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“I was expected more for the price”

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Arbatax Park Resort - Telis
Ranked #9 of 12 Hotels in Arbatax
Reviewed August 4, 2012

The resort is very nice especially the nature! But there were a few things I don´t like. For example in 4 stars hotel should be some snacks during the day not only three meals per day... But food was very good, just there should be greater selection for breakfasts. The room was normal nothing impressive. Clealiness was very good, we have every day clean towels and clean room and clenliness inside hotel was good to. And this hotel, I think is not suitable for families with small children, because you all the time has to go to stairs. But there was so good animation program!

  • Stayed: July 2012, traveled with family
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1  Thank ivak492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 28, 2012 via mobile

First of all congratulations for the excellent animation team. FANTASTIC night shows lead by Andrea Catavolo (who has turned out to be a great comic too!!).
The cottages have a great view and the small beach is lovely.
Unfortunately the pizza restaurant was closed.
Restaurant Sa Gana was good, but it was better last year.
Overall, a good holiday resort.

  • Stayed: July 2012
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Thank saar_nichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We went there for 10 days in a party of 5 in July 2012.
The horrible part always refers to the part which is called 'Telis Village'.

When we got there (in the afternoon) we had to wait for about an hour to get to our rooms (in about 95 degrees (Fahrenheit) heat) only because there was no transport for the luggage (at the time we didn't know the rooms were only a 5 minute walk away).
We got a double and a triple room, the double was newly renovated, the triple was old, smelly and worn down, with some crippled roll-away beds and an old, even smellier cupboard. I sat on our daughter's bed and broke right through because half of the struts in the bed frame were missing. We complained about the room the next day and were told the hotel is full (while half the rooms were empty (which was easy to tell)). Only 4 days later we were given a different room (one of the renovated ones) - that's also when we met the first person who knew how to run a hotel business (I claim for myself to be able to judge this as I have worked in the Hospitality sector for several years).
Food:
Several of the restaurants were closed, not even operational (no tables, no chairs etc.).
Very limited choice for breakfast, a bowl of plain yoghurt, one bowl of flavoured yoghurt, a few 'corn flake style cereals', one choice of sliced cheese, salami and sweet (cooked) ham - all of this sat unrefigerated in the heat - and right next to the piping hot toaster. You figure out yourself how that looked like after 10 minutes. Scrambled eggs sat in the pan for about an hour and were never replaced, i.e. nobody would take any, but they only replaced things when there was nothing left - uneatable. The hard boiled eggs were warm one day and ice cold the next, i.e. they took them back and put them on the buffet the next morning again. After 3 days at the latest you don't really know what to take for breakfast. Maybe a good coffee? After all, we were in Italy. Forget that, the coffee comes from a type of vending machine and is 'medocre at best'.
Evening meals:
Also very limited choice. If something was tasty, it would be gone quickly and you had to wait until someone refilled the buffet. The not so tasty stuff (fish, most often) - see scrambled eggs above. Pasta: Always one choice with seafood in it and one plain pasta with tomato sauce - end of story. Since a lot of people didn't want the seafood pasta, they all took the plain pasta - which resulted in the fact that it was always empty and there were always people waiting for the refill.
Drinks: the restaurant doesn't even have a wine list. There were 'a few lost bottles' sitting in the fridge with the beer and the softdrinks.
Dinner was officially until 9:30 pm but already before 9 pm they would start clearing the buffet - not to mention that nothing was refilled anymore - you were stuck with the leftovers.

Extra charges: When you get there you get charged right away: it's called Silver Card (or Gold or Platinum). The Silver Card costs 5 Euro per person per day and it is for the use of the sunchairs, towels, the shuttle bus within the compound, the mini club, the WLAN and the entertainment - regardless whether or not you make use of these services. You have no choice, except for paying even more for the Gold or Platinum card (for a few more services).
Well, if I go to a hotel on the beach I do expect that I can use the sunchairs without paying extra. When we went to get our beach towels we had to pay a deposit of 10 Euro each (at least you get that money back). When we went to exchange the beach towels for the first time, we were told there is a charge of 1 Euro for a new one - now remember, a day before, we just paid 5 Euro per person per day and thought that at least this would have been taken care of - it wasn't.
Entertainment:
During the day it is Club Med, US cruise ship style animation with water gymnastics, aerobics and some games on the beach - nothing out of the ordinary. We never went to the evening shows, so I can't make any comment on that.

