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“Fantastic surroundings with mediocre service”

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Arbatax Park Resort - Borgo Cala Moresca
Ranked #12 of 12 Hotels in Arbatax
Reviewed September 24, 2012

This hotel resort is sent on the east Sardinian costline with amazing views and walking distance to animal park, beaches, town centre and hiking.

Despite the great surroundings, the service is average at best. Breakfast is basic without fresh fruit, fresh juices and even nice coffee. Staff is often clueless about logistical and practical questions and out of the main season, most restaurants and sport facilities int he area are either closed or not functional due to heavy use over the summer.

Not a good value for money.

Room Tip: Go for a family room even if you are a couple. The price increment is minimal and you get twice the...
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  • Stayed: September 2012, traveled as a couple
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Thank MarciTravels
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38 - 44 of 616 reviews

Reviewed June 27, 2012

August 2011. Lot of stress, hotel not organized, room with bad maintenance and not cleaned (maid must clean your room in only 7 minuts per day), queueing for transport and food, luggage lost, restaurants dirty (except the ones you pay extra charge). Disastrous!!!
Positive place to go, if and only if, you have a pet, you enjoy night-shows, you love free buffet., you pay extra charge for the spa.
Negative place if you are honey-mooner, frequent traveller, or knows what is the meaning of a 4-5 stars hotel. (which you won t find at il borgo arbatax).
Attention this "il borgo" is not "il borgo from forte village"!!! the "il borgo arbatax park" is also trying to confuse you with the real superb 5 stars hotel, trying to copy the environment and the architecture...but has nothing to compare!

  • Stayed: August 2011, traveled as a couple
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2  Thank gitiese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2011

Mold fungus in the shower!! Slippery beach not for children or handicapd persons

  • Stayed: October 2011, traveled as a couple
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5  Thank Harry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

the room stank. the paint kept falling from the ceiling. we paid for dinner but never ate it as we were told it would close at 9.45 when in fact it closed at 9.30. When, in the middle of our bottle of wine we went to teh buffet, at 9.35 it had gone!!! and already in the bin!! when we explained this to the (allegedly) Vice Director, a certain Angelo, he said he couldn't do anything about it!!!! Company policy prevented him from reimbursing us the 38 euros we paid for a starter. He also said that it was normal for the room to be in those conditions because of the weather. Unbelievable. Never seen such unprofessional staff. ever.

A shame really, as the place is really beautiful, with a couple of nice private 'cala's and beaches. But we won't be back. Not until they decide to take some training in customer service.

  • Stayed: September 2011, traveled as a couple
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    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Sergio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile
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Stayed: September 2017, traveled as a couple
Thank paolocardu
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APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded 4 days ago
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Reviewed 2 weeks ago via mobile
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Stayed: September 2017, traveled as a couple
Thank Andrea C
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APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded 3 days ago
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Reviewed 4 weeks ago via mobile
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Stayed: September 2017, traveled with family
Thank Alberto C
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APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded 3 days ago
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Additional Information about Arbatax Park Resort - Borgo Cala Moresca

Address: Via Capri' 49, 08048 Arbatax, Tortoli, Sardinia, Italy
Phone Number:
Location: Italy > Sardinia > Province of Ogliastra > Tortoli > Arbatax
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Arbatax
#7 On the Beach Hotel in Arbatax
#10 Luxury Hotel in Arbatax
Price Range: $96 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arbatax Park Resort - Borgo Cala Moresca 4*
Number of rooms: 250
Official Description (provided by the hotel):
250 rooms. The structure lies in the heart of the Naturalistic Bellavista Park and looks like an old Sardinian village, whose charm stems from an attentive recovery of the old materials, from the wrought-iron to lintels juniper. The Borgo Cala Moresca has rooms Classic, Superior, Connecting and J.Suite for 2/3/4 persons. All the rooms have air-conditioning, TV, telephone, fridge, bathroom with hairdryer. In the central square of the Borgo Cala Moresca there is the bar, the central restaurant with large dining rooms and panoramic terraces and a big swimming pool. An elevator connects the square to the path that leads to the sea where there is the amphitheatre, a second pool and, on a panoramic terrace facing the sea, the second restaurant “La Vela” with seafood cuisine. The inlet of Cala Moresca is from 150 to 300 metres away from the rooms; has sandy terraces that go down to the sea where there is a wooden solarium platform equipped with beach umbrellas and chaise longues. Guests of the Borgo Cala Moresca are free to eat in their dedicated restaurant Central Borgo or, upon reservation and with extra charge, in other restaurants of the Arbatax Park Resort. ... more   less 
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Also Known As:
Arbatax Park Resort - Borgo Cala Moresca Sardinia

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