We went to this Inn for my boyfriend's 30th birthday. It was a suprise for my boyfriend, he had no idea where we were going, he didn't even know I had bags packed in the trunk. I had planned spa services at the spa they have on the third floor at the Inn. I was told by one very helpful employee over the phone that we would be able to check in at 2:00 that day instead of the usual 3:00, as they had to move our spa appointments. There was miscommunication between employees because the day time employee on 2/19 made it very clear to us that we were early, and made a big deal about how the room might not be clean and ready for us (not even occupied the night prior). It honestly felt like she was trying to make me feel awful about being early, like I inconvenienced her entire day. It was very embarassing/frustrating for me, with my boyfriend standing right there next to me. This employee was rude and made me feel very frustrated. This made the stay less enjoyable for me, as well as my spa services. The evening wine and cheese was enojyable, the evening staff were very pleasant, and I believe it was one of those employees that I spoke with over the phone. We most likely will not return, instead of feeling relaxed, I was irritated most of our visit because of the way we were treated within 5 minutes of walking in the door.
We stayed in the Hydrangea room, which was spacious and had a beautiful double jacuzzi with a view of the capitol. Downside: our room had direct view of the large parking lot with blacktop. The very small TV was positioned in an awkward angle to watch as well.
Bottom line: Customer service was not up to par, unsure of her name (female employee with dark hair, and was a little short with a hobble) is the reason we will not be returning. I am used to staying at Inn's where they ask for the reason of your stay, to try to make it more personable. I thought it was quite expensive for what our stay turned out to be.
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- Also Known As:
- Inn At 835 Hotel Springfield