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“Not bad, just come with clean cloths.”

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Quality Inn & Suites
Ranked #25 of 38 Hotels in Springfield
Reviewed April 13, 2014

My company set me up here because they have room for truck parking....not really. The semis are supposed to park in the Bakers Square parking lot closest to the hotel. Only issue with that is if there's cars parked there (like there was) you need to park in the main hotel lot and if there's cars parked in it your about out of luck. The front desk couldn't find my reservation so Corporate Lodging called to get it straight (guess the front desk person that put me in the computer put my name in backwards). Nice size room, king bed. Micro fridge but no microwave. I was in need of a washer and dryer to do laundry, only the washer worked. The dryer had a note on it saying OUT OF ORDER. Come to find out that's the only washer and dryer they have. So in a hotel that has a capacity of about 80 rooms they have just one washer/dryer and those are not even working? There's plenty of stores withing walking distance (Walmart, Target, etc) and plenty of restaurants and an AMC movie theatre. I'd stay here again, but they really need to do something about the washer/dryer setup.

Stayed: April 2014, traveled on business
Thank ErikStrieter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded August 27, 2014

Dear Erik - thank you for taking the time to post a review. We look forward to hosting again when you decide to come back through this area at a discounted rate. Our guest laundry facility was not required but added due to demand and both machines are repaired and working. We appreciate your feedback and have shared it with our staff.

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65 - 71 of 127 reviews

Reviewed April 9, 2014

My mother passed away suddenly last week and we immediately looked for a Choice hotel for accommodations as they are our 'go to' hotel brand. Our reservations were a bit complicated as we were redeeming points for some free night stays as well as paying for 2 extra nights beyond that. Also, our adult daughter would be joining us and sharing our room for several nights. Then we added another reservation for our oldest daughter, husband and 2 children who also joined us.We then added an extra night to their stay. Unfortunately our youngest who was staying in our room came down with the flu during our stay, just to complicate things further. The staff could not have been more accommodating and helpful. All of our revisions went thru smoothly and correctly. We asked for extra pillows, blankets, sheets, washcloths, etc and EVERY request was met with a sincere, "yes, of course!" All staff was friendly and helpful. They made a very difficult stay during a very difficult time the best it could have been. It had been sometime since we had stayed at this particular hotel, and was pleasantly surprised at the new, more spacious breakfast area and updated bathrooms. The hotel was clean, pool area was clean, and our rooms were all spotless. An absolutely great place to stay.

Room Tip: We chose a king suite with a pullout couch as we like the extra floor space it provides when moving...
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  • Stayed: April 2014, traveled with family
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Thank Neila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney M, General Manager at Quality Inn & Suites, responded to this reviewResponded April 10, 2014

Dear Valued Guest,

I'm pleased to see that my staff was able to meet all of your needs.I will share your review with them so that they know their efforts are appreciated..Thank you so much for your patronage and we look forward to accommodating you and your family in the futurePlease accept our condolences at your time of loss.
Sincerely,
Rodney M.
General Manager

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Reviewed April 6, 2014

Spent a night here in early April, 2014. Since we were using some travel points and the "cost" of a room was the same, we chose a suite.

+Roomy

+King bed, fold-out sofa, flat screen t.v., fridge, microwave

+Bathroom very clean

-Not really a minus, but I like hotel rooms where the vanity is separated from the stool and tub/shower. Makes the area more versatile.

+Bed was super comfy

+Pool and hot tub area clean and well maintained; good supply of towels

+/- Free breakfast was the standard Choice Hotels menu. They need to upgrade it and switch it up a bit.

+Breakfast room clean and staffed

+/- The area around the hotel -- whether it is a plus or minus is up to your taste. It's away from city central and surrounded by chain restaurants and stores. So, if you're looking for a franchised meal, a Walmart or Target, they are nearby. If you'd prefer some local specialties, you'll have to drive

+Very quite area; we didn't hear a peep after lights-out

  • Stayed: April 2014, traveled as a couple
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Thank Keyboardlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney M, General Manager at Quality Inn & Suites, responded to this reviewResponded April 8, 2014

Dear Valued Guest,
It is always a pleasure to get positive feedback.The staff and I work diligently to make sure that all of our guests have a favorable stay. I will share your feedback with them as well, so that they are aware their efforts have been noticed.Thanks again for your patronage!We look forward to your next stay.

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Reviewed February 26, 2014

Great place to stay whether in Springfield for fun or medical appointment. Located off Rt 72, shopping and dining nearby. This hotel offers a discount if you're in town for a medical appointment. Great amenities - microwave, fridge, hair dryer, free wi-fi. New manager, friendly and helpful staff. Nice place to stay.

Room Tip: Rm 137 - Right out the back door and across the drive to Baker's Square restaurant. Very conven...
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  • Stayed: February 2014, traveled on business
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Thank megland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Stayed there while working in the area. Nice, clean and rooms were updated and modern. Bathroom was a bit small however. Great location with many places to eat nearby. Rod, the manager, was very helpful and went out of his way to make sure I was happy. I will stay there again.

  • Stayed: January 2014, traveled on business
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Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013 via mobile

Checkin was quick and the man on reception was really friendly and helpful suggesting places to eat locally etc. The room was fine, not perfect, but it was fine for the 1 night... Bathroom was very clean and id stay there again if I was in the area.

Stayed: November 2013, traveled as a couple
1  Thank queenofhearts12350
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Reviewed November 3, 2013

We recently stayed at Quality Inn while visiting Springfield. The hotel offers a good location for visiting local sights...easy access from interstate and easy commute into the city. The king room was large and clean. Although there was no sofa, there is plenty of room for one, otherwise open space. Lighting inside the door is limited with no direct overhead light. Other than that the room was very adequate for the price. Breakfast was typical waffle, juice, scrambled eggs, and small pastries. Good restaurants and some shopping within walking distance. Very friendly staff. Would stay again.

  • Stayed: October 2013, traveled with friends
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1  Thank NFca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded November 11, 2013

Dear Nfca - we appreciate you taking the time to post a review. Our hotel has been renovated and we have an excellent location near the mall and restaurants. Come back soon. Thanks.

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Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr, Springfield, IL 62704-6516 (Formerly Comfort Inn)
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 38 Hotels in Springfield
Price Range: $62 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Quality Inn & Suites, a Springfield, IL Hotel near Abraham Lincoln Presidential Library & Museum. Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds. This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn

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