We stayed at this hotel last July for 2 weeks. I don't know whether to state "poor" or "dump" so I shall go for both.
We had paid extra for a sea view and were taken to 2 rooms and told we could choose. The 1st was up at the main pool area and was dark with a tiny, tiny bathroom - the 2nd room was at ground floor looking at the garden and bushes and just a faint blue horizon past the volleyball nets where the cats go to the toilet. We picked this room as it was sort of a sea view and next to the restaurant and we didn't want the lady to be troubled by hiking all the way back to the 1st room! Upon closer inspection, the room was old, musty and the wardrobe had a terrible smell so we had to leave the doors open the whole time. The 1st night the wardrobe rail broke and crashed down in the early hours causing almost a heart attack! The bed, oh my, I did not sleep for 2 whole weeks, it was rock hard! I asked for extra pillows and these too were like blocks of concrete. The bathroom had no window and you could hear next door talking, but it was adequate, if you don't mind luke warm water trickling out of the shower.
Food: breakfast was ok, if you got there early to bag a table. Then we went one by one to get food and coffee, before it turned into a cattle market. Later we started to go to the Jolly Roger next door to the hotel for breakfast, delicious home cooked good quality food.
Lunchtime, much the same. We later learned that lunch was yesterday's dinner warmed up. We started to eat lunch in the beer garden over the road and next to the main pool, still part of the hotel but you paid extra, and it was fabulous, huge portions and tasty.
Evening dinner got so repetitive we started to go into Sissi Bay to eat, which had a great variety of restaurants, so the All Inclusive we paid for was not! Incidentally, you had to pay for water, tonic, any drink at all after 11pm, the gym & spa, what a joke of a hotel this is. The staff were mainly miserable and we felt sorry for them. We paid extra (!) for the Cretan BBQ night and the food was indeed delicious, why couldn't this be the standard for the main restaurant?!
Beach: what beach? We scrabbled down a cliff side of broken concrete to get to a sandy/pebbly beach, horrendous, waves too big for our 7 year old to go in. She made a valiant effort but we gave up after an hour and climbed back to the main pool to find no beds available! Ha ha good job we are actually optimists and laugh at everything! I found myself thinking this hotel could break me!
Evening entertainment: we sacked it off after a few nights and went to the Jolly Roger which had quiz nights, rock bands, loved it. We went into Sissi Bay too, different bars and restaurants. There's also probably one of the best crazy golf sites I have ever done! We had great fun there, our daughter loved it!
There was a kids club that our daughter loved and the girl running it worked so hard, she was an absolute credit to the hotel.
All in all, a most terribly run hotel that hints to greediness and lack of respect for it's staff and, indeed, it's guests. We came home in need of more rest due to lack of sleep and the poorest holiday we've ever had. The only good thing that came of this trip was the friendship we found with the most amazing Dutch family - we will be friends for life!
We would not go back to this hotel if it was free and I highly recommend you book elsewhere..
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- Also Known As:
- Sissi Bay Hotel Sissi
- Sissi Bay Hotel And Spa
- Sissi Bay Hotel & Spa Crete