Premises in general:
The whole terrain is very hilly and steep, lots of steep little roads and even more steep stair cases to get to your room or any other location. If you're somehow handicapped in terms of walking, this place is not for you. Even the (poor) housekeeping staff have to carry their utensils in their hands and a backpack - that's because the many stairs prevent the use of housekeeping trolleys.

All in all this part of the Arbatax Park resort is pretty worn down (also the central restaurant), lots of the little bungalows look abandoned while they have renovated a number of rooms.
Way to few people to maintain all of this.
Hardly anybody speaks anything but Italian (all multi-lingual staff appears to work in the other part (called Il Borgo). The Il Borgo has been designed fairly nicely and the food (in the evening) was much better. The catch: if you miss the shuttle bus, it's a twenty minute walk to the beach.

Logistics:
Arbatax/Tortoli is located on the East coast of Sardegna, pretty much in the middle of the major airports Olbia and Cagliari, i.e. the transfer takes about two hours one way (approx 160 and 140 kilometers respectively) - nothing for the quick weekend trip.

Room Tip: Don't let them give you a room at the Telis Village - make sure you end up at Il Borgo - it is f...
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  • Stayed: July 2012, traveled with family
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5  Thank DirektorJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina S, Responsabile relazioni pubbliche at Arbatax Park Resort - Telis, responded to this reviewResponded July 26, 2012

Dear Client,

Thanks for your review. We regret that the Resort did not live up to your expectations. The baggage service is a courtesy service we offer to our customers because the Resort is very large, it covers an area of 60 hectares, and we used to accompany customers to the room for the first time. Sometimes there is to wait, sometimes no. I understand that you didn't like food, probably the choice of the buffet was not enough for you, but I can assure you that nothing is recycled to the next day. Why didn't try to change the restaurant? We have different restaurants inside the Resort. As you wrote Resort stretches over a hilly area and is amazing for our sporty clients. For those who want relax we recommend Dune or Cottage, closer to the sea. We hope that you'll come and visit us again and that next time maybe you'll be more satisfied.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

I never been in Sardegna before.
I didn't even expect so much beaut from this area...
The animation is just awesome!
The guys are friendly,nice and polite!
The location of the resort is in the little town (called Arbatax)but once you've passed the central gate,you don't even realize you're in a Paradise!
I suggest to all of you to come over,at least for a weekend,to have fun like I had!

  • Stayed: August 2011
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1  Thank eve4eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2012

been there for a big event involving some 2000 kids from all over Italy at the end of April.
rich variety of insects were present in the room at day and night.
no hot water.
Conditions of the rooms were very bad.
I don't even wanna waste more time on this. Just avoid it if you can.
Maybe the overall situation will improve during the summer season. It's anyway a negative unforgettable experience. if a resort is not ready for such a big event should not been given availability to host so many people. The resort was simply not ready as the ordinary fitting works required between one season and the next had not been carried out.
The only acceptable thing was the breakfast. Not too bad considering the overall experience

  • Stayed: April 2012, traveled on business
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3  Thank sardinius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

I was there on my honeymoon trip, that suggested me in traveling agency. It wasn't so good choice for honeymoon, because there was a lot of children, but even thaw, they was on the beach only till 12h, an than latter after 17h. So, you can have peacefully rest and enjoy the beach. The food was real something to remember, seafood was fresh and colorful. We had all inc. and we could use all the facilities, all pools as all 3 restaurants. The resort was fabulous, something different, like you wake up in wood. In the resort the staff uses only golf el.cars.
I must say that I will come back, when me and my wife have baby.
P.S. The animators are crazy, it was really fun!

Room Tip: The room you have to choose, as closes to Central Bar, so you could have a good location to the beac...
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  • Stayed: September 2011, traveled as a couple
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1  Thank Filip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina S, Responsabile relazioni pubbliche at Arbatax Park Resort - Telis, responded to this reviewResponded May 29, 2012

Dear Filip,
thank you for shared your souvenirs about your fantastic honeymoon. We are really proud that you liked our food, our resort and our sea of course. We would be pleased to have your family here again for a different kind of holiday, the familiar one.
Best Regards

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Reviewed February 20, 2012

Arbatax Park resort is a pretty strange place as it is a peculiar mix of good and bad, spectacular and sufferable, enjoyable and exasperating.

One of its definite strong points is the resort's setting. It occupies the whole of a picturesque promontory, which is about a mile long and just under half a mile across. It is incredibly scenic as it is really a craggy hill of red and purple rock, covered in cultivated woodland and rising above a beautiful azure sea. What makes it even more striking is that it is set against a background of extremely unappealing marshy flatland stretching around the small town of Tortoli and the northern port of Arbatax.

