I wanted to like this hotel, I really liked the name, the reviews looked great, and I wanted this trip to be simply fantastic, but none of this was the case. The front desk clerk ignored me for 5-10 minutes while I stood directly in front of him. They advertised free parking and it was $17 to park. The room was renovated but still old in a lot of ways. The TV did not work easily and the selection was very small, the Pay Per View movies were $15 each, a ridiculous price when you are already paying so much for the hotel. The bed was not extremely comfortable, but adequate for an extremely tired person. The main reason I picked this hotel was because of the reviews and because it had a shuttle that could take me to the airport. I double checked that they could take me to the airport when I arrived the first day. The night before I left I checked again to make sure that I could get a shuttle at 5:30 am the next morning. They only had a shuttle run at 4am and 5:45am, but my flight was at 6:45am. The airport is small so I agreed to push it and take the 5:45 shuttle with the assurance that it would be on time. I was in the lobby at 5:30 and there were two other people waiting for the shuttle with me. I overheard the front desk lady say that the shuttle was running late. I went over and asked if I had heard correctly and she assured me that the shuttle would be on time. Ten minutes later we were told that the shuttle would arrive in 5 minutes. 5 minutes later, at 5:50, the front desk lady came over and said that it would be at least 15 minutes until the shuttle could pick us up, but that she could get a taxi to us in 5minutes if we would like split a taxi fare. We agreed to take this course of action and I was the last person to board my flight, thank goodness they let me board. I do not appreciate the the hotel promised a shuttle ride and then did not even offer to pay for the short taxi ride when the shuttle was late.
In short I would avoid this hotel because of its extremely rude staff and the discourtesy of the shuttle fiasco.
The bar tender is the exception to the rule, and is a very courteous and adept staff member.
- Official Description (provided by the hotel):
- This downtown Omaha hotel offers stylish rooms & suites located near many major corporate headquarters and offices. The hotel also features meeting & event facilities and extended stay accommodations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Expedia, Booking.com, Priceline, Sabre Hospitality Solutions, Cancelon, TripOnline SA, Hotwire and getaroom.com so you can book your Magnolia Hotel Omaha reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Magnolia Omaha Hotel Omaha
- The Magnolia Hotel Omaha
- Magnolia Omaha