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“Great location and breakfast!”

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Embassy Suites by Hilton Omaha - Downtown/Old Market
Ranked #13 of 82 Hotels in Omaha
Certificate of Excellence
Reviewed December 17, 2013

We stayed here overnight on Friday the 13th with another couple and attended a concert in Sokol Auditorium just a short distance from the hotel. The free shuttle service was excellent, the valet group was friendly and fast. The room was nice but the included breakfast was awesome! It puts every other "breakfast included" service I have had to shame! Can't think of anything they left out and the servers were nice and friendly. Would stay here again anytime!

  • Stayed: December 2013, traveled as a couple
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Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 20, 2013

Thank you so much for joining us on Friday the 13th! I'm so happy to hear your service was excellent and you enjoyed your breakfast! We take great pride in our made to order breakfast. It is a service that is dying out in our industry and our chefs enjoy it! I hope you had a great time at your concert! Thanks for choosing us and I would like to invite you back for breakfast with us! Happy Holidays from the staff at Embassy Suites.

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803 - 809 of 1,102 reviews

Reviewed December 17, 2013

Rooms were very clean and quiet. Beds were comfortable with plenty of pillows. Hotel lounge area and made to order breakfast were perfect! Excellent service to boot! Everyone was very helpful and friendly.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 20, 2013

I am very pleased to hear you had a wonderful stay for your business trip! I'm so glad you enjoyed your made to order breakfast. I passed your compliment along to the chef and his staff. Thank you for choosing to stay with us and I hope we can serve you again on your next trip to Omaha.

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Reviewed December 16, 2013

I've been staying at the Embassy Suites in Omaha for business over the past 14 years and have never been disappointed. Even though the room decor/fixtures haven't changed much in this time, the staff really make the difference at this hotel. It was another pleasant stay.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank The_Milkmanchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 20, 2013

Thank you so much for your kind words! We truly appreciate you taking the time to provide us such wonderful feedback. Most of all, we want to say Thank You for being such a loyal guest with us all these years. We do realize the need to update and refresh. We have some projects scheduled for next year. Thanks again and Happy Holidays from our family to yours!

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Reviewed December 14, 2013

it was just ok. Arrival we had to wait to check in- folks with a convention took priority. Happy hour was fine except that it was packed and only one bartender who was stretched in keeping up with the orders.

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 20, 2013

Thank you for your feedback. I am very sorry you did not receive exceptional service at our hotel. I realize you came to visit us during a busy conference time and that does not excuse our service that is entitled to you. I apologize for any inconvenience and if we can make this right for you on your next visit, please contact our Asst. General Manager of Operations when making your reservation. We would love the opportunity to provide you with the kind of service you would expect from Embassy Suites!

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Reviewed December 13, 2013

Conveniently located next to the old market with good parking. The staff was friendly and helpful. Shuttle transportation was great. Excellent hot tub. The morning breakfast was excellent. I would highly recoment this hotel if you are staying in Omaha.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank wfcoachman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 20, 2013

Thank you so much for such a great review of our hotel! I'm so glad you enjoyed your stay and the services we offer. We appreciate you taking the time to provide us feedback and letting us know when we are Making it Right! We hope we can serve you again in the future.

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Reviewed December 8, 2013

We were a bit hesitant to book here as the reviews had not been glowing. We were pleasantly surprised. The staff, especially they valets, were so friendly, helpful and professional! We were treated like valued guests and friends. The room was what you'd expect from Embassy Suites - lots of room but nothing fancy. I did have some plumbing issues in the room - slow clearing drains, toilet that took quiet an effort to flush and either very hot or very cold water - hard to find something in between. Breakfast was nice but table clearing was very slow on Sunday. On Friday morning, it was super fast. Friendly cooks. The manager's reception did not offer much for munchies but did have drinks. Very pretty lobby and eating area. Room service was prompt. Great coffee bar. Would come back again.

Room Tip: Ask for a higher level as there is a lot of action on the lower floors. Do not pick a corner room as...
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  • Stayed: December 2013, traveled on business
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Thank joslynlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 13, 2013

Thank you for taking the time to review our hotel and offer us your friendly words and feedback. I'm so glad you decided to stay with us and that your stay was enjoyable! I'm sorry you had plumbing issues, our engineering staff is very aware of this problem and are continuously working on improvements. I was happy to hear you were able to take advantage of some of our services like made to order breakfast and our Evening Reception. I passed along your feedback to our Valet staff, it is much appreciated! We hope we can serve you again on your next visit.

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Reviewed December 2, 2013

We have spent a lot of time at the Old market Embassy suites. my 2 special needs sons are use to it from many holidays there. They are very accommodating, we practice our manors + social skills. The boys have wonderful times in the pool playing / other children. It was a relaxing trip. Thx Embassy Suites!

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank HappyCampers000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded December 13, 2013

Thank you to you and your family for staying with us! We appreciate your kind review and your feedback. It gives us such pleasure when we hear how much you enjoyed your stay. It's why we love what we do! I'm so glad your sons enjoy swimming! Maybe next time you join us, ask at the front desk for a container of food to feed the fish! Thanks again and we look forward to serving you and yours in the future.

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Additional Information about Embassy Suites by Hilton Omaha - Downtown/Old Market

Address: 555 S 10th St, Omaha, NE 68102-2803
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
#13 Business Hotel in Omaha
Price Range: $123 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Omaha - Downtown/Old Market 3*
Number of rooms: 249
Official Description (provided by the hotel):
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 
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Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Omaha Embassy Suites

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