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“If number of guests is exceeding 12, service is poor”
Review of To Wellness Hotel

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To Wellness Hotel
Ranked #1 of 5 Bank B&B and Inns
Reviewed October 31, 2011

If number of guests is exceeding I guess 12, the the overall service is becoming very poor. We arrived on Saturday. Next morning we left the room at 9:30 AM and came back at 6:00 PM. The room was not cleaned. The excuse was: "Sorry, we have many guests". This is not an excuse at all.

It was similar in the restaurant. When more than 5-6 tables were occupied, the service became awfully slow.

This is really pity, because both the Tó hotel and Bánk could be a nice place for rest.

Room Tip: Room overlooking the lake.
  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
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Thank ANemeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea H, Director of Sales at To Wellness Hotel, responded to this reviewResponded November 21, 2011

Dear Mr.Nemeth,

Thank you for sharing your experience as every opinion is important for us! We are working on to serve our guests properly and to avoid similar situations. We hope there will be a next time when you can enjoy not just the beautiful surroundings but the perfect service of the To Wellness Hotel.
In the meantime, we send our kindest regards,
Andrea Haubert
Director of Sales
Tó Wellness Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (65)
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27 - 33 of 65 reviews

Reviewed February 1, 2011

We spent a long weekend at the Hotel, it was a late-Valentine's Day relax weekend.
We liked free Wifi internet, great menu and meal (you should try the Hungarian dessert: Túrógombóc).
Sauna and wellness weren't crowded and Lake Bánk is really beautyful. Service was very friendly.

  • Stayed: March 2010, traveled as a couple
    • Value
    • Location
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    • Service
Thank petermolnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2010

After staying in this hotel regularly for a few years now the quality of the hotel itself is deminising, and this last trip i have had has been the ulitmate- the food served was cold, glasses were not cleaned correctly, still had lipstick on 2 of the glasses I received my drink in.
The sheet did not even cover the materess correctly, this for me is a major hygiene issue. The mini bar fridge did not work, i fixed it myself, but when reporting to the reception, nothing happens.
There is work on going to extend the hotel, but, even at this early stage, you can tell the build quality is going to be low, will look nice from a distance, but do not get to close!
The bed was 80cm single one, room asked for and booked 2 months ahead of time was a double, still charged the same as a double room though!
Internet WiFi is available in some of the rooms, but is expensive and very sporatic in it's quality level.
Would I reccomend this hotel- in the past yes, but not any more, ok for 1 night, but would not like to spend any longer here anymore. It is a shame as it is in a superb location over looking the lake, and could be a fantastic hotel with a better eye for detail, especially in the cleanliness and hygiene areas, but it is just falling backwards and alas I must find another hotel in the area for my future trips.

  • Stayed: November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank baralconrhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2017 via mobile
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Stayed: July 2017, traveled with family
Thank mathilde_0425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2017 via mobile
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Stayed: March 2017, traveled with family
Thank Kurucz I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile
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Stayed: April 2017, traveled with family
Thank lucameszaros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2017 via mobile
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Stayed: July 2017, traveled with friends
Thank Lilla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about To Wellness Hotel

Address: Petofi ut 73, Bank 2653, Hungary
Location: Hungary > Northern Hungary > Nograd County > Bank
Amenities:
Business Center with Internet Access Free Breakfast Restaurant
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Bank
Price Range: $92 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — To Wellness Hotel 4*
Number of rooms: 36
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