On the downside, however, the whole place looks somewhat over-ambitiously planned as this immense 150-acre expanse of land appears too large for its staff to manage properly. Since the resort has nearly a thousand rooms scattered over such a vast area, everything takes much more time to complete than an average guest seems prepared to accept. If anything goes wrong in your room, sorting it out will take hours, wait-times for vacant tables in the Central restaurant can be annoyingly long, the check-in time is as late as 5 p.m., so arriving in the morning will typically mean sitting on your suitcases for half a day before you get your room. Even getting around the resort's steep slopes is nearly impossible for the elderly and those physically not too fit without catching a ride on one of the two hotel buses that shuttle around the place in 20-minute intervals.

Another thing is the greenery in the Village part of the resort. Whoever planned it should certainly take credit for trying to intrude as little as possible on its natural surroundings by building only low facilities that would truly blend with the existing vegetation. The problem here, however, is that in doing so they have totally blurred the distinction between unobtrusive landscaping and neglectful gardening. Parts of the Village area in particular are so overgrown in thicket and reeds that it really makes one wonder whether this was done on purpose or not.

Adding to the unkempt appearance of the place is that the tall ash trees, which together with pine dominate the flora of the promontory, start to shed leaves as early as mid-June, making it a living hell for both the cleaning staff and for the guests who get showered by falling lives and pine needles each time there's even the slightest gust of wind (which always seems to blow around this place). This can really be a nuisance around pools and you simply have to live with it despite the effort made by little sweeper trucks which keep buzzing around and pool cleaners who are constantly at work fishing buckets of leaves out of the water.

Other than that, the resort definitely does not deserve its four-star rating, not by European standards anyway. The accommodation in the Village and Borgo areas is often substandard – the main complaints being that the rooms are often small, damp and dark and the only really good ones are situated on the perimeter looking out to the beach. Despite being advertised as such, there is no way any of them can comfortably accommodate a family of four unless two of them are really small children. Villinis are even tinier and are really meant for couples with perhaps a baby or a very small child. The only ones spacious enough for, say, two adults and two teenage children are the Cottages (the best are situated south of the Relax pool) and of course junior and full suites.

The food in the Central restaurant is OK if you're not too fussy about it, while the Sa Gana restaurant is a cut above the rest, offering great seafood and decent, uncrowded seating.

The beaches are another unfortunate example of the owners' desire to keep human intervention in the natural environment to a minimum. The otherwise beautiful coves fringing the south-eastern tip of the promontory have beaches strewn with large round rocks, which are extremely slippery and hard to walk on when you try to get into the water. Even wearing rubber beach shoes is often not enough to avoid getting injured after slipping on them.

The sea is truly beautiful – crystal clear and absolutely free of any man-made debris. But beware of occasional jellyfish, they are rather small and infrequently encountered (we came across them twice in 12 days), but can still deliver a pretty painful sting.

So, to sum it up, weigh all your options carefully before booking your holiday in this place. If you plan your trip wisely, you'll be in for a memorable stay, if not, it could easily turn into a nightmare.

Room Tip: 1. If at all possible, avoid booking your holiday in August, it's the notorious Ferragosto seaso...
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  • Stayed: June 2011, traveled with family
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8  Thank IrenDrag15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbatax Park Resort - Telis

Address: Via Capri 49, 08048 Arbatax, Tortoli, Sardinia, Italy
Location: Italy > Sardinia > Province of Ogliastra > Tortoli > Arbatax
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Arbatax
#4 Spa Hotel in Arbatax
#7 Luxury Hotel in Arbatax
Price Range: $87 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arbatax Park Resort - Telis 4*
Number of rooms: 380
Official Description (provided by the hotel):
380 rooms. The area dedicated to Telis extends on 10 hectares inside Bellavista Park on a broad hill that slopes down to the sea (rooms from 100 to 500m from the sea). Its shape is particularly suited for families with children. The heart of Telis is the large square where all main amenities are located, including coffee bars and restaurants. The Telis has rooms (Standard, Classic, Superior, Connecting e J.Suite for 2/3/4 persons), furnished in Mediterranean style, totally immersed in the vegetation and all equipped with air conditioning, tv, telephone, fridge, bathroom with hairdryer. WiFi is available in public areas and is free of charge. Guests of the Telis are free to eat in their dedicated restaurant Central Telis or, upon reservation and with extra charge, in other restaurants of the Arbatax Park Resort. ... more   less 
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Also Known As:
Arbatax Park Il Villaggio Hotel Arbatax
Arbatax Park Resort - Telis Sardinia

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