Indifferent Management - Nice Amenities, But Not Worth It
I stayed at this hotel on May 2, 2007. I checked in early at around 1:30, about ninety minutes before the hotel's check-in time. The front desk person gave me two key cards to room 715. Neither key worked. I returned to the front desk and was issued new key cards. This time the keys worked, giving me entry into another guest's room. There were clothes hanging in the closet, an un-made bed and the bathroom door was closed and presumably occupied by some poor stranger. Oops! I sheepishly got out of there and returned, again, to the front desk. The clerk realized her mistake, apologized, and gave me a new room, three floors lower. Hoping that the third try would be the charm, I realized that I had been given a smoking room, not the non-smoking room I had reserved. This time, I called the front desk and was told by the same woman who had originally checked me into another guest's room that I must be in error, since her reservation showed me in a non-smoking room. She explained that I would have to produce a copy of my reservation before she would accommodate me in a non-smoking room. I then powered up my lap top and reviewed my reservation, which showed that I had a non-smoking room. Not wanting to go back to the lobby again, I phoned the front desk back and explained that I had the reservation in front of me and would like a new room, but did not feel I should have to carry my laptop down to the lobby and show her, given the circumstances. She agreed and sent someone to help me move. Whew! When I finally got settled in my room, I liked what I had. As many others have written, this hotel is unique in style and feel and the rooms are quite nice. The complementary drink coupon is a thing of real value because the bar in this place looks like the sort of place Sinatra would have favored. Even the piped-in hotel music fits in with the 1960's décor. And the breakfast buffet is substantial, with great variety. Since the hotel is only two blocks from the capital, it is the perfect location for any state traveler and would be my hotel of choice, but for the indifference I encountered. On the morning after my stay, I reviewed the bill that was slid under my door. I was supposed to be charged 'state rate,' as per my reservation. But I was over-charged by nearly $24, requiring yet another trip to the front desk, which I made before breakfast. This was also corrected, with some creative work by the (different) desk clerk. After breakfast, I returned to my room, filled out one of the hotel's response cards, and cleared out. I left my completed response card (with my email address) with the same clerk who had checked me in the day before, and have yet to hear anything. I also replied to an email survey. I did get an email reply saying someone from Choice Hotels called me, but left no message, 'to protect my privacy.' I'm still waiting for any reply, nearly two weeks later. In sum, I got the room I bargained for, but had to work way too hard for the experience. A night in Springfield, Illinois should not require such effort and haggling. Although the two clerks I encountered were anything but rude and did what I asked them to do, they and their managers were sadly indifferent to problems that simply should not be happening in this or any other hotel.
- Official Description (provided by the hotel):
- The State House Inn is the only major hotel in downtown Springfield, Illinois to offer a complimentary full hot breakfast, super fast hotel wide WiFi and parking. The combined value of these complimentary goods/services make us, by far, the best value in Springfield. Also, when we say "Breakfast", we mean a real breakfast with eggs, breakfast meats, potatoes, biscuits & gravy, waffles, cereals, yogurt, muffins, toast, juices, Seattle's Best coffee & teas, etc. You could easily spend $10/person replicating our breakfast in a restaurant. ... more less
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- Also Known As:
- Clarion Collection Springfield
- Clarion Springfield