We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very dated!!”
Review of Comfort Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Comfort Inn
Ranked #56 of 83 Hotels in Omaha
Reviewed November 7, 2013 via mobile

First impression is that it was very dated!! The staff was very friendly but, hotel just needs to be updated from top to bottom.
Fair price compaired to other hotels in city but for something that is $109 a night they should put some money back into it.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kurtgldbry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this reviewResponded November 22, 2013

Dear Kurtgldbry,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (65)
Traveler rating
Traveler type
Time of year
Language

41 - 47 of 65 reviews

Reviewed October 17, 2013

First let me say that the staff was extremely friendly and accommodating - it was downhill from there. The carpet must have been the original and needed to be changed. The room was dark - dark even with all the lamps/lights turned on. I asked for a different room that was possibly brighter; unfortunately they were all the same. We did leave for dinner and when we returned, the bulbs in the lamps had been changed and that did give a bit more light. There was no refrigerator or microwave in our room - but the space for both was there. The room was quiet - and the bed comfortable. However, the whole hotel needs an update. We normally enjoy HIEx but this experience will make us rethink future stays at this chain.

Room Tip: My tip would be to choose another hotel. Perhaps another HIEx would be better - but there are many c...
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kathrynemr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this reviewResponded November 2, 2013

Dear kathrynemr,

Thank you for your review regarding your stay with us. I am pleased to note that you found our staff to be freindly and accommodating.

However, I am sorry to hear the you were unhappy with the hotel's appearance. I sincerely apologize for the room condition did not live up to your standards and deeply regret that we were not able to exceed or at least meet your expectations.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. We hope that you give a chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

TJ Foster was a wonderful help to us when we arrived and there was only a one bed room left! He made sure we were comfortable, there were three of us for one bed. Hmmmm He went out of his way to make sure we had enough bedding and then made sure we received a two bed room the next day! He should be commended for his great personality and making us feel comfortable!

Room Tip: Make sure when you make your reservation that they have the room available that you require.
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DonaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

I stayed at the HIE for 2 nights and was pleased with everything. The staff was friendly and the breakfast hostess was a delight. Management Staff outstanding. Could not have found a better place to stay in the area.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank trvlguy154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Nebraska, Manager at Comfort Inn, responded to this reviewResponded June 5, 2013

Dear Guest,

Thank you for your review of our hotel! I am so happy to hear that you enjoyed your stay at our property. I am so proud of our staff as they are always willing to go above and beyond to deliver the service that you deserve. Our staff is looking forward to serving you the next time your travels bring you to Omaha.

Sincerely,

T.J. Foster, CHS
Assistant General Manager
Holiday Inn Express Omaha-Southwest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

While the property could use a little bit of updating, I have always found it to be friendly, clean, and comfortable. Staff is attentive, the complimentary breakfast is good, and service staff in considerate. And I hear some renovations are coming, which will only make the property better. While further away from where I work, a much better property than the other Holiday Inn Express options nearby.

Room Tip: Would avoid the top floor since recent winds have caused something to get loose and make noise on th...
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Nebraska, Manager at Comfort Inn, responded to this reviewResponded May 14, 2013

Dear Bill K.,

Thank you so much for your great review of our property. We love to hear that our staff is attentive to your needs and that we are providing great service! I'm also happy to hear that you enjoy our breakfast. We recently added some new breakfast items that will enhance our selection even more.

We couldn't be more excited for our renovation coming at the end of 2013. We are making some great changes to our property, and I think you will like them too!

We can't wait to welcome you back to our hotel. Thank you for being our guest.

Best,

T.J. Foster, CHS
Holiday Inn Express Omaha-Southwest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

I was relocating from another state and I had to stay at this Holiday Inn for a few months. It ended up being Home until I could find an apartment. It was home not only because I stayed their for an extended period of time but because of the kind staff that will go out of their way to make sure you have what you need during your stay. Thanks for everything Holiday Inn Omaha Southwest!!

Room Tip: Let the staff know what your needs are and they will be more than happy and willing to accomodate al...
See more room tips
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Everett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Nebraska, Manager at Comfort Inn, responded to this reviewResponded April 1, 2013

Dear Ethudson,

Thank you for your review and kind words about our hotel. We are so glad that you chose to stay with us during your transition to Omaha.

It has been a pleasure getting to know you throughout your 4 month stay. Our entire staff hopes that you will stop by from time to time to catch up with us. When you have family in town again, we would be delighted to have the opportunity to serve them at our hotel.

Cordially,

T.J. Foster
Holiday Inn Express Omaha-Southwest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

Very average hotel. We were just passing through so we were looking for a place to stay for just 1 night. Met our needs for our short. It's always nice to have breakfast ready and included when all you want is to sleep and be back on your way. Location for what we wanted was good not to have to drive into town.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travelpartner12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Nebraska, Manager at Comfort Inn, responded to this reviewResponded March 8, 2013

Dear MMadison,

Thank you for your review of our hotel! We appreciate your honest feedback.

I am glad that you enjoyed your stay and our breakfast. We don't, however, want to be an "average" hotel. We want to go above and beyond to provide a perfect experience. I would love to speak to you to get feedback on how we can make your "average" stay "perfect". If it would be convenient for you, could you please contact the hotel at 402.339.8111? Please ask for myself or the General Manager. We will utilize your feedback to improve our product and service.

Again, thank you so much for staying with us! We look forward to your next stay at the Holiday Inn Express Omaha-Southwest.

Regards,

T.J. Foster
Holiday Inn Express Omaha-Southwest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Omaha hotels
3.2 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#60 of 83 in Omaha
207 reviews
3.6 mi away
BEST WESTERN Old Mill Inn
7.7 mi away
Comfort Inn at the Zoo
Comfort Inn at the Zoo
#53 of 83 in Omaha
260 reviews
Show Prices
Show Prices
Show Prices
5.2 mi away
Comfort Suites
Comfort Suites
#55 of 83 in Omaha
108 reviews
7.3 mi away
Comfort Suites West Omaha
4 mi away
Extended Stay America - Omaha - West
Show Prices
Show Prices
Show Prices

Been to Comfort Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn

Address: 10729 J St, Omaha, NE 68127-1023 (Formerly Comfort Inn)
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 83 Hotels in Omaha
Price Range: $85 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Comfort Inn(R) hotel in Omaha, NE near Ralston Arena and CenturyLink Center Omaha will get you rested and ready for anything. Located off Interstate 80 near midtown, our Omaha hotel offers convenience to a variety of attractions including Joslyn Castle, Lauritzen Gardens, Omaha's Botanical Center and Omaha's Henry Doorly Zoo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Orbitz, getaroom.com, Hotwire, Cancelon and HotelQuickly so you can book your Comfort Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Omaha Southwest Hotel Omaha
Holiday Inn Omaha
Omaha Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing