I am a single father of three small children. We are Omaha residents who basically became homeless overnight, due to a health issue discovered at our home. We were at two other local hotels prior to arrival at the Residence Inn, and neither was acceptable for a long-term stay. I also toured the Staybridge Hotel nearby, and found the Staybridge sales staff rude to the point of costing them my business.
I then stopped in unannounced at the Residence in on my lunch hour and was greeted by no less than four smiling professionals at the front desk. There was a fresh, clean scent about the lobby area, and Shannon took me to a table to discuss my family's needs. It was College World Series week, and nearly every room was booked, but Shannon said she would work hard to find us something. Within an hour she called me with a room she was able to secure for us, at a price lower than I had anticipated.
My children, my nanny, and I all arrived at the front desk around 5pm and we were instantly treated like family. Blair, Georgia, Marlo, and Drew showered us with attention and made us feel as if we were the only customers they had seen all day. They took the time to inform us of the numerous hotel amenities for the kids and I to enjoy, starting with the Evening Social that was going on at the time. The Evening Social is a free nightly buffet of dinner items, soft drinks, a variety of wines and beer. It’s almost like an upscale neighborhood block party where guests get together to visit and relax. The only thing better than this is the morning breakfast, which is terrific.
Walking across the property to our room wee saw the basketball/tennis court, the lush, green grass, and the flowers everywhere. It is very much like an oasis in the middle of the city. Upon entering our room, we were elated that it was at least 3 times larger than the other hotels we stayed in that week- and it was extremely clean. I am a very experienced traveler and a bit of a neat freak, and I can tell you there is usually something missed by housekeeping in most hotels. If you travel a lot you know what I mean, you just lower your standards and make the best of it. Not here. This housekeeping staff is by far the best I have ever encountered without exception. They are also very courteous. The refrigerator, the floors, the bedding, all of it- WAS SPOTLESS!
The maintenance crew here is also very friendly and attentive. Jerry and Cory are always hustling this way or that way maintaining the fantastic appearance of the property, and the safety and cleanliness of the swimming pool where my children logged many hours this summer. They were also very kind when my son made a mess in the lobby bathroom.
This hotel also shows respect for its guests by paying for overnight security. Many hotels don't do this, and we are not talking about some guard sitting in his car texting his girlfriend like I have seen at other hotels, these gentlemen constantly patrol the grounds and parking lot on foot at all hours of the night. Having my children here I appreciate this very much.
I have stayed at The Ritz Carlton, The Omni, The Waldorf, Staybridge (San Antonio) and Residence Inn properties in both San Antonio, TX and West Des Moines, IA for months at a time when opening up new offices for my company. All of these locations were acceptable, and better than average. This Residence Inn Omaha Central is FAR AND AWAY BETTER THAN ANY OF THOSE LOCATIONS, AND, WITHOUT QUESTION, THE BEST HOTEL I HAVE EVER EXPERIENCED. The property, grounds, and location are great, but it is the staff here that truly makes the difference. We were forced to move from our 6,000sq. ft. home on 5 acres in Ponca Hills, to a hotel. This could have been a terrible experience for us all. However, the staff at this hotel has made us feel like family. They really have. They look forward to seeing my children each day, and my children ask to go to the lobby to see them. Blair always hi-fives the kids. Georgia has become a wonderful friend, is sweet enough to help me get juice and food for the kids at breakfast. Marlo prints pictures for the kids to color and actually saved my neck by babysitting for me on her day off once. Drew and Nick work the front desk diligently, always make the effort to ask us if we need anything to make our stay more comfortable. Mary and the ladies in the kitchen keep the great food and drinks on the buffet. My heartfelt thanks goes out to all of these lovely people and all of the rest of the fantastic staff members who make this the great place it is. God bless you.
Folks reading this review may find it so positive they may wonder if it is real, particularly since I included so many glowing reviews of staff members. Let me assure you, it is. My name is James, and I am the President of 25 year-old, a law enforcement and military family owned business, and I have been accused of being difficult to please. I have never written a review of any kind on line before, in fact, I very much dislike the internet. I decided to write this last night after the staff wished my son happy birthday beautiful way. You can trust my word when I tell you, if you need a hotel in Omaha, this is the only place you should stay.
- Official Description (provided by the hotel):
- Treat yourself to a surprisingly different experience when you reserve a suite at our Sonesta ES Suites Omaha. With plenty of wide-open spaces to eat, work and play, we do our best to provide you with simple, warm and relaxing comforts to make your suite feel like home. Located within walking distance of the University of Nebraska Omaha, you're just steps away from the best sights and sounds of the city. You'll enjoy one of our 80 studio and two-bedroom suites, a daily breakfast buffet, free parking and complimentary Wi-Fi to keep you connected. ... more less
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- Also Known As:
- Residence Inn Omaha Hotel Omaha
- Omaha Residence Inn