This hotel has all the charm of a chain motel plopped next to a freeway exit. At first glance, the hotel has a lot going for it: a great location next to the Charles River, a distinctive building (dated, but at least it's memorable) and a good infrastructure with a health club.
Somehow, Hyatt manages to take all these good points and make the place feel like a Days Inn. Examples: when I checked in, I asked if I could make a change to my reservation. I was told that I had to call Hyatt to do so. Since when are hotel reception staff unable to make changes to reservations? When I went to the bar/lounge/restaurant, I sat down and listened as the staff talked about how they couldn't wait to go home. In a city where there are lots of great options for food and cocktails, their food was reminiscent of Denny's.
Housekeeping was great and the room was comfortable if tiny. I only wish that they had invested in soundproofing the rooms so that I didn't have to hear my neighbor's late night phone calls.
How can a hotel with so much going for it end up with such a mediocre product and unenthusiastic service?
- Official Description (provided by the hotel):
- Sophisticated and contemporary, Hyatt Regency Cambridge is a stylish hotel overlooking the Boston skyline. A proud recipient of the AAA Four Diamond Award, our Boston hotel features contemporary rooms with breathtaking views of the scenic Charles River and downtown Boston. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a complimentary shuttle ride away from Hyatt Regency Cambridge. Nestled between legendary colleges and universities such as Harvard, MIT, Boston University and Boston College and conveniently located just minutes from innovative companies and start-ups such as AT&T, Yahoo and Amazon, our Cambridge hotel is the ideal place to conduct business or academic pursuits in Boston. Enjoy seasonal New England cuisine at Zephyr on the Charles, offering sweeping views of Boston's Charles River. Sip a cocktail at the Zephyr Lounge and relax on our outdoor, seasonal patio on warm spring night. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
- Cambridge Hyatt Regency
- Hyatt Cambridge