Let me first say, that I am originally from the Omaha area, and I travel back to area for about 50 hotel nights a year. This is the first time that I have stayed at this hotel and I know that the hotel is not that old. I did book the room through an auction site, so I try to be considerate of the property based upon the price paid for the room.
So... Let's get started.
I parked the car in self parking as the front area was very busy. This location is about 1-1/2 blocks from the main entrance, and I seen an door at the back of the facility. Upon getting my luggage to this door, I found that it was a card key only door. So, I did end up having to walk all the way around to the front. I was insulted the next morning to find out that this parking area cost $12.00.
Upon checking in, there was not enough people at the front counter. People were barging to the front of the line. I did find the staff friendly, and they did have everything ready for my visit.
I was assigned room 132. I went to the room, and seen that it was less then 20' from the bar. My thought on this was, "well, that the price you pay for booking on an auction site", and then I entered the room. The amount of cigarette smoke in the room was overwhelming. It drove my sinuses nuts. I still in the room for the 30 seconds before going back up to the front counter to decline the room.
After about a 10 minute meeting with management, and they seemed upset that I had declined the room. I was put in room 527. I went to the elevator and 1 of the 3 elevator shafts was being service, so their was quite a wait.
Upon entering 527, it seemed ok, at first. Again, I go back to my auction site comment, and I expect to have a "B" or "C" room for the price I paid. I noted that the cushions on the sofa did not match, the return air screen was full of junk, the tile in the shower was broken, and the corners of the carpet were very dirty. Sleep quality was good. The climate control struggled to get to my set point, but after about 3 hours it was finally comfortable. This was definately a "C" or "D" room.
So, I logged into the internet only to find that this was an additional charge. I'm sorry, but back in the year 2000... you could charge for internet. I haven't had a hotel in the last 4 years that I have had to pay for internet. Not cool.
It is very true that my title, "Time for capital improvements" is the best thing that I can say about this hotel. There needs to be a walkway to the parking lot. The rooms need to be completely overhauled and updated.
I find a lot of really nice properties and a lot of duds when I use Priceline or Hotwire, as per my reviews of other properties. I had my expectations pretty high for a hotel located in the old market as I usually get hotels by the ballpark or Council Bluffs. However, I would have to classify this hotel as a dud.
Oh, now you want me to pay for breakfast, too? No thanks, I'm sorry.... I'm out of here.
- Official Description (provided by the hotel):
- The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more less
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- Also Known As:
- Embassy Suites Omaha Downtown/Old Market Hotel Omaha
- Omaha Embassy Suites