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“A hotel we can count on”

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Hilton Garden Inn Springfield
Ranked #6 of 38 Hotels in Springfield
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A hotel we can count on”
Reviewed August 31, 2013

Got there a little early. The clerk who knows us form other stays got a room ready for us in just a few minutes.They're always friendly here and we love everything about the hotel. It was just an overnight stay, it was very pleasant. Will return here anytime we're in Springfield.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
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    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Galesburg, United States
2 reviews
Reviewed August 31, 2013

Our stay was wonderful. Helpful courteous staff, lovely suite room, and a great breakfast for a reasonable price if booked a few weeks in advance. We had a problem turning on one TV (yes we had 2) and adjusting the thermostat but they were addressed quickly with full and understandable instructions. Wi-Fi was easily accessed and added to our my husband's interest for info of the attractions in the area. The pool and hot tub were clean and a nice end to long days of waling around Springfield. The breakfast was varied and good, we didn't eat dinner because of food allergies, but the menu looked very appetizing. It looked like a business conference was going on at the time, but we felt comfortable to come and go as we wanted because of so many lovely separated sitting areas. Business people were congregated in small groups away from main doorway and all was very quiet. We would recommend this Hilton Garden Center Inn for it's value, cleanliness, ease of visiting the sites in the area and a good night's sleep. We can always count on a Hilton Garden Center Inn and this one did not disappoint!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mlen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this review, September 6, 2013
Dear Mlen,

YOU CAN COUNT ON US! The Staff and I were very happy to read your reveiw in our staff meeting! It brought many smiles to our staff's faces. We are committed to make sure the guest has the best experience possible here in Springfield. Thank you for staying with us and we hope to see you again in the future.

Warm Regards,
Stacy Hamlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City MO, United States
Level Contributor
5 reviews
3 hotel reviews
Reviewed August 28, 2013

Excellent professional and friendly staff. They were very helpful and informative during my stay. The food and service was very god and prices were reasonable for hotels. TV wasn't up to date, but was ok.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this review, September 6, 2013
Dear Dean C,

Thank you for staying with us and for also filling out a Trip Advisor. Hope to see you again in the future.

Warm Regards,
Stacy Hamlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ham Lake, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2013

We can not say enough good things about our stay. Everything from cleanliness, updated interiors, helpfulness, to the hotel location was great. The staff's ability to help us with their knowledge of what places to visit was wonderful. The frosting on the cake was the staff's kindness and smiles that they had everytime we saw them. Thanks for a great stay!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this review, August 28, 2013
Dear Nancy S,

I am very pleased to hear you all such a wonderful stay. Thank you for staying with us and we will see you again in the future.

Warm Regards,
Stacy Hamlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2013

I had booked my reservation in advance and paid in full online the week before my stay, but when I went to check in, I was charged an additional $100! After bringing it to the staff's attention, they recognized the mistake and attempted to refund the charge, but the pending charge left almost all of my spending money in virtual limbo and I was broke during my vacation. Outside of this unfortunate slip-up, the hotel itself was nice enough and I enjoyed my stay. Just make sure that if you check in with a prepaid reservation, the staff are made aware that you don't owe anything else.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eunice G S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this review, September 6, 2013
On behalf of all the Employees and Staff of the Hilton Garden Inn Springfield, I would like to apologize for our inability to exceed your expectations during your recent stay.

We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again.

Again, my sincere apology for any inconvenience we may have caused you, and hope you will continue to use the Hilton Family of Hotels for all your travel needs.

Warm Reagrds,
Stacy Hamlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marengo, United States
1 review
Reviewed August 23, 2013

Had a excellent 4 night stay with my family. Staff was friendly and efficient and the room was clean. The kids loved the pool, which is on the smaller side. The food and bar service was great. I would definitely stay at this hotel again. Lobby is clean and inviting.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StacyHamlin, General Manager at Hilton Garden Inn Springfield, responded to this review, August 28, 2013
Dear Scott H,

Thank you for the review!!! The staff and I are very pleased you all had such a wonderful stay. We will see you again in the future and thank you for staying with us!!

Best Regards,
Stacy Hamlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, IL, United States
1 review
Reviewed August 21, 2013

Thank you very much to Missy and housekeeping. I had left 2 items in the closet (unbeknown to me) and she called to let me know. She contacted me again to get the items shipped back to me. I was very impressed that in this day and age the staff actually returned left items and took the time to contact me. Great job, made a loyal customer out of me.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Official Description (provided by the hotel):
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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