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“A total rip-off”
Review of Charles Hotel

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Charles Hotel
Ranked #3 of 20 Hotels in Cambridge
Montreal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A total rip-off”
Reviewed May 31, 2010

We stayed at this hotel due to its location. My son was graduating Harvard and we wanted to be nearby to celebrate with him. We thought we would splurge on this special occasion and paid over $800/night. Instead, our room was of very modest proportions and never cleaned or serviced properly. Trays of dirty dishes lined the corridor and our supplies of bathroom soap and shampoo were never replaced, even when we phoned to ask, so I had to go out and purchase shampoo. On the day of my son's graduation we requested a wake-up call - it never came. We woke up with a start and had to fly out of the room without a shower and not at our 'best' in order to make sure that we arrived on time. The restaurant - Henrietta's Kitchen - is overrated and over crowded. There is no 'turn-down' service, which is unheard of when paying the price we paid.

I would highly recommend visitors of Cambridge to stay anywhere else. It is better to stay in Boston or at one of the less deluxe hotels. At least at the Doubletree our friends received some value for money!!

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank ramblerMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, Manager at Charles Hotel, responded to this review, July 19, 2010
Thank you for sharing your Charles Hotel experience on Tripadvisor. We are truly sorry to hear that our service did not meet your expectations (or ours) during your visit to Cambridge. We do appreciate your bringing it to your attention, as we want to do everything possible to ensure that another guest does not share your experience.

We discussed your comments regarding the room-service trays and toiletry amenities and examined what we can do to fix these concerns for the 2011 Commencement Week. The managers are going to add more room service attendees to the schedule and the Housekeeping staff is going to place extra toiletry amenities in the guest bathrooms, to accommodate the additional guests.

Harvard Graduation is a very busy and exciting time in the Square and we would not want to do anything that would deter from your celebration.

Please accept our heartfelt apologies. We hope that you’re travels will bring you back to Cambridge and that you’ll allow us to show you all that The Charles Hotel has to offer.

Congratulations to your son on his graduation from Harvard University!

Thank you,
~Elizabeth Stefan
E-Marketing Manager
estefan@charleshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level Contributor
66 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 11, 2010

This is a very comforatble hotel with excellent staff, very quiet and comfortable rooms (except one that looks onto the indoor swimming pool whcih I once had - is it still there?). The two restaurants are both very good and there is Legal Sea Foods on the rear courtyard. Free WiFi although I find it a little patchy at the far extremes of the corridors. Noir bar has quite a buzz.

Stayed May 2010, traveled on business
Helpful?
Thank DieHoek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, Manager at Charles Hotel, responded to this review, May 24, 2010
Thank you for sharing your Charles Hotel experience on Tripadvisor. We're thrilled to hear that you've enjoyed the hotel on more than one occassion. We appreciate your loyalty!

To answer your question about the rooms with a pool view -- both the pool and the rooms are still there! Unfortunately we can't do a complete remodel, but we are exploring different ways in which we can beautify the rooftop view. We're glad you were able to take advantage of our complimentary wifi access. I'll be sure to pass your comments on the accessibility along to our IT Department.

Thank you again for choosing The Charles Hotel. We look forward to welcoming you back to in the not-so-distant future.
Please feel free to contact me directly at estefan@charleshotel.com before your next visit.

~Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
Reviewed April 26, 2010

Excellent property. Free internet and comfortable beds provided a restful and pleasant stay. Food service was a little pricey but other than that I would highly recommend this hotel.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank no1toe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, Manager at Charles Hotel, responded to this review, May 26, 2010
Thank you for sharing your Charles Hotel experience on Tripadvisor! We're so happy to hear that you enjoyed your stay and were able to relax in our comfortable beds! Additionally, we're glad you were able to take advantage of our complimentary wifi access.

Thank you for also sharing your concerns about the menu prices. I'll be sure to share that with our management team.

We look forward to welcoming you back to The Charles in the not-so-distant future.
Please feel free to contact me directly at estefan@charleshotel.com before your next visit.

Thank you again,
Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge MA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 13, 2010

My girlfriends and I stayed at the Charles Hotel this weekend for my bachelorette party, and we had a great time. The service is fantastic here. The hotel is clean, convenient, and just a lot of fun. We had a great time here, and I would love to come back! To me, it's on the expensive side (definitely a treat to stay here), but I would love to come back any time!

