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“Great hotel!”
Review of Hotel Deco XV

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Hotel Deco XV
Ranked #17 of 82 Hotels in Omaha
Certificate of Excellence
Reviewed February 17, 2012

Beautiful restored hotel in downtown area. Luxurious rooms, great shower and amenities. I would be happy to stay there again.

  • Stayed: February 2012
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2  Thank Skykevver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 - 494 of 524 reviews

Reviewed February 13, 2012

My husband and I stayed at the Hotel Deco two nights ago for a one-night "staycation." We live and work in Omaha and were excited to experience what the Hotel Deco touted as "unprecedented luxury." While there were glimmers of this luxury during our brief stay, the hotel still has a whole lot of kinks to work out.

First, the positives. The hotel is beautiful, the rooms chic and spacious. The lounge is very attractive and inviting. The atmosphere and vibe of the hotel is everything we hoped it would be. One suggestion -- spend the money for real flower arrangements -- the artificial flowers cheapened the look of an otherwise very expensive-looking lobby and lounge.

The food, when we could get it, was fabulous and very reasonably priced.

Most of the staff was friendly and accommodating, albeit it very young. Chris, in particular, went above and beyond in his level of service -- he should be teaching the training classes for new employees. He was stellar and truly knew the meaning of the words "luxury service."

Now, the negatives. First thing, the young gentleman who checked us in at the front desk didn't seem particularly happy to see us. No warm welcome, no smile, nothing. Maybe he was having a bad day, but it had an effect nevertheless.

When we got up to our room (we didn't have any trouble with slow elevators even though there were lots of other guests staying at the hotel), we found that it did not have the king bed we specifically booked but, instead, had two queen beds. We kept the room because this wasn't a big deal to us, but it could be a problem for someone less accommodating.

We spent the evening in the lounge having drinks and appetizers. We waited nearly 2 hours for our appetizers and had to go looking for the server each time we needed a refill. Fortunately, we didn't have anywhere to be and weren't on a schedule, but this would have been a real downer if we were. Patience is a virtue at the Hotel Deco. If you have time constraints with your plans (for example, you need to be to dinner downtown at 7), just completely avoid the lounge. You will have to leave before your drink and/or appetizer arrives.

There was only one person manning the busy bar and the lounge area and, to her credit, she was upbeat, apologetic and doing the best she could. Ultimately, we had the appetizers sent up to our room. Hotel Deco, give this poor girl a break and get her some help manning the lounge! It's too much for one person.

The next morning -- you guessed it -- no hot water. The shower, with its rain cascade and six horizontal jets, sure looked inviting but was unusable with no hot water. Very disappointing. I've never had this happen at any hotel I've visited.

While waiting to check out, I overheard several other guests complaining to the front desk staff about some or all of the same complaints we had. And these complaints are consistent with the other reviews here.

Hotel Deco, you've been given a road map on what needs improvement, it's time to start implementing! This hotel would be top shelf if these problems were addressed. Not addressing them will keep the hotel locked in the land of mediocrity.

  • Stayed: February 2012, traveled as a couple
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3  Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara C, Manager at Hotel Deco XV, responded to this reviewResponded February 18, 2012

Ms Michelle S;
Thank you for taking the time to review our hotel and let us know where we can improve. It is our goal to provide exceptional service to all of our guests!
I appreciate your fine comments regarding Chris, he is a valued team member.
I understand your concern with the water and I can tell you we are addressing the very issue; our showers are amazing but require quite a bit of water. We are working closely with our plumbing company to solve your concerns.

Regards,
Sara Clausen
402-991-4981

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2012

As mentioned in previous reviews, this hotel has major problems delivering any hot water for morning showers (this is STILL not addressed???)...and the hotel was down to one very slow elevator working both days we stayed there...with TWO large groups at the hotel. Long long waits at the elevator were common for many.

Both of these problems with this hotel have been mentioned in previous reviews and one has to wonder why these issues have not yet been addressed.

Nothing ruins a stay like an ice cold morning shower.

  • Stayed: February 2012
    • Value
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4  Thank Mirage98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara C, Manager at Hotel Deco XV, responded to this reviewResponded February 12, 2012

We would like to Thank you for choosing the Hotel Deco XV during your time in Omaha. Our goal is to provide the best service for all our guests and I apologize for your concerns.

I would like to assure you that we take each comment seriously and can share that we are addressing all items you mentioned.
The elevators were original to the historic building and we started replacing in Fall 2010. This is a lengthy process, however Elevator 2 is brand new. We are operating and open during this construction and apologize for any inconvenience but I can tell you Elevator 1 is about halfway complete and will be ready early spring. This should alleviate congestion.
The hot water had been addressed since the last comment you refer to and we took the proper steps as advised via experts in the field but we feel this needs some more attention and we are scheduled for new items in this department as well.

I appreciate you taking the time to bring your concerns to my attention. It is with comments by you, our guest, we can continue to improve upon our service.

Please feel free to contact me directly should you like to talk further about your stay.

Regards,
Sara Clausen, CHA
402-991-4981
saraclausen@hoteldecoomaha.com

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Reviewed January 31, 2012

Traveling through town for work we decided to stay at Hotel Deco. As a tour manager there can be a lot of specifics for the rooms of my clients and VP of Sales and Experience, Katy Adams, was truly amazing - constantly going above and beyond the call of duty to make sure that our stay was an exceptional one. I highly suggest this hotel to anyone heading to Omaha.

  • Stayed: January 2012, traveled on business
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1  Thank philtm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

This hotel was recommended by my wife’s cousin and what a gem it is. This is a fully restored older building with beautiful rooms and a very accommodating staff. It is historic and gives you a feel of stepping back in time. If you are looking for something different than the usual cookie cutter hotels then this is place for you.

  • Stayed: January 2012, traveled on business
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1  Thank ben v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

Worth staying. Wonderful rooms. Close to great places to get a drink or have a nice dinner. Easy airport access.

  • Stayed: January 2012
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1  Thank GHLTTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

I travel a lot and stay in hotels/motels over 270 days a year. I must say that I do enjoy staying at the deco!!!!!!! The staff and the General manager are some of the best I have seen in 25 plus years of travel . They are very professional and kind in dealing with there guests. The service is five star always.
If your planning on a visit to Omaha or council Bluffs . I strongly recommend the Deco Hotel.

Wm.(Bill) Bitters MBA/CFP/CSA

  • Stayed: January 2012, traveled on business
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1  Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Deco XV

Address: 1504 Harney St, Omaha, NE 68102-2211
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 82 Hotels in Omaha
Price Range: $123 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Deco XV 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Hotel Deco XV is Omaha's only 4 Diamond Luxury Boutique Hotel in the greater metropolitan area. Designed to serve the most discriminating guests, the Hotel Deco XV provides elegant and exquisite accommodations and exceptional, personalized service. Rooms feature extraordinary furnishings, surface flooring, and amenities to ensure the highest standard of guest comfort and satisfaction. Indoor valet parking is just part of the "Extraordinary" service for only $20 per night per vehicle. The expert front desk staff will assist with dining reservations, travel, and provide tips on Omaha arts and entertainment offerings. Hotel Deco is in the process of renovating our lobby, restaurant and bar. For the duration of this project the hotel will be offering complimentary "grab- n- go" breakfast for all guests, as well as a welcome signature cocktail, age permitting. Our new menu is available through in-room dining which is open Monday - Saturday 4pm - 10pm. ... more   less 
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