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“First Impressions Aren't Always Right”

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Sonesta ES Suites Omaha
Ranked #19 of 82 Hotels in Omaha
Certificate of Excellence
Oklahoma City, OK
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“First Impressions Aren't Always Right”
Reviewed September 8, 2013 via mobile

Drove to Omaha for a baseball game. I spoke to Marlo to make our reservations. I told her I was not really high on Marriott properties at this time, because of a couple of bad experiences. She assured me she would make sure I changed my mind.

When we got there after 11:00 pm, our first impression was not good. Didn't appear to be in a really good part of town, and when we walked into the lobby, it wad dark except for behind the desk. The guy at the desk was a joke. There were two people sitting in the dark watching a movie. I was the first of the people to check in. He ran my debit card and said that he got a message, somethings about unauthorized user. I assured him the card was good. He ran it two more times, then just stood there and looked at me. I didn't have another card, so I asked him where there was an ATM. He sent me a couple of blocks away to a bank that had an indoor ATM. Only problem was that you had to have a bank card to get into the door. Found another ATM, and when I went back, I found out he had the same problem with one of the other cards.

Checked into the room and found a nice clean room, except that one of the sets of curtains wouldn't close all the way. Back to the office for paper clips to hold them closed.

The next morning, I went down for breskfast and met Marlo. I told her what had happened. She was horrified, and almost immediately put 15,000 points on my Marriott account. She told me that what we had experienced was not what we should expect, and she made sure she had my cell number so a manager could call me after the weekend. Breskfast was good, with eggs, ham, potatoes, biscuits, toast, waffles, fresh fruit, cereal, oatmeal and bagels. Very tasty, and the lobby looked much better in the light of day.

First impression was terrible, but I think, at the least, the desk guy will get some serious remedial training. Otherwise, this is a very nice older property that has been totally renovated
Big fluffy towels, good breakfast, comfortable beds, and very nice staff, other than the one oddball. Would stay here again, if I made a return trip to Omaha.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CatchersMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, General Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Dear Guest,

Thank you for taking the time to review our hotel. I am glad that our second impression kept you here with us while in town for the weekend. I can assure I have visited with the associate who was here when you arrived, and I have also commended Marlo on her work while you were here. It was a pleasure to have you here at our hotel and I hope we get to see you next baseball season, if not sooner!

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 30, 2013

Love Love Love this Hotel. We stayed for 2 weeks and never had one problem from the time we checked in till the time we left.
Service was amazing and they could not do enough for you. We had our children come and spend the night with us, called front desk with in 5 min we had all clean bedding and towels for them. Same thing when we needed any thing always there within 5 mins.
The breakfast was great, pool was clean and well stocked with towels.
we will use this company to all the time...
Thank you for making a good holiday into a great holiday..

Room Tip: Next to the pool and bbq pit..
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikki1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, General Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Dear Guest,

Thank you for your review! We are so glad you enjoyed your experience while here in Omaha! I remember speaking to you all about football (soccer) and your favorite clubs back home. We were so happy so assist you when you were here! We look forward to seeing you again soon.

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, Kansas
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2013

Got upgraded to a studio room and it was awesome. Have plenty of room to stretch out. 2 beds, 2 baths, and a pull out sofa. 3 tvs, full size fridge and stove. Only down side is not many parking spaces. Breakfast was ok. Has waffle maker so that was a plus. Easy access to mall, stores, and retaurants. Would definitely stay here again when in town.

Room Tip: Get rooms in building 4 or 5 as they are away from street and are quieter.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Dear Guest,

Thank you for your review of our hotel. I am happy that your experience was great and your suite was awesome! We look forward to you staying here at the Residence Inn again soon!

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, IA
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 8, 2013

We love staying here. We got the 2 bedroom room with the loft. It has 2 bathrooms, 2 bedrooms and a living room and kitchen. The upstairs loft floor craks and squeeks but it didn't bother us. It did bother the people under us who called the front desk saying we were banging and stomping. We were doing nothing of the sort. I did have my 18 months old grandson who was playing. I think the hotel is old and the floor makes noise when you walk across the floor.
the breakfast was good, the poor lady working the breakfast was having a hard time keeping up. But it was a tasty breafast. I would, and plan to, stay again someday.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ljslight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, General Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Dear Guest,

We love when you stay here as well! Thank you for your review and we are happy your experience was one to remember. We look forward to you staying here again.

