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Reviewed 3 weeks ago

Just back from a two week stay at this lovely hotel, the staff here are among the friendliest we have ever met, they really seem to want to make sure you have a great holiday (big shout out to ieva in the restaurant - such a lovely young lady), Alison (it's Gill & Andy) was a great help with her knowledge of the area and friendly and fun sense of humour nothing was too much trouble. Thanks also to Nikos. The food in the restaurant was lovely there is so much choice even the fussiest of eaters would be ok. Food was hot and being replenished constantly. The Greek restaurant was so nice we went twice. The rooms are cleaned to a high standard - in fact the whole hotel was spotlessly clean. Our room 1217 had a fantastic sea view and was very comfortable with water, tea & coffee replenished daily. The pool area was kept really clean including the toilets. If i had to be picky i would say the layout of the complex was strange especially where the entertainment was held at night. The entertainment staff were great and didn't hassle you to join in. We had a lovely stroll into the village of Sissi a couple of nights which made a nice change. Thought the all inc drinks menu could be better - you could have red or white wine but had to pay for rose? Also you could have hot chocolate and latte at breakfast but had to pay for it any other time of the day - very strange. On the whole we had a fantastic restful holiday and would recommend it to everyone.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank luv2roam_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This place is HUGE! Set in a beautiful town not far from Malia, which is a short drive away and wish we had visited it more. The town of Sissi is quaint, bustling in the evenings during the season with beautiful views of the sunset at the harbour. There is a supermarket right outside the hotel which is huge and has everything you might need, including pool floats and souvenirs!

The hotel for the most part is exceptionally clean, tidy and all the staff are so welcoming and will greet you whenever you walk past each other. Ieva at the daily buffet restaurant is a SUPERSTAR. She was extremely friendly and remembers who her guests are and it was so lovely to have that daily interaction. She was also amazing when I told her my friend was celebrating her birthday during our trip and not only did she remember on the day and helped me make a ‘cake’ from the pancake selection (!) with a sparkler and candle but she also helped arrange a bottle of wine and a fruit basket with a nice written message on behalf of the hotel management for our room.

Our room was spacious and had a lovely balcony which led out onto the pool and bar which serves a good range of drinks, pastries, fries, burgers etc throughout the day. The slush drinks are amazing! Food generally was lovely and breakfast was definitely the standout meal for us. There is a lot of choice which sometimes can get quite repetitive but a few different options will be added daily.

The only downsides were that we couldn’t get the shower to work in our room but the shower hose attachment in the bath was fine as an alternative so didn’t bother us. Also the animation team try their best, as much as they are nice it gets a bit repetitive in them asking especially when the only thing they offered daily was darts and a pool game, which doesn’t really excite or offer anything different to the day before. Another note to add is we booked with Thomas Cook all inclusive but the coach transfer took 1 hr 30 mins and the hotel is only 30 mins from Heraklion Airport according to Google maps. In future or recommendation to others I would look at private taxi transfer instead as we were one of the last drop off stops.

Overall it was a lovely week away at Vasia and will definitely like to return here in the future!

Date of stay: June 2019
Trip type: Traveled with friends
Thank sophie_249x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wonderful place wonderful facilities great staff. Everything about this holiday was 5*. The best all inclusive I've ever had. Great choice of foods and all laid out very well. The entertainment was hilarious in parts especially the magic show.. my 3 yr old had a ball. Sisi is a very beautiful fishing village..

Room tip: All the rooms are great, we had a choice of two. We had a fabulous sea view. All rooms very quiet in the layout..
Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Flyer51857935350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vasia306, Guest Relations Manager at SENTIDO Vasia Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear sir/madam,

Many many thanks for your kind review!

It’s always nice and rewarding to hear positive comments from our guests!

Looking forward to welcoming you back to Crete and to our hotel!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Hotel in general was a disappointing, food basic with little choice and repetitive buffets. The breakfast was awful with stale cereal, cold hot food and a range of local foods not to the taste of many. Dinner was crap everyday but the chinese which was very good! The salad was the best part and quite good. The rooms were clean however basic and out dated. The drinks were piss poor with non branded soft drinks, tap water and awful alcohol. Limited choices to local beer and wine which were totally undrinkable. Cocktails so strong they make you shiver with cheap orangeade instead of juice. All inclusive ended at 11 which left us stuck in our room with nothing to do or drink. The evening entertainment was shocking with talentless shows, YouTubed Karaoke (which relied on the AWFUL wifi), and quiz nights which were dominated by drunk individuals who ruined the fun for everyone else. The outdoor theatre had plastic seats that were unbearably uncomfortable and skin stuck to. Air con ran on a motion sensor which made our first night unbearably hot, however upon our request this feature was deactivated. The shower was either purposely jammed or just rusty as the temperature could not be increased! I must say the staff were friendly but that was the only possitive.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Jaz_windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vasia306, Υπεύθυνος Σχέσεων με Πελάτες at SENTIDO Vasia Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear sir/madam,

Thank you for taking the time to write your review, we welcome all comments both good and bad and in response to your negative points we make the following comments:-

Food) All our food is freshly cooked and we pride ourselves on the quality and variety we offer. We encourage all our guests if they are not satisfied, to offer a list of food they prefer and we cook it for them, you do, however, have to inform us.
The food and drink quality and variety is of great importance to us. We recognize the needs of our guests, the different tastes & requests, and therefore we are trying to do our best, by offering a wide & varied choice of food and drink within the hotel.

Entertainment) Our animation team work extremely hard to provide a full programme of events and entertainment, during the day and in the evening, we also offer professional shows 3 evening per week.

We are sorry we did not meet your holiday expectations as we are a customer centric hotel and our top priority is guest satisfaction; our target is to have only satisfied guests and we encourage everyone to inform us of any issues during their stay to allow us to resolve them in order for guests to fully enjoy their holiday with us.
We are sorry that you did not feel able to share your issues with us during your stay or to give us the opportunity to resolve them for you.

We thank you again and your positive comments about our staff are gratefully received and have been passed on.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From time to time you visit a resort that has everything well, but with a couple of minor problems BUT this resort from the arrival to the departure is amazing, everything is excellent, of course if there is a problem the will fixed it immediately, for example, in my case they know i need internet for my company ( in case of emergency ) in front of my arrival they created for me a dedicated internet line in the room!!!!

Okay, you want a minor complain, when i return back to home my weight was 3KG higher because of the great food! May bee it is better that i joined the aqua gym at the pool next time i visit!

Date of stay: June 2019
Trip type: Traveled solo
Review collected in partnership with this hotel
1  Thank Curiosity03159839645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vasia306, Guest Relations Manager at SENTIDO Vasia Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear sir/madam,

I would like to thank you for your enthusiastic review!

It’s always nice and rewarding to hear positive comments from our guests!

In case of a future booking, please contact us directly – we would like to know your arrival date + add you at the VH Club (Vasia Hotels Loyalty Club).

Looking forward to welcoming you back !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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