I have stayed at the Cambridge Marriott many times and until my check-in yesterday, I thought it was an excellent place to stay and my preferred hotel for visiting MIT. I have stayed at 4 or 5 other hotels in Cambridge. My experiences last night and yesterday were among the worst I've encountered in over 30 years of business travel.
The most appalling part was last night. The fire alarms went off at 12:20 AM. Despite calling the front desk three times on about hourly basis, the strobe light and associated clicking did not cease in my room until 3:59 AM. To add insult to injury, this morning there was a note slid under the door saying the alarm was cleared at 1:05 AM. There is a huge difference between losing 45 minutes of sleep and losing 3 hours and 40 minutes!!!
The attitude of the resident manager in that note (and he didn't answer his extension at 8:30 this morning) meshed with the bad experiences between my check-in and the fire alarm.
I ordered distilled water through room service for my CPAP machine at an outrageous cost. When it arrived, I saw it was Italian natural spring water. If you want distilled water for medical equipment you do not want natural spring water. The person delivering it to me, insisted it was distilled water. I gave up and signed for it, but the hotel failed miserably on that one.
The "wired for business" internet access was anything but and was the subject of my prior complaint. I followed the "plug in, power up, browse on" and got to google, but couldn't get to my vpn, so I called the help line and had to wait. Then the person at the help desk said that the 512K for $12.95 would work for me and he helped me sign up for my entire stay. I accessed my vpn, but the speed was so miserably slow, my mail would not load into outlook, so I ended up wasting almost 30 minutes calling back and going through complicated gyrations to switch to the $16.95 service. My experience is that when hotels rip off their guest with high priced internet it is not nearly as good as the free internet at less expensive hotels. This Marriott is wired to impede business.
Also, the toilet in my room would not flush, because the handle had disconnected from the plunger, so I had to call for repairs.
- Official Description (provided by the hotel):
- As a top choice among Cambridge hotels, the Boston Marriott Cambridge is situated across the Charles River from downtown Boston and is the perfect location for your next visit to the city. This Cambridge hotel is positioned in Kendall Square near popular Boston area attractions. Top universities such as MIT, Harvard, and Boston University are just minutes away, as well as Massachusetts General Hospital & the Children's Hospital. Guests of this hotel in Cambridge will enjoy the close proximity to Harvard Square, Fenway Park, TD Banknorth Garden, the North End and the Museum of Science. Enjoy casual American fare at our Cambridge, MA hotel’s new restaurant, Champions. The Boston Marriott Cambridge hotel is also an ideal event and meeting facility. With ten breakout rooms and 12,000 sq ft of event space, this hotel can accommodate groups of any size. With easy access to Logan Airport, I-93 and the subway, the Boston Marriott Cambridge is the ideal lodging choice for business trips and vacations in Boston, MA. ... more less
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- Also Known As:
- Boston Marriott Cambridge Hotel Cambridge
- Marriott Cambridge