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“Almost excellent”

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Hilton Garden Inn Springfield
Ranked #7 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed October 9, 2013

Minor housekeeping issues (hairs on bathroom floor and kids found things under the bed) & couldn't connect to wireless, but otherwise excellent stay. A complimentary breakfast is all this hotel is lacking. Beautiful lobby and good coffee.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank rclyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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546 - 552 of 763 reviews

Reviewed October 8, 2013

I travel for business quite a bit and have come to depend on the Hilton Garden Inn as a consistent brand, the delivers in the different cities or areas around the US that I travel. I would recommend this hotel for business travel or an overnight stay.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Karl Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

I've been to several Hilton Garden Inns and this is definitely an older model. The rooms are mostly painted instead of some sort of more modern wallpaper and I could hear every little kid running through the hallways.

The room was a good size, but I felt the TV needed to be at least one size bigger. Note to all hotel owners: regardless of size it's time to put in a 50 inch TV in each room. Yes, we are ready for it.

The room had all the regular stuff, a chair and ottoman, a desk and several lights. The bathroom was a tad small, but typical of the Hilton Garden Inn chain.

I did like that when I arrived they had fresh cookies made and some complimentary water ready to go.

I also liked the breakfast buffet in the morning and this particular HGI had some of the best bacon i've tasted in a loooong time. You could have had waffles, pancakes and omelets cooked to order as well, but I did the standard bacon and scrambled eggs.

I also did one of my dinners at the hotel. It was OK, but given the variety of local and chain restaurants within three minutes of the hotel, I think i'd just choose those. Behind Smokey Bones was an Outback and had I seen that on the first night that's where I'd gone.

So, while I like the idea of a hot breakfast, I think the whole dinner menu is probably not worth the time or money and I think HGI should rethink that. Keep the bar though!

The staff was quite friendly and they've done what they can to keep it renovated and nice. But ditch the painted wall and try some of those new textured wallpaper styles instead. It will make a difference!

  • Stayed: October 2013, traveled on business
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Thank 3Dtravelpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this reviewResponded October 8, 2013

Thank you for sharing both your positive and negative feedback about our hotel on Trip Advisor. We appreciate your comments and assure you that they are being shared with our management team as we continually strive to offer more than just a convenient location in the product and services we offer.

We hope to have the opportunity to welcome you back in the future.

Sincerely,
Stacy Hamlin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

This hotel was very nice. They have a great location and the staff was excellent. It's located right off the interstate and near a lot of food places. The room were nice and clean and the king rooms have an adjustable mattress. Breakfast was also very good. Its a buffet I think it was $9.95.

  • Stayed: October 2013, traveled on business
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Thank Motadean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

Hotel was great, new, clean and professional. Will stay there again. Restaurant for breakfast, dinner and in room service was prompt and delicious. Location is near everything.....................................................................................................................................................

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Denise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

I enjoyed staying here. The room while not perfect because of the noise overall was good. I would definitely stay here again! I travelled on business and asked for a quiet room. The first week was fine but the second week I was in different room and the noise was higher.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Sierradx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

I'm a Hilton Honors Diamond member so I gravitate to the Hilton brand when traveling. This hotel was built some years ago, but it appears to be excellently managed and does not show its age. The room was perfect--spotless, spacious and everything worked. The breakfast was great as it usually is in HGIs. We were tired from a day on the road so we had no interest in driving to another place to eat and we ate quite well here for dinner. Food was freshly prepared and not simply pulled from a box and microwaved. This is a very nice hotel and very reasonably priced. The base rate for AAA/AARP was about $102--a bargain for a good hotel anywhere today. We would definitely stay here again.

Room Tip: We had a room on the top floor that overlooked the parking lot of the hotel next door. It was quiet...
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  • Stayed: September 2013, traveled with family
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Thank velho2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Springfield

Address: 3100 S Dirksen Pkwy, Springfield, IL 62703-4503
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range: $93 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Official Description (provided by the hotel):
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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