I know...the title of my review sounds contradictory and 99% of the population would probably love this hotel and have no problems with it. I, however, am a light sleeper that prefers the cold weather. This hotel didn't fit in with those two things.
I stayed at the Cambridge Hyatt for one night on January 22, 2008. I was in town for a business meeting. I didn't choose the hotel; my employer did. I also didn't have to pay for the room so I am grateful for that.
The hotel is in a great location. It was a $26 cab ride from the airport. That included the tolls. And it was an $8 cab ride from the Prudential Center in Boston where we had dinner. Hotel check in was fast and easy. I arrived at 4 PM and was checked in within 3 minutes. Again, it was prearranged for me by my employer so all I had to do was secure the room with a credit card for incidentals and sign a piece of paper.
The room itself was very nice. I was in room 628. It was a king non smoking room. There was a small but adequate bathroom, a large full length mirror right inside the door, a fantastic bed with more pillows than you could ever want, two chairs, a table, a desk with keyboard for the internet and a TV. There wasn't a mirror above the desk. Not important to some but if you want to sit and do your hair or make up, you had to sit on the floor in front of the full length mirror. There were two outlets in the bathroom. A wall mounted hair dryer used one outlet. Just outside the bathroom was a small dresser with a single serve coffee maker. I made a cup on the morning of the 23rd and it tasted like the plastic packaging it came in. My guess is they don't rotate stock and if no one makes coffee for 6 months, the same coffee packet is there for 6 months. The TV had 15 or 20 basic cable channels and very good reception. The room had two phones and an alarm clock.
Those are the basics of the room. Here's why I had the worst night sleep ever in a hotel and will never stay at this hotel again in winter. There is an air conditioning/heater thermostat in the room. When I entered the room, I found it hot. So I lowered the temperature to what I keep it at in my own house; 66 degrees. Yes, cold to some but comfortable to us where we live in Denver. The unit kicked on but the air coming out was hot. I waited a while and the room never cooled off. It felt hotter. Finally I called the front desk.
The front desk phone was answered by a very polite man named Jeremy. Jeremy tried to solve the problem for me but he couldn't. Jeremy told me that the hotel is old and that in winter they run warm water through the pipes for the heating/air conditioning system and no matter how cold I try to make it, the air will still be hot. If they ran cold water through the pipes in winter, they'd freeze. Understandable but that doesn't give me a climate controlled room. It gives me a heated room whether I like it or not and I don't like it. Again, Jeremy tried very hard and he was very polite but he didn't solve the problem.
First I asked Jeremy if I could have a fan. He said he'd send one up. I waited and about 15 minutes later Jeremy called back and said there were no fans. He then told me that I could open the window. OK...great. It's 40 degrees outside. That'll work. I went to open the window and it only opened 2 inches. It's going to take a while to cool off the room! But great...I've found a way to let the hot air out and cool off the room. I turned off the heating system and let mother nature cool my room.
Had the heat been my only problem, it would have been solved by the open window. My bigger problem is that I'm a light sleeper and I have to sleep with some kind of white noise in order to sleep. At home I use a fan. In hotels I usually use the heating or air conditioning system with a fan setting. Since I turned off the heating system to stop the hot air, I no longer had the noise of the heating system to help me go to sleep.
After a long dinner with coworkers and an after dinner drink in the hotel bar, I headed up to see if I could sleep. The room was wonderfully cool although dead silent. I got into bed at midnight and tossed and turned for an hour. By 1 AM I was asleep but was awoken by random noises from outside every 20 minutes or so because the window was open. By 5 AM when the trash trucks showed up, I'd had less than 4 hours sleep and there was no getting back to sleep for me. I got up at 5 AM and waited around for my 8:30 breakfast.
There were many things I liked about this hotel but unfortunately for me having a climate controlled room is a top priority. For those of you that think my complaints are silly...well, that may be true. But everyone has something that's important to them and being able to control my temperature and have white noise to sleep are important to me.
A few other things worth noting. There weren't any restaurants or stores close enough to walk to so catching a quick meal or buying a soda was out. There is a parking garage; not sure what the fee is and there is a bell man outside to get you a cab if needed. Guest services will hold your bag if you have things to do on check out day. You can also check in for your flight and print boarding passes from a computer at the check in desk. The business center is open 24 hours and there's a gym.
- Official Description (provided by the hotel):
- Sophisticated and contemporary, Hyatt Regency Cambridge is a stylish hotel overlooking the Boston skyline. A proud recipient of the AAA Four Diamond Award, our Boston hotel features contemporary rooms with breathtaking views of the scenic Charles River and downtown Boston. Tour the Freedom Trail, visit art museums, or catch a game at historic Fenway Park, all just a complimentary shuttle ride away from Hyatt Regency Cambridge. Nestled between legendary colleges and universities such as Harvard, MIT, Boston University and Boston College and conveniently located just minutes from innovative companies and start-ups such as AT&T, Yahoo and Amazon, our Cambridge hotel is the ideal place to conduct business or academic pursuits in Boston. Enjoy seasonal New England cuisine at Zephyr on the Charles, offering sweeping views of Boston's Charles River. Sip a cocktail at the Zephyr Lounge and relax on our outdoor, seasonal patio on warm spring night. ... more less
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- Also Known As:
- Hyatt Regency Cambridge, Overlooking Boston Hotel Cambridge
- Cambridge Hyatt Regency
- Hyatt Cambridge