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“Best Hotel Customer Service at Chec-In!”

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Holiday Inn Express Springfield
Ranked #23 of 38 Hotels in Springfield
Eau Claire, Wisconsin
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Best Hotel Customer Service at Chec-In!”
5 of 5 bubbles Reviewed March 25, 2014

Ashley H. deserves a raise! She was amazing! She found us two rooms when the whole city was booked solid! She went above and beyond the call of duty! Thank you so much and when we come back through, we will definitely stay again! Thanks so mcuh!

Room Tip: Ashley H. was our guardian angel! Thanks so much!
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrHIX, Manager at Holiday Inn Express Springfield, responded to this review, April 4, 2014
We appreciate the great comments and feedback. We look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    89
    68
    58
    28
    15
See reviews for
68
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Paris, Illinois, United States
Level Contributor
4 reviews
5 of 5 bubbles Reviewed March 9, 2014

Had a great weekend stay was easy to get too everything we had planed and the breakfast each day was great .The rooms were clean and and the beds made for very eazy sleep . The location of the many resturaunts was very helpfull

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Darrell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrHIX, Manager at Holiday Inn Express Springfield, responded to this review, March 11, 2014
I'm really pleased to hear you enjoyed your stay! Take care and thanks for the great review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2014

Had a great stay. The hotel was clean and the staff, especially Ashley H. at the front desk, was cheerful and helpful. I arrived later than expected and did not have all the information readily available. Ashley provided immediate assistance and was pleasant throughout the process.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winfield, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 4, 2014

This is the second time in a month I have stayed at the Holiday Inn Express after spending years at the Crowne, frequently staying in Springfield. Ashley helped me both times and was very pleasant, efficient and accomodating. Her attitude and professionalism should make her superivsor proud.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

I recently completed a 2 night stay here. From check-in to check-out, I was nothing but impressed. The desk personnel were friendly and knowledgeable. The room was very clean and comfortable, with the bed having large, soft pillows and soft sheets. The bathroom was spotless (a rarity in most hotels). The only thing I could find wrong about the room was one if the privacy curtains was missing, however, the curtain still pulled closed with a gentle tug. The continental breakfast offered was varied, tasty and substantial. I will stay here again during my next stay in Springfield.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigJohn1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IL
Level Contributor
167 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed February 19, 2014

Stayed here while attending a conference at the full service crowne plaza next door.

We stay in HIE properties quite a bit. This one had all the normal items, but the entire place felt rather "tired." It appeared like it had been retrofitted at some point in time, which if not done well, shows. The ceiling in the bathroom was about 6'6" high, so something must have been added after the hotel was built. The counter in the bathroom was the older style, not that this makes a lot of difference.

Breakfast appeared to be the standard HIE fare, although I ate at my convention, so did not partake.

The route from this property to the full service crowne plaza next door was interesting. Basically you go through a back door down a gloomy hallway past the areas where they store tables, and convention center items. These two properties are almost certainly owned or managed by the same group, so I was surprised they didn't have this figured out better.

I would stay here again, but wouldn't want to if I was trying to make an impression on someone.

  • Stayed February 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Illiniwek66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrHIX, Manager at Holiday Inn Express Springfield, responded to this review, February 21, 2014
We appreciate your feedback and value your opinion. I have forwarded your comments on to Crowne Plaza management so we can make the hallway more welcoming and accessible.
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Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 12, 2014

My name is Latricia Tall. I came to this hotel as a sponsor of a group of 20 children who are members of the National Junior Beta Club. The staff ( Anecha, Ashley,Janet, Kelly,Trene, Denise, and David ) were very accommodating to our group!! We had a late train ride out, so they held our luggage while we went out to lunch (about 22 bags).They helped us to get transportation to the train station, and they found an extra room for us even though the hotel was full to capacity with convention participants! We had a great free breakfast, which saved our members time and money because we didn't have to go out to buy breakfast! We received service with a smile from all the front-desk and housekeeping staff!! The rooms were comfortable and clean; and the beds and pillows were perfect!! We will definitely stay at this hotel again in the future!! Loved it!! ; )

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lotty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrHIX, Manager at Holiday Inn Express Springfield, responded to this review, February 21, 2014
Thanks for the great comments! We enjoyed hosting Beta Club and look forward to seeing you again next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Springfield

Property: Holiday Inn Express Springfield
Address: 3050 S Dirksen Pkwy, Springfield, IL 62703-4504
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Springfield 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Springfield, IL features 140 deluxe guest rooms including, 2 parlor suites. All rooms are equipped with microwaves and fridges, Kuerig coffee makers, hair dryers, iron/ironing boards, and free high speed wireless Internet access. The Holiday Inn Express Springfield has one meeting room, a fitness center, and a guest laundry facility. Every morning a deluxe hot complimentary Continental breakfast is served from 6:30am-9:30am in the hotel great room. Holiday Inn Express guests are able to utilize all Crowne Plaza Hotel's facilities next door i.e. Indoor pool, whirlpool, sauna, and the restaurant/lounge. We are conveniently located directly off Interstate 55 (exit 94) and historic Route 66. The hotel is located near the World Headquarters for Bunn-O-Matic Corporation, HD Smith, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Holiday Inn Express-Springfield is minutes from historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. Just minutes from the Illinois State Fair Grounds and numerous golf courses. ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield

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