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Wyndham Springfield City Centre
Ranked #15 of 38 Hotels in Springfield
Chicago, Illinois
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“All hotels could learn from this service”
5 of 5 bubbles Reviewed October 23, 2013

Service at this hotel is above and beyond - if you are visiting Springfield for business or leisure, this is the place to stay. We arrived late-ish and were met by the hotel shuttle with keycards in hand so that we could make it to dinner before restaurants closed -- a first. Everyone here is welcoming and thoughtful - it feels like such a team that I am reluctant to use the term "staff". It's a large hotel yet people recognized us and welcomed us by name on multiple occasions. This hotel makes me wish i had more reasons to stay in Springfield! I hope Hilton corporate takes whatever model they're using and applies it to other properties. I genuinely wish I could give this property more than five stars!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffRodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MFear, Manager at Wyndham Springfield City Centre, responded to this review, October 27, 2013
JeffRodi,
Thank you for taking the time to write your wonderful review. it is so nice to hear we were able to meet your expectations. We look forward to having you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,084 reviews from our community

Traveler rating
    300
    383
    232
    106
    63
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230
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485
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
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English first
Chicago
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

We stayed at the Hilton for a weekend so we could visit the Lincoln Museum. The hotel is in the heart of downtown Springfield and we walked the two blocks to the museum. The room was clean, comfortable, and quiet. The restaurant at the top of the hotel is fabulous. The views from there...wow! The chef came out and spoke to us personally. I would stay here again in a heartbeat.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rxteach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MFear, Manager at Wyndham Springfield City Centre, responded to this review, October 27, 2013
rxteach,
Thank you for staying with us. I am happy to hear your took time to eat at Nick and Nino's on the 30th floor. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynwood, United States
1 review
4 of 5 bubbles Reviewed October 22, 2013

The Hilton Springfield is a nice hotel; clean rooms, friendly staff. How visits could be improved: 1) I have stayed at the Springfield Hilton dozens of times for business. Microwaves and refrigerators are made available at no extra cost in most (if not all) of the other hotels that I have stayed at in Springfield – room rates are comparable. The Hilton Springfield should consider this as an amenity, particularly for guest staying 2 or more nights. 2) You can clearly hear conversations in ajoining rooms that are connected by doors within the rooms. If your neighbors are noisey, you may have some trouble falling asleep.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Frankfort, United States
1 review
4 of 5 bubbles Reviewed October 20, 2013

I always feel welcomed in Springfield, IL. The staff and management are very accommodating and make you feel as if they would go out of their way to assist you in enjoying your stay. I have stayed at many Hilton properties and enjoy this property the most.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed October 14, 2013

I will never again stay here or suggest it to anyone. At check-in the clerk tried to sell us "add-ons" and bordered on rude. Parking was not included. The room was clean and comfortable but every noise in the hallway and the rooms next door could be heard. Neighbors were not loud but their conversation could easily be heard. Ran out of hot water in the middle of my shower. Swimming on a cool autumn day would have been nice but the pool temperature was too cold to be enjoyable. Hallway is so narrow that it was difficult to pass the cleaning cart.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LAB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Springfield hotels

Beecher, Illinois
Level Contributor
8 reviews
3 of 5 bubbles Reviewed October 14, 2013

I was in Springfield for a 2 day conference. The room, especially the bathroom, was really clean. However, the places for vending machines, ice, computers, etc. were not clearly marked. There was no information in the room about where amenities in the hotel were located nor hours for their operation. If you are an individual, some of these things are critical. I was not especially impressed by the staff. They were mediocre but not excellent.

Room Tip: The comments I have made would be best used by the hotel to improve service not by the customers. Th...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed October 14, 2013

This hotel was overpriced for the quality of room. Cold water for shower in the morning. Complained about cost of room for what I received and was told nothing could be done. Felt like I was deceived on charges for room versus what I had booked. Had to wait a long time at front desk when first checked in.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Springfield City Centre

Property: Wyndham Springfield City Centre
Address: 700 East Adams, Springfield, IL 62701-1601
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Springfield City Centre 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
Stay at the award-winning Wyndham Springfield City Centre located downtown near many attractions and state buildings. This hotel offers complimentary shuttles to the airport for your convenience. It also boasts the best views of the city. All guest rooms come with complimentary WiFi and comfortable queen or king beds. Dine at one of the restaurants located inside the hotel including Nick and Nino's Penthouse Steakhouse. The extensive meeting space and proximity to the convention center make this hotel ideal for groups as well. ... more   less 
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Also Known As:
Hilton Springfield Hotel Springfield
Springfield Hilton Hotel

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