We chose this hotel for our 38th anniversary weekend. I booked a KING room for June 7-9 back on March 18. I called on Monday June 3 to make sure we were good to go. Assured we were and she would note we would be late arrival. So we pull in to Route 66 after a 5 hour drive to begin our anniversary celebration only to be told we had no room! After half an hour she says she got us a room. We walk into the room to find it occupied! Now I am ticked! We go tell her there are people in that room and she responded 'wonder who is in there!' Another 20 minutes and she gets us a room but not a King. I told her I booked King over 2 months ago. She said 'unless you want to sleep with those other people you will have to take the queen.' So we did and the next morning a very apologetic young man tried his hardest to make it right but mgr (on phone) wouldn't hear of it. She never did come talk to us about their screw up. Just said knock some off our bill. Having a restaurant, bar and comedy club in the hotel is a plus but the mgr is less than high on the PR chart. Wish I knew the gentleman's name who remembered booking for us and was so friendly and tried to help. He gets 5 stars! OH I also told the lady at check in I had my confirmation....she said well it isn't doing you much good tonight! Wish I knew who to contact above the hotel mgr.
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- Also Known As:
- Route 66 Hotel And Springfield
- Route 66 Springfield