The whole family was going to Springfield to have Christmas with my sister in law the weekend before Christmas 2012. My mother in law went to the hotel to assure that we could get 4 rooms all together and that they had adjoining doors. She was assured that would be no problem. We arrived and went to the hotel with my mother in law only to be told that the four rooms were all seperated even though the reservation said otherwise. We were then told that the hotel was under construction in some places, which was fine. After much time, we finally got rooms together. We specifically went to this hotel because it had all the things we needed for a two night stay with small children. Our first night wasn't bad except that bathroom fan was broken. In the morning we had breakfast and it was very nice except that the hot food was cold (scrambled eggs, sausage, gravy). We came back after breakfast to the room being already cleaned. Well there was garbage on the floor bathroom, things were knocked over on the counter. Then it got worse. The indoor heated pool, wasn't heated because they didn't turn it on.even though there were many guests in the hotel. An the hot tub was so hot, that it actually scalded skin. When they finally turned on the heat for the pool, we were told that one heater was working and the other was working at full but still the water was freezing. There were many times that the front desk was unattended for over an hour. When it was they were annoyed and not very helpful. When the rest of the family joined us the next night and we rearranged ourselves, i find so much garage in the new room that was supposed to be clean. Overall, was a terrible experience. Leaving even the children disappointed and heartbroken because they couldn't swim.
- Official Description (provided by the hotel):
- Quality Inn & Suites, a Springfield, IL Hotel near Abraham Lincoln Presidential Library & Museum. Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds. This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Orbitz, Hotwire, Cancelon and TripOnline SA so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Hotel Springfield
- Comfort Inn Springfield
- Springfield Comfort Inn