We arrived at the hotel last friday for a 5 day stay. We were forced to take a suite as we were travelling with our 5 year old daughter and baby so our total price per night was over EUR550. I found the staff very un kind and un friendly.
During our stay one woman fell and broke her arm as she slipped on the pathway. That same afternoon, i slipped very badly while walking down the external stairs. I was carrying my baby at the time. Fortunately i was fine but shockingly, the next day when i approached reception, i was told by the terribly rude and un pleasant woman that "next time i should be more careful when walking down the stairs". Her arrogance was beyond me particualalry as she could see i was coveredin cuts and bruises from the fall.
With regards to the hotel facilities, i would consider them to be less than acceptable for what we paid. Breakfast was absolutely disgusting. Filter coffee left in a jug, concentrated juices. When i asked for a freshly squeezed juice for the baby i was charged a ridiculous sum.
But the biggest let down of all has to be the total unfriendliness towards children. The restaurent opening hours were srtichtly from 1 to 2.30 pm. On our last day i approched the restaurant at exactly 2.25 and the manager of the restaurant told me to leave as the kitchen was closed (even though it wasnt yet 2.30). I explained that my one year old child was starving as he had been asleep till then and if they could just boil a simple plate of spaghetti. He refused which led me to get very upset. Some kind guests who saw this go on shared their bread basket with the baby.
As for my elder child, all she wanted on her entire holiday to ITALY was an ice cream. Every morning we were asked ot pre order our dinner. We ticked all the options we wanted which included chocolate ice cream for a 5 year old. every night it didnt arrive. The staff were un apologetic and simply told us each time to go to the bar the next day andpurchase a pre packeted one ourselves.
In short, this hotel is over priced, bad value, poor customer service and disgusting quality of food. Stay away!!!!!
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- Also Known As:
- Aquadulci Hotel Chia, Sardinia