Checked in for one night of relaxation to watch an iTunes movie with takeout food in peace and quiet. Good plan in theory. The WiFi works (I was able to check my email), but streaming a movie was impossible. In 5 hours, I was able to get through about 50 minutes of a movie in 2 or 3 minutes segments (had to keep switching to a movie I had already downloaded on my iPad). Maybe not a big deal to some, but I have never had this experience in any hotel before. Maybe a bit slow streaming in the beginning, but overall in other places, I could always watch a movie within 2 hours. They had put me in room 138 which is way, way down the hall from the entrance, so maybe that was part of the problem, but I wouldn't stay there again just because of this.
The heater was also VERY noisy. So much so that I had choose between heat and hearing anything on my iPad.
The room was very clean, but there are really the bare essentials in the bathroom. There were only a few tissues left in the box (which I went through), but I wasn't going to either call the front desk or walk all the way down the hall to get more tissues. Would it kill them to put a back up box in the bathroom for when these 4 tissues ran out?
Also, the front desk gal was very nice when I checked in, but when I did call down for something (within my first 15 minutes there), I let the phone ring at least 20 times with no answer. I walked down the long hallway to ask how to work the heat, but when I told her I tried calling, she said she was busy checking people in. I have never had this experience in a hotel, where they just don't answer the front desk.
Called the next day to talk to a manager about the WiFi, and they had me leave a message. Six hours later, no response, so I called back. This person said the manager was out of town, but the general manager was in. No one ever called or got back to me - again, something I have never experienced (no manager available to speak to).
Since I would never go back there for the reasons I listed, I would have to rate this hotel as poor.
- Official Description (provided by the hotel):
- Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more less
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- Also Known As:
- Crowne Plaza Omaha
- Omaha Crowne Plaza