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“Nice Convention”

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Crowne Plaza Springfield
Ranked #17 of 38 Hotels in Springfield
Moose Creek, On
Level Contributor
150 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Nice Convention”
4 of 5 bubbles Reviewed July 22, 2014

Stayed at this hotel for 8 nights while attending a convention. Nice two double bed room. The staff was extremely friendly and always ready to help. This hotel has a huge parking lot. This is a smoke free hotel and it is not Pet friendly. They have a program called “Save the Planet” that if you chose not to have your room cleaned, they give you 500 club points or a $5 coupon that can be used in the restaurant in the hotel – that’s a good thing since the food is very expensive but it is only accepted in the restaurant “The Rosewood Dining Room” or at the “Lobby Café & Gourmet Coffee”. We had breakfast the first morning and it was $13.95 per person for the buffet. They offered scramble eggs, bacon, sausages, hash brown, biscuits and gravy, toast, cereal, fruit, omelets and waffles. The only problem is the waffle maker was not working so the waffles were cooked in the kitchen – why it took 15 minutes to get 2 waffles – don’t know. We had a better tasting breakfast the second day at IHOP for less. There at least 9 restaurants around this hotel and most are in walking distance. But eating in the hotel does provide convenience. During the convention, the hotel had food stations on the second floor and they offered salads, sandwiches, hot dogs, pulled pork sandwiches, and/or hamburgers all depending if they were set up for lunch and/or dinner. The food was extremely affordable – all sandwiches/hot dog/hamburger for $3 and bag of chips for $1. This was extremely appreciated and a big thank you to the hotel. With these prices, there was no need to go out to restaurants. The Lobby Cafe & Gourmet Coffee bar, they sold specialty coffees, normal coffee, cinnamon buns, bagels, pop and chip/candy. They also had the Mahogany Bar & Grill but we only had drinks there so not sure if they accepted the $5 coupon (coupon not good toward alcohol). Free Wi-Fi is available in the rooms if you are an IHG member (formerly Priority Club) and there is free Wi-Fi in the lobby. We had a bit of trouble with the Wi-Fi and found out on the second day, the trouble happened when the front desk entered my old Priority Club number and it mixed everything up. So I had them reverse everything and Wi-Fi worked again. I will need to call IHG and get everything fixed. Our room was very nice and very clean, 2 double beds, 2 closets, table and 2 chairs, fridge, large LED LG TV, coffee maker with coffee, large bathroom (very clean and probably first bathroom we have been into in a long time that did not have cracked caulking or mold). Only a few complaints about our room: the little fridge had no settings so we could not lower the temperature – my coke cans froze and the fridge had no shelves, no instructions on how to work the CD radio/clock so we were unable to set the alarm (and we tried everything), when we first moved into our room the AC was not working and the room was at 85F (called the front desk and they walked me through how to get it going) and the hotel book in the room lists all the amenities but not where they are located (found out in the elevator that the pool and fitness room were on the 14th floor and other things by following signs). Hotel has a pool with hot tub (hot tub was great and water was really warm not like other hotels) and a very large fitness room with 3 treadmills, 3 elliptical, one stationary bicycle and weights. All exercise machines have built in TV and that is also really nice. This hotel did not offer washers and dryers for laundry. You can get the hotel to do you laundry for a fee comparable to a Dry Cleaner or you can go to the Holiday Inn Express next door and use their machines (there is a walkway that connects both hotels. All in all we were very happy with this hotel. I know I listed a lot of things but over the course of 8 days, no hotel is perfect but this hotel did try and I believe a big thank you needs to be given to the staff. All in all, we enjoyed our stay at this hotel.

  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank AMFMooseCreek_On
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 30, 2014
Thank you for the detailed review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
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English first
Manitowoc, Wisconsin
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

I was there for The Coca Cola Convention. The hotel was a GREAT place to have the convention. I hope that some time in the future again. It was easily seen from the highway and it easy to get to. There are a lot of resterants near buy.

  • Stayed July 2014, traveled solo
    • Location
    • Rooms
    • Service
Helpful?
2 Thank DavidB160057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 30, 2014
Thank you for the 5 star review!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California, United States
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 12, 2014 via mobile

Beautiful hotel. Refrigerators in room. King bed. Two closets. Free wifi if you are a member of IHG.
Indoor pool, exercise room, sun deck on the roof. Gift shoppe, full service bar and a pleasant resteraunt. Lots of parking, which is free. You can arrive in your motor home and park it to stay in the hotel.

Stayed July 2014
Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 15, 2014
Thank you for the 5 star review!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 29, 2014

This hotel is right next to the highway and is nearby a lot of restaurants. It is very convenient location wise. The room is very high scale and well managed, and the staff at the front desk was polite and helpful. I had a great time staying at this hotel.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 1, 2014
Thank you for the 5 star review!! We are pleased to read you enjoyed your stay and appreciate you taking the time to share.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 29, 2014 via mobile

Stayed here with a wedding party. The hotel was extremely pleasant. Make sure to visit the coffee shop downstairs for a great chi tea latte! Lots of space in the guest rooms and bathrooms however, huge drawback.... there are only 2 power outlets outside the bathroom! So don't plan on charging a phone, a laptop and being able to have anyone else charge theirs too. Over all, great stay and lovely hotel.

Stayed June 2014, traveled with friends
Helpful?
Thank Shadowhorse01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 1, 2014
Thank you for your kind words in regards to our hotel. I apologize if you were not able to locate more outlets in the room. At a minimum, we provide 3 open outlets that are available in our guest rooms. Thank you for complementing our hotel and referring the coffee shop to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 29, 2014

I've stayed here several times when working in Springfield and it is my first choice when booking. Its right off the freeway and offers many choices for dining within the vicinity. The rooms are comfortable and staff very helpful.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avatiwana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, July 1, 2014
Thank you for the great review!! We appreciate you choosing the Crowne Plaza when traveling to the Springfield area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 23, 2014

I stayed at the Crowne Plaza in June, the room was very spacious and clean. The staff was wonderful and very helpful. The only reason I didn't give it a 5 star is because of the sheets. I know that's probably strange, but the sheets where so starched that they felt like a thin rubber. It was really kind of strange. Every time I rolled over and moved the sheet, it was loud. Everything else was really very nice.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lychapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review, June 25, 2014
Thank you for the kind words in regards to our staff and rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Springfield

Property: Crowne Plaza Springfield
Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 38 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza

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