We were looking forward to spending three nights in a row in the same hotel when we arrived in Omaha, Nebraska. We selected this hotel as our destination and requested a room with a whirlpool tub when we arrived.
We were a little concerned about a bad smell in the lobby when we arrived but initially thought it was just a damp smell associated with the pool area being so close.
Upon checking into our room, we noticed the continuation of the bad smell. We turned the air conditioner on to try to clear the air and left to find a restaurant for dinner.
Upon returning to our room, we noticed that the smell was slightly improved but not much and that 2 of the light fixtures above the vanity were burnt out. I went down to the front desk and asked them to send someone to replace them and mentioned that I was not happy about the odor. The girl at the desk said the assistant manager would be in in the morning and I could talk to her about it and she offered me 20% off of our hotel bill.
I returned to our room and we discussed leaving the hotel but decided to remain until the next day because it was already late. Upon closer inspection of our room, we also noticed plastic pieces and dirt on the carpet between the bed and the night table, yellow gum stuck to the side of the night table (it had obviously been there for quite a while), a straight pin and dirt hanging from the back of the door and that the bathroom set up was dangerous. You almost had to step into the shower to close the bathroom door to use the toilet. This room had obviously been constructed after the original hotel was built (probably to accomodate a whirlpool). When the room became too cool from running the air conditioner to try to keep the smell under control, we were dismayed to smell another bad odor from the heater which obviously had not been turned on in quite a while and produced its own smell.
When I went downstairs in the morning and sat in front of the hotel on the bench, I noticed that the coffee cup which had been sitting on a ledge in the front when we arrived the day before was still there and that there were several bags of garbage as well as assorted litter and pop bottles laying around the parking lot.
I went back in to speak to the assistant manager and was told that she wasn't coming in till later that day now. When I gave the front desk staff a written list of everything that was wrong with our stay, she offered me $30.00 off our bill. The maintenance man, who happened to be standing there, apologized for the trash in the parking lot but we did not receive any apology from the staff about anything else in my complaint. I let the staff know that based on our experience at this hotel, we would not be considering another Quality Inn on this or any other vacation. I was totally disappointed by the response to my concerns and by the general maintenance of this property and will never stay here again. We checked out and spent our next 2 days in Omaha in another hotel.
- Official Description (provided by the hotel):
- Centrally located off of Interstate 80. This Quality Inn offers the most comfort for your travel dollar. All rooms feature In Room Coffee, Refrigerator, Daily Paper - Delivered! Iron & Ironing Board, Free WI FI throughout the entire property. Full American Breakfast featuring - Eggs, Sausage, Biscuits & Gravy, Potatoes, Selection of Cereals, Assorted Juices, Bagels with Cream Cheese, Pastries, Yogurt, Toast and Fresh Serve Waffle Bar. Large Indoor Heated Pool in Tropical Setting with Sauna and two Spas. Guest Business Center. Exercise Room. Complimentary DVD Player and Movies available. Guest Laundry. Nightly buy one get one free beverage from The Shark Club Restaurant and Lounge. This full service restaurant offers tasty selections from the menu and extensive beverage offerings, or just relax and enjoy the 1500 gallon saltwater aquarium, complete with a unique selection of exotic fish and tropical sharks from all over the world. One of the largest privately owned aquariums in Nebraska. You can challenge your skill on the Par T Golf simulator or hand carved mahogany Billiard tables. Foosball and Darts are available in The Shark Club. Electronic game room located in the hotel. It is our pleasure to make your stay in Omaha a comfortable and memorable experience. One button toll free reservation from your smart phone. ... more less
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- Also Known As:
- Quality Inn Omaha Hotel Omaha
- Omaha Quality Inn