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President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
Ranked #6 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed February 10, 2014

The location of the hotel is perfect. Close to the presidential museum and hospitals. The shuttle driver and hotel staff are excellent. The warm cookie at check in is a real treat! Comfortable and clean rooms are easy to work in. My only disappointment was the restaraunt. I had the buffet for lunch because the soup and salad sounded good. Unfortunately, the soups were cold and lacking in flavor. The salad dressing (balsamic) I chose had an odd flavor and the baked potato was cold.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 11, 2014

Dear Kimberly W,

Thank you for your review. We value all of our guests comments. I was happy to hear that you enjoyed our location, wonderful Doubletree cookies and staff. I was dissapointed to learn of your experience in our restaurant. I have spoken to the staff and we are working to make improvements in the areas you noted so they will not happen again. We appreciate your patronage and hope to welcome you back soon!

Sincerely,

Bob V.
General Manager

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1,119 - 1,125 of 1,198 reviews

Reviewed February 10, 2014

Clean hotel, friendly staff, great parking, great exercise room, great restaurant and room service. I stay at this hotel in bad weather. I live about 50 miles from where I work and stay at this hotel.

  • Stayed: February 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 11, 2014

Dear Nancy C,

Thank you very much for writing a review. I was delighted to hear that you have had an exceptional stay and enjoy returning often as weather dictates. Our recent renovation of the fitness center and all other public spaces has been a big hit with our guests. Hope to personally welcome you next time you stay with us!

Sincerely,

Bob V.
General Manager.

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Reviewed February 8, 2014

Cookies are warm, rooms fine but not special. Staff uninterested in providing cordial service. If you have a choice, stay somewhere else. If you have no choice, this will be fine for business. We were travelling for a special occasion and the staff was not helpful or concerned about our stay in any way. Even after voicing our concerns, the manager shrugged and walked away. Rooms are fairly clean, breakfast was very average for a downtown hotel.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank WIvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 11, 2014

Dear Wlvacation,

Thank you for your review. I am glad that you enjoyed the hotel but not happy about your experience with service staff. Iam attempting to reach out to you so I can address your concerns directly with you. We appreciate ALL guest feedback will do our best to earn your business with us some time in the future.

Sincerely,


Bob V.
General Manager

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Reviewed February 7, 2014 via mobile

We checked in here a couple hours ago. It was supposed to be our cabin fever/field trip get away to see the Museum and Shops with the kids. The bathroom toilet was filthy, the bathroom sink as well. The carpet had something on it that was red either vomit or pop (we didn't get close enough to guess). In addition to that, we checked the bed just to see and one pillow had makeup and an eyelash on it, another pillow had a stain on it. We are disappointed.

Stayed: February 2014
Thank Aimerz04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 11, 2014

Dear Aimerz04,

Thank you for taking the time to submit a review. We appreciate all feedback. There is no excuse for a room that is not perfect when it comes to cleanliness. We will use your feedback in order to retrain our staff so that this experience is not repeated.
I hope that you will give us another chance to provide you with an exceptional experience next time you come to Springfield.

Sincerely,

Bob V.
General Manager

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Reviewed February 5, 2014

This hotel is a wonderful choice for location, price and amenities. If you are booking one of the available package deals offered with museum tickets be sure to know the details ahead of time and ensure you get these items at check in.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 11, 2014

Dear Andrew P,

Thank you for the excellent review on Trip Advisor. Glad to hear that you enjoyed our location, price and amenities. Our recent renovation has been well received by guests.
I hope that you will return to the President Abraham Lincoln Hotel soon!!

Sincerely,

Bob V
General Manager

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Reviewed February 2, 2014

We had great service, rooms were beautiful, clean, well stocked. The service employees were very nice and friendly. Would recommend and return again. Our group were several hundred of the GWRRA Assoc things even with that many went smoothly and all had great fun.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 10, 2014

Dear Kathy H,

Thank you for your wonderful review. We appreciate everyone's comments good or bad.
Happy to hear that you enjoyed your stay and recognized our outstanding staff. We hope to welcome you and the GWRRA Association back very soon!!

Sincerely,

Bob V.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

The hotel was nice but the only parking available was an attached city lot. It was $7 per day plus $7 each time you wanted to use your car. The staff was good and helpful. I didn’t go to the restaurant but the bar was nice.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this reviewResponded February 10, 2014

Dear William M,

Thanks for taking the time to write a great review in Trip Advisor. Your comments and opinions are very important to us.So happy to hear that you enjoyed our staff and hotel. As you know the hotel was recently renovated and is now a Doubletree. The staff is excellent and focused on making sure you have a great time while you are with us. Regards the parking, there is a $7.00 for 24 hours fee in the city garage. In and outs are in addition to that and are charged at the rate of .75 a half hour. We also offer valet paring which is $13 a day and allows you as many in and outs as you wish.
Thanks again for writing and we hope to see you back at The President Abraham Lincoln very soon.


Sincerely,

Bob V
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Address: 701 E Adams St, Springfield, IL 62701-1616 (Formerly President Abraham Lincoln Hotel & Conference Center)
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Springfield
#3 Business Hotel in Springfield
#6 Family Hotel in Springfield
Price Range: $111 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Discover the newly renovated President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our Springfield, IL hotel is located in the heart of historic downtown Springfield, walking distance to Lincoln's home and the presidential musuem. Known for its exceptional service, attention to detail and exquisite cuisine. Discover our one of a kind hotel where guests become a part of the family. The atmosphere is both stimulating and comfortable, featuring a colorful palate of rich patterns and textures while providing the amenities to make you feel at home. ... more   less 
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Also Known As:
President Abraham Lincoln Hotel & Confernece Springfield
President Abraham Lincoln Hotel And Confernece Center
President Abraham Lincoln Springfield
Hotel President Abraham Lincoln

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