I have been to one of the other locations of the restaurant and have had good meals, so my expectations might have been unreasonably high BUT the dining experience that I had at this location in May 2013 was disappointing, at best. In fairness to the establishment, it is a brew house so you do not go there for the ambiance. Nevertheless, it is in a VERY DARK basement and not especially attractive. (The good news is that there are high ceilings, unlike many basement locations.) More importantly, while my meal was alright (meatloaf) my daughter's fish was not properly cooked (i.e., very well done on the outside but raw in the middle.) Keep in mind that this was not sushi or a high grade tuna, for instance, but an unidentified white fish used in fish and chips. My daughter was not able to eat the large portion of fish that was served. One would think that this would have tipped off the waiter that there was something wrong when he came by to collect the plates. Nevertheless, rather than inquire he acted as though nothing was out of the ordinary. (Insofar as this was the same waiter that neglected to provide us with napkins and silverware on a very slow night, and failed to apologize or even make note of this fact when he saw me getting up to get them from a vacant table, I was not entirely shocked.) Accordingly, I felt compelled to ask him to bring this problem to the attention of the chef so that the fryer temp. could be adjusted (or do whatever was necessary) in order to avoid this problem with another customer. Perhaps I should have asked for an adjustment on the bill but since that really was not the point- and I did not want to risk embarrassing my daughter- I did not. As you might have guessed already, neither did the management or waiter offer a discount or pay for a drink, etc., hence, my reluctantly writing this negative review. Admittedly, this could have been a one time occurrence. The fact is that I will never know because I will not go back to find out.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.