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Reviewed October 22, 2017

This hotel was great! We were greeted by a very polite young lady who made sure that our needs were met! Our room was spacious and very clean. The hotel was near food and gas. Easy on and off the interstate Thank you so much!

  • Stayed: October 2017, traveled as a couple
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Review collected in partnership with Country Inns & Suites By Radisson
Thank lindaeM3341BV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2017

Previously stayed last three years in this hotel. NEVER AGAIN!!!
First room she gave us was so full of smoke we could barely walk in room. Second room one bed was made and the other unmade. Toilet dirty and room was not cleaned. Lady at front desk said she would clean it while we were gone and before 2 hours were up. 9 pm came back to hotel and she had just put the cover on tight onsecond bed --how do I know -- put mark on sheet so we would know if she put clean sheets on the bed. Confronted her when we immediately went to check out and she admitted just pulling covers up and not putting clean sheets on. As we were leaving another man came to say he was not staying as someone had gone to the bathroom in the bed and housekeeping had NOT cleaned the room. HE checked OUT IMMEDIATELY AS WELL. Someone needs to address these issues!

Room Tip: Stay on side away from railroad tracks.
  • Stayed: September 2017, traveled on business
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Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe G, General Manager at Country Inn & Suites by Radisson, Springfield, IL, responded to this reviewResponded October 19, 2017

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We greatly apologize that our front desk staff member did not follow our standard protocol and move you from the dirty room immediately. They never should have left you in a room that wasn't properly cleaned by our housekeeping staff, our front desk staff is not trained in housekeeping and should never have attempted to clean the room. As for the issue of the room smelling like smoke, we are very sorry to hear that the room was in that condition when you walked in. We are of course a completely non-smoking facility, however even with the knowledge that smoking in our building carries a hefty fine the occasional guest will still choose to ignore our policy and smoke in the room. After each incident we go through a process to strip the room of the smell, but of course it is difficult to completely eradicate. We are regretful that there was any scent left behind. That is not the condition we strive for our rooms to be in for our guests. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2017

Excellent in every way, great price, clean and modern accommodations and friendly staff. The hotel staff greeted us by name, were friendly and knew their city well. We were directed to a very nice restaurant, the Obed and Isaac's.

  • Stayed: October 2017, traveled with family
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Review collected in partnership with Country Inns & Suites By Radisson
Thank Marsha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2017

Very good experience at this hotel in Springfield IL. Great price for the night, great free breakfast with lots of options for myself being gluten free and for my husband eating a regular diet, comfortable bed and well kept room. Only stayed for one night as we were passing through but experience was great. Would definitely choose to stay here again if I go through the area again.

  • Stayed: October 2017, traveled with family
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Review collected in partnership with Country Inns & Suites By Radisson
Thank kateaJ7403CF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2017

  • Stayed: October 2017, traveled with friends
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Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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