I just have to say, the bed was so comfy and the sheets were nice and soft. It was a great experience!

  • Stayed April 2010, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank italygirl1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, Manager at Charles Hotel, responded to this review, May 26, 2010
Congratulations on your upcoming wedding! Thank you for sharing your Charles Hotel experience on Tripadvisor. We're thrilled that you were able to enjoy your bachlorette at the hotel! We think your bridesmaids made a great choice, but we might be a little biased.

It sounds like you had a great weekend enjoying all the hotel has to offer, including our restaurants and bars.

We look forward to welcoming you back to The Charles Hotel. Congratulations again on your upcoming wedding!
Please feel free to contact me directly at estefan@charleshotel.com before your next visit.

~Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cambridge, U.K.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 10, 2010

The Charles Hotel in Harvard Square is one of my favorite hotels on the Cambridge side of the Boston area. Situating in Harvard Square, it provides an excellent jumping off point for all things Harvard, as well as the Square which is filled with Book Stores, Eating establishments, great shopping and a vibrant culture. Also, the Charles river is only a couple of blocks away and is surrounded with walking trails. The hotel is very clean and well maintained.

  • Stayed March 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank booklover59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natick, Massachusetts
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed February 28, 2010

We were at the Charles for 2 nights - including breakfast - using a gift voucher we had bought at a charity event. I was a bit concerned we would be seen as less valued because the hotel was not getting money. However, from Rita who arranged the reservation, to the desk clerks, bellmen, valets - everyone treated us like the royalty and movie stars who are frequent guests. We were given a large, beautiful corner room on the top floor with amazing views. Many upscale hotels can be working so hard to be contemporary that they end up feeling cold. The decor at the Charles was attractive and warm. However, one feature which ranked high on the 'cool factor' was a TV in the bathroom mirror. Our stay included breakfast at Henrietta's Table, which was a bright inviting dining room with very good, fresh food. We also had drinks at the bar in Rialto. There is another bar on the first floor, Noir, which is very popular but seemed a little noisy. Many seemed to like it. In all, we had a great stay and recommend the Charles highly.

  • Stayed February 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, E-Marketing Manager at Charles Hotel, responded to this review, March 29, 2010
Thank you for your glowing review of your stay at The Charles Hotel!

We're thrilled to hear that you had such a wonderful experience. We strive to provide each of our guests with the same welcoming experience - whether you won the stay in a raffle or purchased the room a year in advance.

It sounds like you were able to enjoy our award-winning restaurants, as well. The breakfast at Henrietta's Table is superb, as are drinks at Rialto.

We look forward to welcoming you back to The Charles in the not-so-distant future.
Please feel free to contact me directly if you need any additional information.

Thank you again,
~Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
upstate NY
1 review
Reviewed February 17, 2010

We have been staying at the Charles whenever we visit Boston for a number of years. They never disappoint. This year we took part in the Valentine's 101 package as one of the winners of the How We Met contest. When we arrived at the Charles the woman at the registration desk was very welcoming and, along with our key, gave us some wonderful champagne. We enjoyed it immediately when we arrived in our beautiful room as we admired the view of the river. (The artwork and the huge pillows are especially nice.) We then headed out to explore (read “shop”) Harvard Square. When we returned to our room there was another bigger bottle of champagne waiting for us and some wonderful cookies and chocolate desserts. We enjoyed them immensely as well as the breakfast the next morning which included what my husband declared to be the best corn beef hash he ever had. This past weekend was one of the most romantic times we have ever had at the Charles Hotel.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jabroo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, E-Marketing Manager at Charles Hotel, responded to this review, March 29, 2010
Congratulations again on your winning "How We Met" Story!

We're so thrilled to hear that you enjoyed another romantic weekend with us at The Charles Hotel. It means so much to us to know that we hold a special place in your memories.

Thank you for sharing your experience. We look forward to welcoming you back to The Charles for many more romantic weekends.

Please feel free to contact me directly at estefan@charleshotel.com before your next visit.

Thank you,
~Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charles Hotel

Property: Charles Hotel
Address: 1 Bennett St, Cambridge, MA 02138-5780
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 295
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Also Known As:
Charles Hotel Cambridge

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