I'm very ambivalent on this hotel. On the one hand, it's right in the middle of Harvard Square and is beautifully decorated with a real sense of place. On the other hand, the service is really difficult. At check-in, we had asked for adjoining rooms. We understood these were not guaranteed, but the clerk appeared to be completely indifferent and announced with great satisfaction that she had found us two rooms on the same floor. The hotel only has six floors with guest rooms so that did not seem like much of an accomplishment, our rooms were far apart on the floor.
Later on, I called to say that the room my husband and I were staying in had an enormous sag in the bed on the right side. The staff member sounded confused by this and had to call back twice before she was able to tell me they would change the mattress once I went out for the day. Then, when I returned in the evening, the mattress had not been changed! I ended the trip with a backache and a poor memory of the Charles.
- Official Description (provided by the hotel):
- Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more less
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- Also Known As:
- Charles Hotel Cambridge