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“Great mix of quiet and lively” 5 of 5 bubbles
Review of Charles Hotel

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Charles Hotel
Ranked #3 of 20 Hotels in Cambridge
Certificate of Excellence
Juneau, Alaska
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great mix of quiet and lively”
5 of 5 bubbles Reviewed June 1, 2011

Very, very nice hotel. Great location in Harvard Square. Helpful staff. Rooms are quiet, comfortable and well appointed. Public spaces are lively and fun. We had a suite for our family of four--lots of room, quiet, great beds.

  • Stayed May 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Juneauite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,442 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Montauk, New York
1 review
5 of 5 bubbles Reviewed May 28, 2011

II love this hotel and I'm never disappointed. The staff is always gracious and helpful, willing and fast to accomodate in every way. I love the comfortable and attractive guest rooms, the clean, sparkling bathrooms and my soft pillows. My stay is never complete without a stop or two at Legal Seafoods next door or a deilcious meal at Henrietta's table. I need to compliment Abby, a lovely girl on the late evening front desk shift because she has been most helpful during both of my stays this past month. She delivered extra pillows and answered my very late night requests with a smile. Thank you as always to the entire staff. at a great hotel.

  • Stayed May 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GMpriscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
75 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed May 7, 2011

Stayed 4 nights while completing a Harvard Law program. While the hotel is very convenient to Harvard Square and is a nice convention style hotel, it's employees seem to be trained to portray an image of arrogance.

WiFi is free (but slow), there is no turn-down service, and don't go shopping and return to the hotel because you will pass the valet, gentleman that stands in the hotel entrance, and front desk with no one to even ask if they can help you if you have your hands full. Their restaurant, Henrietta's Table has great food but a very slow waitstaff.

When I return in the fall for my next business trip, I will be staying elsewhere.

  • Stayed April 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank artyis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

I always enjoy my stay for the fun, though unnecessary, amenities like the TV mirrors. Staff is polite but not overly eager-- which is perfect when you are traveling for business, but less so when you are looking for a treatment that matches the price tag.

  • Stayed April 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank brlukath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York, USA
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed May 1, 2011

Elegant interiors. The suite is perfect for business interviews. Both Rialto and Henrietta's Table are great places to eat. Everything is close by- theatres, shopping, great restaurants. The red line is across the street and will take you to Park where you can change to another line.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spicelore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed April 29, 2011

Spent time at Harvard University an easy walk away. Very comfortable room and broadband access for work. No shortage of meal choices around Harvard Square. Will return again.

  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BrisbaneSenrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 28, 2011

Although The Charles has a great location, minutes from Harvard Square, the rooms are tiny and the prices are ridiculous. My tiny room with two double beds and one uncomfortable chair was $399 a night! The deadbolt, telephone, and lamp were out of order. There is no turndown service at night. The rooms are noisy and you can hear people peeing in other rooms. I would never stay there again. Free WiFi was good.

  • Stayed April 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank sgk52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejstefan, Manager at Charles Hotel, responded to this review, April 29, 2011
Thank you for your recent visit to The Charles Hotel.

I’m happy to hear that you enjoyed our central location in Harvard Square and complimentary wifi access.

However, I’m sorry to hear that the rest of your experience did not meet your, or our, expectations. Please allow me to apologize on behalf of the entire Charles Hotel staff.

I have already spoken to our Director of Housekeeping and Director of Engineering regarding the out-of-service phones, lamp, and deadbolt in your room.

I’m also sorry that you weren’t able to experience our turn-down service. We offer complimentary turn-down to guests upon request.
I just spoke to our Front Office Director. He will review the amenities, including turn-down service, with the front desk staff.

I know that your recent stay didn’t leave you with the best experience, but I hope you will consider a return visit to The Charles Hotel.
Please feel free to contact me directly at estefan@charleshotel.com if your travels bring you back to the Harvard Square area.

Have a wonderful weekend.
Thank you,
~Elizabeth Stefan
E-Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charles Hotel

Property: Charles Hotel
Address: 1 Bennett St, Cambridge, MA 02138-5780
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 295
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Also Known As:
Charles Hotel Cambridge

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