Because of the great reviews on Tripadvisor we had booked the three rooms in the B&B for two nights for a family reunion in Boston. Unfortunately we had to change our plans and cancel two out of three rooms for the last night and while doing so the owner mentioned that we could only be two in each room even though there is room for three in them. This would mean that we could not stay all of us. I explained this to the owner but she "got uncomfortable with too many changes" and suggested that we find another place. What kind of customer service is that? I give this a very bad review, even tho we didn't even stay there, as she had no sense of understanding or accommodating her customers!
- Official Description (provided by the hotel):
- Hello Kitty Accessories. Close to Harvard Square, Central Square, Harvard University and MIT. ... more less
- Also Known As:
- Cambridge Bed And Muffin Hotel Cambridge