First of all let me say that I think I got the deal of a lifetime booking this on priceline and naming my own price. In fact, I cannot believe what a great deal it was. I momentarily felt like I had just won a little mini-lottery. Could not believe the price I got it for based on the caliber of the hotel I thought I'd be getting.
Pulling up to the hotel itself is impressive, as it's the tallest building in the area. Easy to find, close to lots of stuff, and very convenient. While the lobby is under some kind of construction and the down escalator was out while I was there, there are four elevators also in the lobby to take you to the 2nd floor where the check-in desk is. Once there, I was treated very well and was excited my room was on an upper floor.
Walking into the room itself, I was very pleased. Nice furnishings, a pretty large bathroom, great view, super clean, and over-all a very large space. I also really loved the beds...they are bouncy and soft...not the normal stiff mattresses you find in most hotels. At first I was a little apprehensive thinking it was maybe too bouncy and soft, but the fact is...I slept like a baby and no backache in the morning....yahoo for me. :)
Now the only complaint i have about this place...is the internet fee. I didn't really look at the services this hotel provided when it was booked because the website won't tell you which hotel you get until you book it. So was not aware at all there was a fee for internet service in your room. I was reading the little manual they leave on the desk for you, however, and it clearly stated 'complimentary wireless service throughout the hotel,' no mention whatsoever of a fee. So when I tried to log on and check my emails, I couldn't get in so called the front desk to find out if they forgot to give me an access code or something. That's when I found out there was a $10.00 fee per day for internet. WHAT?? Not wanting to sound like a cheapskate here, but isn't charging an internet fee a little neanderthal in this day and age? I travel extensively, and even in small towns with little one and two star hotels, I have not had to pay a fee in about 4 or years. I then read the passage in their file back to them, and was immediately waived the fee. But seriously...who charges a fee anymore for internet? I guess it just seemed real petty to me. And although they waived it, I still was instructed to go down to the front desk in the morning to make sure it had been removed from my bill, as apparently, they still had to charge my credit card in order for me to gain access. Even though they were nice about it the next morning, I did feel upset about it the entire evening because I thought it was going to be a confrontation with the morning staff. It made me feel like a loser fighting over $10.00, but they do clearly state in their informational packet, 'complimentary wireless internet.'
And then I started to wonder if it all went back to my discounted room rate. Does everyone else get it free, but if you book for a cheaper rate you have to pay to get on the internet? Not sure, but that one little incident made me feel bad about the experience, hence the 3-Star rating.
heads up to Crowne Plaza...do yourself and your clientele a favor, and get rid of that out-dated fee. NO ONE charges a fee for internet access anymore. No one.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. Guests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. ... more less
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- Also Known As:
- Crowne Plaza Springfield Hotel Springfield
- Springfield Crowne Plaza