 days to manage to hire bikes which were rusty and extremely over priced like every thing else in the resort.
Most of the staff were rude and definitely more interested in the very large group of Russian guests than the English.

  • Stayed: August 2013, traveled with family
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7  Thank jacqui w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

Have been again at the Hotel Castello and confirmed is a great place: great location, amazing staff, delicious food and the Forte Village is one of the top Sardinian hotels.
The staff is so friendly and the village is so safe thst my son fells at home and told me that when in Sardinia wants to live at the Forte Village!!!
Is also amazing that the staff is mainly local and trained at international level with experience built working around Europe in top hotels and resorts...and as Sardinian I can say that it makes me prod of beeing from that lovely island!!

  • Stayed: August 2013, traveled with family
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Thank Lola146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

We chose Forte Village because we have a 2.5 yr old and wanted a place that offers both luxury and great facilities for little'uns....

PROS:
- Stunning green surroundings (and very well maintained grounds)
- 3 Very good restaurants (Dune/Gordon Ramsey/ Belvedere)
- Beachfront location
- Lots of facilities for kids (especially good for sporty 5-13 yr olds I would say)

CONS:
- Service :Restaurant staff in the buffets did not know what they were serving when asked...
- Service :A lot of the staff did not know what restaurants were open day to day.
- Service :A lot of the staff did not have 'can do attitude' that you get in other top end hotel resorts. The common answer to many very basic requests was 'no, sorry'...
- Tired looks in places (rooms could do with a lick of paint. No kettle etc, TV channels all fuzzy and un-watchable 1970's type phones, decor etc, very weak Wifi in most places..)
- Buffets and Set Menu restaurants offered only a limited menu (e.g. nothing for the veggie wife in either 'Sardo' (2 main meal choices: Lamb or Fish) or 'Forte Grill' (Steak or Chicken)
- Hawkers (was told beach was private. Not the case - "looky looky" men interrupting you every 4-9 minutes to almost comedy levels...)
- "Add on" charges that other hotels offer for free (25 Euros for a game of table pool: They charge by the hour, WiFi 45 Euros for the week)

In summary, all of the failings can be overcome (i.e. they are not structural or location issues) - it is about Senior Management creating a culture within staff of pro-activity; and the management itself taking on feedback.
I would need to know these failing have been resolved before recommending or coming back again.

Room Tip: We chose Hotel Castello after advice that, given a choice between Dune and Castello, Castello was fu...
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  • Stayed: September 2013, traveled with family
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4  Thank LordBluf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

Fantastic hotel, faultless service, breakfast and dinner great choice and again superb service. The beach and sun bed were really well maintained and to be able to have the same ones the whole was great. A great place to chill out and get away for a weeks break. The only downfall was due to the lack of choice of restaurants open. Just as well the Hotel Castillo had great food.

Room Tip: Great night sleep every night and we were above the entrance on the first floor
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  • Stayed: June 2013, traveled as a couple
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Thank Sueandloukey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

My forth visit to the Forte Village and the Hotel Castello, feel like home here.
The staff is worderful and makes you feel special from the very first moment you arrive.
Rooms are great, clean, and the sevice level is extremely high.
The staff is always kind, caring and helpful, so rare these days, their passion for delivering an exceptional service is what really makes this place so special !
I was amazed by the further improvment of the food quality at the Castello and in general in all Forte Villge restaurants, in particular at the Belvedere, my favorite one. Also breakfast at Castello in the park is so relaxing you never want to leave.
Do not miss to try the SPA, another place like no others. Can't wait to go back!

  • Stayed: July 2013, traveled as a couple
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Thank Varenne1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

Went here in July 2013 and had an excellent time.We thoroughly enjoyed our stay and found the staff to be extremely helpful and the hotel to be modern,clean and with superb restaurants. Surrounded by lush settings and lots of activities for children of all ages I would highly recommend this village to families and couples.

  • Stayed: July 2013, traveled with family
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2  Thank robine974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Il Castello

Address: SS 195 Km 39.600 | Localita Presso Hotel Forte Village SNC, 09010 Santa Margherita di Pula, Pula, Sardinia, Italy
Location: Italy > Sardinia > Province of Cagliari > Pula > Santa Margherita di Pula
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Santa Margherita di Pula
#1 Romantic Hotel in Santa Margherita di Pula
#1 Business Hotel in Santa Margherita di Pula
#1 Luxury Hotel in Santa Margherita di Pula
#3 Family Hotel in Santa Margherita di Pula
Price Range: $848 - $1,379 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Il Castello 5*
Number of rooms: 181
Official Description (provided by the hotel):
Completely private and exclusive, the luxurious Castello guarantees absolute tranquillity just a few metres from the extraordinary Sardinian sea. The rooms and suites offer spectacular views from one of the most private corners of Forte Village. Furnished in typical Sardinian style, each superbly appointed room and suite overlooks the sea or pine forest from a balcony or terrace. ... more   less 
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Also Known As:
Hotel Il Castello Sardinia/Santa Margherita Di Pula, Italy

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