The hotel is clean and attractive, and the beds and linens are WONDERFUL, although we never could figure out how to make the special "sleep comfort" type of mattress work, and had to undo the sheets to even find the dial, which didn't seem to do anything.
The bathroom door and the room door could not be open at the same time, as they slammed into and blocked each other, which is a very cramped, inconvenient and unsafe layout. There was no vent fan in the bathroom for steam to escape, and the grout in the shower needed to be cleaned. Although it is nice to have "real" glasses and cups, after the many hotel cleanliness warnings on TV, we were leery of using any of them without washing them, as they looked cloudy and only had "paper hats" loosely set on top of them.
The person on staff at check-in was not knowledgable, and had no idea what the "comfort sleep system" advertised in the hotel's brochure/newsletter was, even though I showed the newsletter to him. He also didn't give us the special gift package that was made up for each guest who was there for the wedding, even though we stayed in the reserved block of rooms, and had the same last name.
The hottub was broken, but we only learned that after several guests got into it, only to find it would not heat. When the staff was questioned about it, we were told it did not work. A working hottub usually determines where we choose to stay, and amenities like that should either be working, or the price should reflect the fact that what is advertised is not available.
There was no manager on duty anytime we were at the desk, and those who were at the desk when we asked about the hottub were not at all professional-looking in dress or appearance, nor knowledgable. In the morning, the cafe and desk personnel were scrambling to do the best they could, but apparently several things malfunctioned (including the cash register), and they had no manager on duty to assist them.
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- Also Known As:
- Hilton Garden Inn West Omaha Hotel Omaha
- Hilton Garden Inn Omaha
- Hilton Omaha
- Omaha Hilton