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“Visiting Omaha, NE”

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Doubletree Hotel Omaha - Downtown / Old Market
Ranked #39 of 82 Hotels in Omaha
Lawrence, United States
1 review
“Visiting Omaha, NE”
Reviewed October 24, 2013

The Doubletree in Downtown Omaha, NE is a perfect place to stay. Great service, great location, and they provide a fabulous shuttle service. Not only to and from the airport, but also to museums, the zoo, and the many restaurants and shops in the Market area.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Zee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 4, 2013
5 star review, what more can we wish for? Thanks for your kind words, we will share this with our team of caring hospitality professionals. Please come back soon, and tell all your friends!!

Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,025 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dakota Dunes, SD
Level 4 Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 24, 2013

We had a very unfortunate experience at this hotel, and I will likely never stay here again. I went for weekend to Omaha, just to get away and enjoy a concert, some good restaurants and shopping. Upon arrival, I asked the Front Desk attendant how long it would take to walk to the CenturyLink Center for the concert. She had no idea where the CenturyLink Center was (you can see it in the distance from the hotel)! Nor would she take the time to ask anyone else to help me with directions! Then, the next evening, my sons and I decided to stay in and wanted to order room service. NO one would answer for Room Service. I called the front desk and found the same rude clerk was working. I asked if I could obtain a Room Service menu. I had to walk down to the front desk to get it! Then, when I called back to place my order, NO one would answer once again. After about 30 minutes of this fiasco, I was able to place an order, which once delivered was fine. I shared my experience with the Front Desk Supervisor upon checking out the next day, and did receive a call the following day from their Manager. While I appreciated the follow up, the entire experience was less than I had hoped for a relaxing little getaway!

Room Tip: Our room was on the 14th Floor in the corner of the hotel which was very, very quiet.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 4, 2013
Hello Stephanie B. Thank you for your comments and review. We are very sorry to learn that we did not meet your expectations. My team and I will review this immediately and fix what needs to be fixed. We enjoy a very high popularity and usually get it just right. Please allow me the opportunity to make this right. My email is stephan.meier@hilton.com and my office line is 402-636-4947. We look forward to speaking to you.

Stephan & team Omaha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Omaha hotels

Dunlap, United States
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed October 24, 2013

While the hotel in general is good with comfortable bed and service, the heat blower was extremely noisy. A repairman did come and service it and it was better than originally, but still a bit noisy for this quality of hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, November 4, 2013
Thank you for your 4-star review, we are happy you stayed with us. We will take a look at the noisy heater and hope to have this remedied immediately. We look forward to having you back, always travel safe!

Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLouth, United States
2 reviews
Reviewed October 22, 2013

Was a little annoyed about have to sift through the internet "rules" and having to choose something just to use the internet. It seemed easier to use the internet at cheaper hotels. Nice room, clean pool, nice touch with cookie and nice water container fusing with fruit in the lobby. Would have been nice to at least get a bare-bone free breakfast offered. Neat how they offer cool retro bikes to use around the city. Will have to try those out next time.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tonya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, October 23, 2013
Thank you for your kind words, we are very appreciative of your business and hope to have you come back soon.

Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fanwood, United States
1 review
Reviewed October 22, 2013

Staff is so welcoming and really helpful.. They offer warm chocolate cookies when you check in-fabulous. Van runs frequently for airport and old town restaurants. Hotel has a nice bar and you can always find a bite to eat.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, October 23, 2013
"GREAT" - always good when a review starts this way! Thank you for staying with us, we look forward to your return!

Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2013 via mobile

This hotel is an excellent st a meeting. Staci was wonderful to work with and the hotel bent over backwards to meet any all requests. Rooms were nice and up to Hilton standard, coffee shop downstairs was a nice touch also. The restaurant was very backed up the first night of my stay. Food took forever and came out not so warm. Other than that , my stay was great. Would consider this my first choice if doing another meeting in the area.

Stayed October 2013, traveled on business
Helpful?
Thank CaseyBouldin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, October 22, 2013
We are so glad you found our place awesome to stay at, thank you for your 5 star review!

Please come back soon, and share with all your friends!
Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fort dodge, United States
1 review
Reviewed October 19, 2013

I visted the double tree for my cousins wedding recition which was held in the special events room. For the most part loved the hotel. Im a huge fan of the double tree. But wish they would have told me about the free parking when first arrived but other than that very happy.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review, October 23, 2013
We are glad you stayed here under a wedding block, thank you for being our guest and for spending this special weekend with us,

Stephan & team Omaha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Property: Doubletree Hotel Omaha - Downtown / Old Market
Address: 1616 Dodge St, Omaha, NE 68102-1502
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Official Description (provided by the hotel):
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha

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