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“Very nice rooms, friendly staff”

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Hyatt Regency Cambridge, Overlooking Boston
Ranked #10 of 20 Hotels in Cambridge
GreenLeadersSilver level
Peapack-Gladstone, New Jersey
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very nice rooms, friendly staff”
Reviewed August 28, 2013

We went for my wife's high school reunion. The property was well maintained and the rooms were nice. For some strange reason the dressing area is right next to the bathroom door. When the door is open there is no room to move. Also, the light was missing so you could not see your self in the mirror because the wall blocks all of the light from the rest of the room. I do expect more from Hyatt. The shuttle service drivers were very nice. If you want to go into Boston they will only drive you to the nearest T stop at Boston University but that worked out okay except for the day that it poured rain. It is about 6/10 mile walk to the T stop.

Room Tip: Ask for a room with a view of the Charles River. You pay more but it's worth it. We had a view o...
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  • Stayed August 2013, traveled with friends
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Thank hollebcfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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San Francisco, CA area
Level Contributor
99 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 27, 2013

After spending several days at this hotel, I would say it is a very typical Hyatt property. Nothing special at all, but comfortable enough. Best price in the area, I found, though possibly because there is nothing else nearby in terms of amenities. No restaurants, shops, etc. It is convenient to MIT, but at least a half mile from anything else. Which means you are more likely to eat in the hotel's only restaurant, especially for breakfast. Which is unfortunate, because the breakfasts are AWFUL. I tried the buffet, twice, and ordering from the menu, and all my experiences we negative. Over-cooked bacon, rubbery eggs, burned omelets, cold toast, stale muffins/pastries, over-salted potatoes...only the pork sausages were worth eating. I will say that one night I ordered a hamburger for dinner, and it was quite a good burger, but this was the exception.

Room Tip: If you'd like a nice view of Boston across the Charles, ask for a room above the fourth floor.
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  • Stayed August 2013, traveled with family
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Helpful?
Thank GoofballDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh PA
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 23, 2013

I really enjoyed my stay at the Hyatt, but it wasn't perfect. In the end it was charming and nice and that made up for most of the flaws.

The good:

Comfy bed. Very good shower. Separate dressing area. Big closet to hang clothes. Big desk that you could actually use to work. Lots of amenities packed thoughtfully into a smallish room.

Not a lot is within walking distance (see below), but walking or driving along the Charles River is beautiful. The Hyatt has a great view of Boston and the river.

Because it's in Cambridge, it's easy to drive around and relatively easy to get in and out of Boston (we drove up from NY) without most of the city traffic hassles.

Parking is expensive but at least you can get your own car in and out.

Breakfast buffet was very good, and fairly priced.

Everyone we talked to or interacted with on the staff was extremely nice and helpful.

The bad:

$35 for parking, and it's in Cambridge. Which is great if you want to walk to MIT or take the complementary Hyatt shuttle, but less great if you want to drive into downtown Boston where you'll pay another $20+ to park. At least they give you in and out privileges and you can get your own car. The elevators in the garage were pretty slow too.

There isn't a lot within walking distance. If you want a Starbucks or Dunkin Donuts you'll have to walk 15+ minutes. There's a faux-Starbucks in the hotel gift shop, which is also nicely stocked with most convenience items, but I like having the ability to walk somewhere close.

Overall, this would be a great place to stay if you didn't have a car, and you could use the shuttles or walk to wherever you wanted to go. The amenities were very good and the location was great for MIT or BU.

Room Tip: Some rooms overlook the Charles River. Others overlook the parking garage.
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank jfranco77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
73 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 23, 2013

I spent one night here while visiting a client.

The hotel is right on the Charles, which makes for amazing views of Boston.

The bed was the usual Hyatt bed, which is my favorite. The room itself was pretty big and I loved the view from my room. When I woke up and saw all the runners by the Charles, I joined them. Great motivation.

The A/C was a bit loud, but I slept well.

The only complaints I had were parking and the TV.

Parking is $35/night (or $25 if you book with AAA rate). Wow - that's a 15-20% surcharge on the room rate just to park. Robbery.

Each room has a nice big LCD TV. However there are absolutely ZERO HD channels. Zero, zip, zilch. Watching over-split analog cable on an HDTV is absolutely maddening as the quality is awful.

I didn't have to pay for internet due to my status with Hyatt, but the speeds were pretty good.

Room Tip: The views of the Charles are great, but I wouldn't pay more for it.
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  • Stayed August 2013, traveled on business
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Helpful?
Thank MattNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
Reviewed August 22, 2013 via mobile

Room is clean and service is good except the shuttle service to / from the hotel. Waited 45 mins in Kendall square for the shuttle to arrive tonight and all the nights before were no picnic. Location is excellent between all the universities, running along the Charles river in the morning is breath taking.

