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Fairfield Inn & Suites Omaha Downtown
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Reviews (235)
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All reviewsfront deskold marketshuttle driverthe college world seriesfree shuttlewithin walking distancebaseball stadiumlate at nightvery pleasant stayhotel shuttlemarket areanight staycreighton universitywould definitely stay here againbeds were comfortableclean hotelcenturylink center
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167 - 172 of 235 reviews
Reviewed August 20, 2012

Pros: Distance from highway and Old Market area. Very clean. Free, very good choices for breakfast. Nice decor. Friendly staff. Comfortable beds. Free shuttle that runs until 12pm, it will go within 3 miles of the hotel, which covers a lot of the Omaha downtown "hotspots". The shuttle also goes to the zoo.

Cons: Very small room (we had a king bed)-I've actually never stayed in a room so small, while it didn't really bother us, I think it's good for travelers who expect more space to know. Location-while it is conveniently located close to the highway, Old Market and the TD Ameritrade Park, it sits farther back and right on the railroad tracks in what I would call a "sketchy" area. We regularly saw homeless people passing by the side and back of the hotel, and the stores (pawn shops) and bars around seemed a little out of place. I have to be honest, I didn't feel very safe back there.

Overall, it was a decent stay. If the hotel was located elsewhere, I would have given it 4 stars.

  • Stayed: August 2012, traveled as a couple
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1  Thank astacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OMAFD, Manager at Fairfield Inn & Suites Omaha Downtown, responded to this reviewResponded March 7, 2013

Thank you so much for taking the time to write a review for us! We've had some staffing changes and wanted to reach back to last year’s reviewers. We appreciate your positive comments overall. We truly value your feedback and comments like yours enable us to improve the quality of our product and services on a daily basis. I’m disappointed to learn that you felt somewhat unsecure & safe with the area.

We take the safety and security of our guest seriously. On a nightly basis we lock our main entrance at 11pm. In addition we do have security cameras that are monitored and have a new Night Manager that addresses guest satisfaction and safety concerns.

We would like to invite you back to our property again if you happen to visit Omaha. We have a complimentary updrade to one of our Executive King Suites waiting for you alllowing additonal space for you and yours!

Yours in hospitality,

Vernetta B. Kosalka, MOL
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

Proximity to the zoo, and Old Town was great. Easy access from the highway, price was very reasonable. Staff was very courteous, breakfast bar was kept clean and well stocked even though the hotel was very full. Bed was a little firm, but comfortable.

  • Stayed: August 2012, traveled as a couple
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1  Thank Ron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OMAFD, Manager at Fairfield Inn & Suites Omaha Downtown, responded to this reviewResponded March 7, 2013

Thank you so much for taking the time to write a review for us! We've had some staffing changes and wanted to reach back to last year’s reviewers. We appreciate your positive comments overall.

I’m so glad that you enjoyed your overall EXPERIENCE in Omaha and our hotel location made everything accessible to you!

Yoursin hospitality,

Vernetta B. Kosalka, MOL
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2012

We chose this hotel due to the proximity and shuttle available to the airport. It's a great spot if you were going to the TD Garden as well, within walking distance and there are numerous restaurants near by. The Old Market is about 10 blocks away.

I found the hotel to be clean and rather new. We stumbled in on a night that the movie channel was down, and the computers in the lobby were sluggish when we tried to print tickets, so I'm not sure if it's an issue they face often, but it was troublesome for us. The walls are thin and while we didn't see a whole lot of people when we were coming and going (and those we did see were business professionals) the noise of children screaming and running up and down the hall by our room was enough of an issue that I broke out the Ambien to try and get some rest before a long flight. It was bad enough that I would potentially try another hotel before booking this one again.

  • Stayed: August 2012, traveled with family
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1  Thank KFerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OMAFD, Guest Relations Manager at Fairfield Inn & Suites Omaha Downtown, responded to this reviewResponded August 12, 2012

Thank you for taking the time to write a review about our hotel. I am glad to know that you found our hotel to be convenient to many loations. I would also like to apologize for the noise you encountered while staying with us. We take your information very seriously and we do everything we can to make sure every guest has a guiet and relaxing stay. It is not the norm that there are children running and screaming up and down the hallways. I hope you will give us another chance to prove just how comfortable our hotel is.

Kellie Odom
Guest Experience Manager

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Reviewed July 27, 2012

The stay was great up until we had a bad experience with the 'courtesy' shuttle after dinner in Old Market. Long story short - we called for the shuttle at 10pm and did not return to the hotel (which is 1/2 mile away) until 11pm. During that time we'd got the run-around as to the whereabouts of the shuttle. No cabs could be found and we didn't want to walk because we didn't have proper shoes, it was balmy 92 degrees, and the area is somewhat sketchy late at night. To top it off we picked up another passenger who may have been an employee's friend and he got in my face in a threatening manner when we arrived.

They offered no apologies for the deceit and inconvenience. Needless to say we will never visit again...

  • Stayed: July 2012, traveled on business
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2  Thank Jason518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OMAFD, Manager at Fairfield Inn & Suites Omaha Downtown, responded to this reviewResponded March 7, 2013

Thank you so much for taking the time to write a review for us! We've had some staffing changes and wanted to reach back to last year’s reviewers. We truly value your feedback and comments like yours enable us to improve the quality of our product and services on a daily basis. We're disappointed to learn that the shuttle took an hour to get to you and there was an uncomfortable situation that may ahve occured betweenyou and our guest.

I would like to learn more details so I can invesitgate this situation. Would you please email me at your earliest?

Yours in Hospitaliy,

Vernetta B. Kosalka, MOL
Assistant General Manager
vkosalka@fhginc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

The hotel was very nice, did not need to have much interaction with the staff (that's a good thing) clean, very family oriented so lots of loud kids which is okay if you are a family with kids. Rooms were pretty quiet, just the public areas. Could use a better bed but at $99 per night you cant expect much more. For Omaha a very good value

  • Stayed: July 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OMAFD, Guest Relations Manager at Fairfield Inn & Suites Omaha Downtown, responded to this reviewResponded July 31, 2012

We appreciate you taking the time to write a review on your recent stay at our hotel. We hope next time you are in the area, you choose the Fairfield Inn & Suites as your hotel of choice.

Kellie Odom
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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