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“terrible customer service”

Piper Glen Golf Club
Reviewed April 28, 2013

we have been to Piper several times. The first time we bought a bag of range balls and was told mat only. when we got on the range and saw most of the players were not on the mat. then we called the front desk and asked why we were told mat only. the guy answered they were ok but you were not because they were from chicago (double stardards?). another time we played 18 holes and were told cart path only. at 2nd hole, we saw 4 players in front of us at 2nd hole and 3rd hole drove the cart all over the places and we called the front desk to check if it is the cart path only. we were told yes, then we said the others were not. we were told please to tell them cart path only. when just drove over to tell them, the superintedent, "rod" just passed by and called the front desk to accused us not obey the rule (we knew this when we finished and returned the cart key and were blamed by the owner, "david") we said were told to remind the by you guys. he said just worry about yourself not others.

3  Thank dou60887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly F, Director of Sales at Piper Glen Golf Club, responded to this reviewResponded May 30, 2013

Dear Golfer,
I have recently re-joined the staff at Piper Glen Golf Club. I was saddened to read your last review. Although I wasn't here last season and can't speak to our short-falls-I can this season; we are striving to make all guest experience our number 1 priority.
Please consider trying our course again.
When I can be of assistance, please don't hesitate to call me.
Sincerest apologies,
Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (15)
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8 - 12 of 15 reviews

Reviewed February 9, 2013

This course will challenge your accuracy with your clubs. Build within a golf community it is laid out pretty well. Houses and trees often restrict the forgiveness of the course, and require you to strategize you next shot.

1  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2012

This course was a great course "ONCE UPON A TIME". 2010 started the slide-have played numerous times and each time is worse. No sand-divots everywhere-tees are chewed up-arrogance galore!

1  Thank astrolover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

This is a great little course. Built in a subdivision, but the course is challenging, especially the greens.

1  Thank Case62656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2012

Nice comfortable course. Easy enough to play and to get on.

Thank Joan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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