Upon check-in the assistant manager was very helpful in arranging payment by Carlson points I had accumulated. It took several phone calls, but I was very happy with the outcome.
We spent one night at this new hotel (just opened Nov. 2013) and found the room to be large and comfortable. The bathroom was beautifully decorated, but lacked towel bars. We discovered after going out for dinner that our room door did not lock. We were able to lock it from the inside, so we spent the night in the room. The heating unit leaked cold air due to improper installation, but the unit produced enough heat to allow us to stay warm. The manager explained the next morning that they would not rent the room until it was fixed. She also said that being a new building, the builder was scheduled to return soon and fix what was needed. (Adding towel bars was also on the list of improvements.) Once everything is done I'm sure it will receive all excellent ratings!
- Official Description (provided by the hotel):
- With Interstate 55 next door and downtown Springfield only 6.5 miles away, the Country Inn & Suites By Carlson, Springfield, IL provides guests an unbeatable location for their business or leisure travels. You're sure to feel at ease at this warm, inviting hotel, where the cool decor and convenient services such as an indoor pool encourage relaxation. Get energized each day with the complimentary, hot Be Our Guest Breakfast buffet, surf the free high-speed Internet access and work out in the fitness center. You can save with the free scheduled hotel shuttle service to Abraham Lincoln Capital Airport and major events at the Prairie Capitol Convention Center. ... more less
- Reservation Options:
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