Stayed August 2013, traveled with family
Helpful?
Thank ok11229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 22, 2013

This hotel is a very quick cab ride into Boston Downtown, which cost us between $8-15 depending on where we were going. I actually liked the hotel, clean comfortable lodgings, my issues are small I guess. First was no fridge in the room, this seems to be a common boston trait along with having to pay for parking but its still strange. One little bar fridge just to keep drinks cold is all that is needed. Its a small convienience that I think most travellers look for and appreciate. Paying for parking is a little cheaper than other places in Boston at $35 per day, but obviously unless you are coming to Boston by plane, you need to get there somehow! So yes, people need to drive their cars, let them park it for free! This isn't new to anyone that travels to Boston but it still strikes me as a cash grab. The pool set up isn't the greatest for those travelling with kids as the pool is divided into three lanes, like swim lanes. Kids can only stay in the one outside lane, its about four feet wide and they cannot leave that area. My kids are older but they still didn't enjoy this because it feels very restricting to try to swim to a child. If you are looking for a clean comfortable place, this is a good one. The door man that works day shift with the accent is amazing and super friendly. He will get you what you need and get a good cab price for you. I love Boston, small quirks and all.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank LeahC1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
University Park, Pennsylvania, United States
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 20, 2013

I stayed 2 days at the Hyatt Regency. The hotel is very nice. Check-in was so easy, with kiosks for those wanting the efficiency of an electronic check-in along with agents who stepped out from around the desks to invite guests over to the desk for service. Other than the front desk staff, the other staff members we encountered were not very approachable/friendly. Hallway rugs were being cleaned and power cords were left across the hallway, requiring guests to step over the cords (a tripping hazard). The bellmen at the hotel didn't really go out of their way to meet and greet customers coming into/leaving the hotel. At other properties, bellman will say "goodmorning sir" or ask if a cab is needed. At this property they seemed to wait to be asked for assistance -- not a very welcoming feeling. Staff in the convenience store in the hotel lobby were also not all that friendly.

The room was clean and well-organized. It looked like the room had been recently renovated, helping make more modern an older hotel. The large safe in the closet was appreciated, as was the in-room coffee maker. For travelers with many electronic devices, there were ample outlets for charging purposes. While I was originally concerned with a low floor adjacent to Memorial Drive, the noise from traffic was not even noticeable and the view of Boston was wonderful.

I was disappointed that the wireless internet was not free even, from what I understand, for Hyatt Gold Passport members. Free wireless service was available at the hotel restaurant and perhaps in the lobby, although it did not appear that there were many gathering areas in the lobby itself. With so many properties offering free wireless, it bothers me that this is not a standard part of a rewards/loyalty program or simply included in the often expensive room costs.

The biggest challenge this property faces is its distance from public transportation. Persons not familiar with the City of Boston (or in this case, Cambridge) don't really understand how the MBTA bus system works, so with no subway station close by travelers are left to a long walk or paying for a cab ride to their destination or to a subway station. While the hotel advertises a shuttle, because of a convention at the hotel, the shuttle was never available when I needed it - it was always out on a run, or picking up a convention group to bring the entire group somewhere ... in one case, for example, to Fenway Park for the Yankees v Red Sox game. Thus, the shuttle was not a viable option for me.

Thankfully I had a car with me, and the hotel offered in and out privileges from its garage. The garage, like most in the Boston area, was expensive ($35/night), which only added to the overall cost of the trip. However, for many business travelers whose companies will pick up the cost of parking (as well as the in room internet fees) I'm certain these added fees won't be much of an issue. Of course, it should be noted that most hotels in the city charge $35-$40 for nightly parking, so while it is an expense it's common to Boston area hotels.

Overall I did enjoy my stay, but given the distance to public transportation I would not likely stay at this property again unless I couldn't find another more conveniently located property. Perhaps the parking rates and internet rates should be looked at as a way to entice travelers particularly with there being a long walk to the T.

Room Tip: A room with a view of the river will be most enjoyable.
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  • Stayed August 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Shawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Cambridge, Overlooking Boston

Property: Hyatt Regency Cambridge, Overlooking Boston
Address: 575 Memorial Drive, Overlooking Boston, Cambridge, MA 02139-4896
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cambridge
#4 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge
#9 Family Hotel in Cambridge
#11 Romantic Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Cambridge, Overlooking Boston 4*
Number of rooms: 470
Official Description (provided by the hotel):
Sophisticated and contemporary, Hyatt Regency Cambridge is a stylish hotel overlooking the Boston skyline. A proud recipient of the AAA Four Diamond Award, our Boston hotel features contemporary rooms with breathtaking views of the scenic Charles River and downtown Boston. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a complimentary shuttle ride away from Hyatt Regency Cambridge. Nestled between legendary colleges and universities such as Harvard, MIT, Boston University and Boston College and conveniently located just minutes from innovative companies and start-ups such as AT&T, Yahoo and Amazon, our Cambridge hotel is the ideal place to conduct business or academic pursuits in Boston. Enjoy seasonal New England cuisine at Zephyr on the Charles, offering sweeping views of Boston's Charles River. Sip a cocktail at the Zephyr Lounge and relax on our outdoor, seasonal patio on warm spring night. ... more   less 
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Also Known As:
Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
Cambridge Hyatt Regency
Hyatt Cambridge

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