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 2, 2013

I stayed here on June 29, 2013 on the spur of the moment. I called the hotel directly and was able to make a reservation without a credit card, after I told Nick that I needed to see how my pet checked out at the vet before I could make a commitment. When I arrived I asked about an upgrade and was assured that they would sell out before the end of the night. But they did offer an upgrade for only $10 more ($129). It was well worth it. The room was great, the bed was comfy, and the pool was refreshing and not too busy. The hotel provides some floating rafts which was nice. I also appreciated that a log was provided for the fireplace. The only think I did not like was the breakfast, but I don't like most hotel breakfasts. Some fresh fruit would have been nice. I would have also appreciated something other than powder coffee creamer in the room. If you stay here, and are on a low budget, or want to stay in, Jasons deli is right next door and will deliver for free, plus their food is super good.

Stayed July 2013, traveled with friends
Helpful?
Thank sunandjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, General Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Dear Guest,

Thank you for your review of our hotel! We are happy that your mini vacation went well and your experience was great. We look forward to your next getaway weekend with us here at the Residence Inn Omaha!

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 4, 2013

Stayed at this hotel for 4 nights while on business. It's basically a studio apartment with free breakfast in the lobby, a small pool, fitness center and a basketball court.

It seemed that there were several guests who were here long term, and I can see why. The rooms are comfortable, equipped with everything you might need.

The hotel sits behind an office max, so it's a little hard to find if you don't know to look for it. It's also across the street from a Target and several restaurants are within walking distance.

Nice place to come back to and relax after a long day of meetings!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenslish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blair R, General Manager at Sonesta ES Suites Omaha, responded to this review, October 9, 2013
Thank you for your review. We are glad you were able to unwind in our suite after your meetings. I have personally passed on your experience to our staff, they always reading these reviews!

Blair Riffel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kearney, Nebraska
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 18, 2013

My wife and I had a one night stay here at the start of our vacation and really enjoyed it. Some of the positives. The thing that most stood out to me was the excellent guest service from a number of employees there. The front desk attendants were very helpful and friendly and we enjoyed a short conversation with the breakfast staff in the morning. We were given a penthouse suite upon arrival and really enjoyed the setup. There was a nice kitchen and living room area that was highlighted by the fireplace in the living room. There was a master bedroom and also another bed in a second floor loft. The food was also above average if not great. Monday through Thursday they have a small complimentary dinner they offer for a couple of hours as well as beer and wine which is an amazing benefit. The rooms are set up in little Pods of separate buildings that gives the pretense of being a "gated community" with the main office/breakfast area and a small volleyball/basketball court being in the center. Each pod probably has 6-8 rooms each and we didn't hear anything from our neighbors the entire time we were there. The other great thing is that there are lots of resturants and a mall within two blocks of this hotel and is only 3 blocks away from the Megabus depot that goes to Chicago.

The negatives. It can be very hard to find this hotel. It is behind an office max off of the main street and until it was dark out, the hotel signage is incredibly hard to see so we had to circle the block a couple of times. The positive is being back off the busy Dodge street means the traffic noise is greatly reduced. One other thing that I noticed was the quality of some of the things in the hotel room. It was evident that it had been refurbished sometime in the past year or two but it appeared a lot of it had been done halfway i.e. the new paint on the door was sloppy and spotty in some parts and some of the products were obviously cheaply made which leads me to believe that things will start falling apart/looking worn again soon. The last thing was that during early December this room was incredibly dry. I was constantly getting shocked when touching metal objects and my skin was irritated after my shower because of the incredible lack of humidity so beware of that and plan accordingly if traveling during the winter.

Overall a great stay and this hotel is definitely going to be at the top of my considerations for future trips!

Room Tip: The penthouse suite is a nice option if you have need of two separate bedrooms. It also has a firepl...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank izbo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Omaha

Property: Sonesta ES Suites Omaha
Address: 6990 Dodge St, Omaha, NE 68132-2752
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sonesta ES Suites Omaha 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Treat yourself to a surprisingly different experience when you reserve a suite at our Sonesta ES Suites Omaha. With plenty of wide-open spaces to eat, work and play, we do our best to provide you with simple, warm and relaxing comforts to make your suite feel like home. Located within walking distance of the University of Nebraska Omaha, you're just steps away from the best sights and sounds of the city. You'll enjoy one of our 80 studio and two-bedroom suites, a daily breakfast buffet, free parking and complimentary Wi-Fi to keep you connected. ... more   less 
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Also Known As:
Residence Inn Omaha Hotel Omaha
Omaha Residence Inn

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