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“Outstanding Hilton Property in Omaha” 5 of 5 bubbles
Review of Doubletree Hotel Omaha - Downtown / Old Market

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Doubletree Hotel Omaha - Downtown / Old Market
Ranked #35 of 81 Hotels in Omaha
Seattle, Washington
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Outstanding Hilton Property in Omaha”
5 of 5 bubbles Reviewed November 17, 2013

Great Stay. Over the top property. Priced properly for services received. Convenient to all locations, easy access to airport.

Slighly difficult to find if driving. Shuttle to airport great. Recommend if car not needed during downtown stay.

Front Desk staff outstanding/professional/accomadating, (Nick-Justin-Ritta) make every guest feel like a Diamond Member.

Property clean, housekeeping staff courtous and exacting. Beds clean, crisp and made to a Marine Corp ship-shape standard. Comort A Plus in all aspects of an overnight stay.

Breakfast buffet excellent, a bit pricey but great selection. Wait staff, observent and accomodating.

Room Tip: Trust Front Desk to pick right room for you if you express certain desires.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MPierce2fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 18, 2013
Dear MPierce2fly,

THANK YOU for your very kind words and 5-star review, especially your comments about our very friendly and helpful front desk staff - we appreciate you taking your time to share your feedback with us and other travelers. And we look for your return to our hotel soon!

Please enjoy the Thanksgiving holiday ahead surrounded by family and friends!
For Doubletree By Hilton Omaha,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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949 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Seattle, Washington
Level Contributor
171 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 bubbles Reviewed November 16, 2013 via mobile

A dismal bar, and bar staff clearing tables without any regard to customers and ambiance. Dishes being thrown into bus pans noisily.
Location? In the center of the city but more like the dead at night financial district. No nearby pubs, shopping or restaurants in walking distance. The rooms are clean and spacious but the sinks and shower have no water pressure.

On checkout the next day, I had a question about my bill and the "assistant front desk manager" gave me several snotty responses. I'm a frequent guest at Hilton hotels and am disappointed.

Stayed November 2013, traveled on business
Helpful?
2 Thank chrisDTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 18, 2013
Dear ChjrsDTW,

We are very sorry to learn of your poor experience, this is clearly not a good reflection of our services and our committed team who focus very hard on great customer service. We recognize the failure to please you during your last stay, and we apologize for letting you down. I would be very interested to make this right to you, so you will get a chance to regain your trust and hopefully come back and stay with us. Would you please reach out to me, stephan.meier@hilton.com or 402-636-4947 direct.

Once again, we are very sorry and troubled to see you displeased with our hotel, we hope you will allow us a second chance.

Please enjoy the Thanksgiving holiday ahead surrounded by family and friends!
For Doubletree By Hilton Omaha,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Omaha hotels

San Francisco, United States
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5 of 5 bubbles Reviewed November 15, 2013

My stay at the DoubleTree Hilton was perfect. Spotlessly clean with everything one needs to be comfortable in the room, including great room service. My room also had a really great view of downtown Omaha being on the 12th floor. The price was a bargain. The staff were kind and efficient.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank McIntosh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 18, 2013
Dear McIntosh R,

Thank you for your 5-star review, we are always very grateful if our travelers take time to review our hotel and team. A 5 star review is a great endorsement, we appreciate your business and hope you will be frequenting us again very soon.

Please enjoy the Thanksgiving holiday ahead surrounded by family and friends!
For Doubletree By Hilton Omaha,
Stephan Meier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, United States
1 review
5 of 5 bubbles Reviewed November 11, 2013

Thank you so much for making our brief stay with you so pleasant all the way around. We enjoyed a truly relaxing and refreshing stay enjoying a swim and a great walk outside the hotel. The location was ideal. Upon our next trip back to Omaha, we will definitely stay with you again. Thank you for the warm cookie and delicious coffee on welcoming us so graciously. A great home away from home! Sincerely, Mary Jo Iwersen-Sill

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 13, 2013
Dear Mary Jo Iwersen-Sill,

Thank you for your 5-star review, we are very appreciative of your kind words and look forward to having you back soon!

Safe travels always,
Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 11, 2013

I believed that I would find a King size bed waiting for me at the Doubletree!! That's what I ordered and the confirmation promised.....or so I thought???? I visited with the staff and never...never!! complained!!! They took $20.00 off per night and offered me a nice Warm cookie...It doesn't always pay to be nice!! Thanks! Terry

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 13, 2013
Thank you for your feedback. We actually do not guarantee room types, please allow for a quick review of the reservation guarantee. I am very sorry to learn that your preferred, but not guaranteed, room type was not available. This is never ideal and we recognize this impacted your stay and experience. Please give me the opportunity to remedy this, I will make it right. Call me or email me?

402-636-4947 or stephan.meier@hilton.com

Safe travels always,
Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed November 5, 2013

Best Breakfast in America.... We loved the Hotel and it was across the street from our destination...... Everything, including bedding was very nice..... We would enjoy returning..... Parking was cheap and immediately next to the entrance to the hotel..... No risk of valet or door dings........................

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 13, 2013
Thank you for your terrific 5-star review, and for the kind words. We are so appreciative of your business and for taking your time to recommend us to other travelers!

Safe travels always,
Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed October 30, 2013

The staff was excellent, room was clean, shuttle service was fantastic! The room was a little to hot to sleep in. You see, at this hotel you cannot run the air conditioner in cooler months or the heater in warmer months. But they forget Nebraska weather doesn't have any rules.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 13, 2013
Thank you for your stay with us, we appreciate your comments. I am sorry to learn that you were not overwhelmed and thrilled, I would love the opportunity to make this right for you?

Safe travels always,
Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Property: Doubletree Hotel Omaha - Downtown / Old Market
Address: 1616 Dodge St, Omaha, NE 68102-1502
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha

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